Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

At Monks, we believe that strong relationships are the foundation of growth. As a Loyalty & Engagement Specialist, you’ll play a key role in building meaningful connections with our customers by enhancing their experience and driving loyalty at every touchpoint. If you’re passionate about creating impactful strategies that keep people engaged, satisfied, and coming back for more — we’d love to meet you.

What You’ll Do

• Develop and implement loyalty program strategies: Define program goals, design mechanics, and build communication plans to boost member participation and engagement.

• Manage day-to-day program operations: Oversee member onboarding, points accrual and redemption, and ensure a smooth customer support experience.

• Analyze customer data and trends: Gain insights into customer behavior and preferences to tailor loyalty offerings and messaging.

• Create engaging content: Craft compelling communications across channels — email, social media, and more — to promote benefits, offers, and events.

• Collaborate with cross-functional teams: Work closely with marketing, sales, product, and other teams to align loyalty initiatives with broader business goals.

• Track and report on KPIs: Monitor program enrollment, engagement, redemption rates, and customer satisfaction metrics.

• Identify opportunities to elevate the experience: Proactively address pain points, optimize processes, and implement new features to drive loyalty.

• Stay ahead of the curve: Keep up with industry trends and best practices to ensure our loyalty program remains competitive and relevant.

What You’ll Bring

• Excellent communication and interpersonal skills to connect with customers and collaborate effectively across teams.

• Strong analytical and problem-solving mindset to turn insights into actionable strategies.

• Solid project management abilities to deliver initiatives from planning through execution.

• A genuine, customer-first attitude in everything you do.

• Proficiency in tools like CRM systems, marketing automation platforms, and data analytics software.

Why Join Monks?

We’re a global team of passionate Monks united by creativity, technology, and a commitment to crafting outstanding customer experiences. Here, you’ll find the freedom to grow, the trust to lead, and the support to bring bold ideas to life.

#LI-Hybrid

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.