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Senior Kundenbetreuer
München Europa

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About the role

Monks is looking for a Senior Account Manager to join our BMW & MINI team, with experience managing large-scale social media and creative projects. to work for one of the world’s most iconic automotive accounts. 

Our ideal candidate has superb communication and documentation skills, identifies gaps, develops processes, and is comfortable leading by example. Most importantly, they must have a passion for social media, a desire to continuously be up to speed on the latest trends (social, tech, culture, etc), and aspirations for greatness!

You are a social-media-savvy professional, with experience in social media asset management. You are a people person with a positive attitude and the ability to organize and influence people within & outside the organisation.

Based in Munich, this position will be part of a dedicated team embedded with our BMW & MINI account, so the client-facing experience is a must.

Key Responsibilities

  • Manage client social needs ranging from content calendar creation to campaign execution, and any other type of digital project that might be thrown your way 
  • Increase social engagement and facilitate the online community of the brands we work with.
  • Responsible for planning and goal setting across all the Brand Channels, using Social Media Management Tool, such as Brandwatch.
  • You will create, research and optimise timely and engaging content optimised for platform used
  • You will develop and maintain the relevant governance mechanisms suited to the project.
  • You'll not only identify and cultivate new opportunities, but you will also work with team leads from social, creative, technical and growth teams to explore and win these opportunities. Propose new ideas and concepts for social media content
  • Ensure the final deliverables and outcomes are consistent with the brief timeline, client’s strategy, brand, and creative goals, as well as our own quality standards.
  • You will identify target customers and plan for increased engagement within that customer target.
  • Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices and then acting on the information
  • Researching social media trends and informing the client of changes that are relevant to marketing activities

 

About You

  • 5+ years’ experience in client-facing digital advertising, account management, or creative production roles.
  • Strong understanding of digital content, creative campaign processes, and digital platforms.
  • Experience with pitches, proposals, and creating compelling presentation decks; persuasive and highly organized.
  • Quick to grasp and articulate client business goals and what needs to be achieved.
  • Passionate about digital, emerging technologies, and cultural trends.
  • Skilled at coordinating, planning, and communicating—able to represent Monks to clients and internal teams.
  • Excellent German and English—both written and verbal.

●  Relationship builder, partnership thinker, and positive team player; an inspiring presence for both clients and colleagues.

 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

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About Monks 

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

 

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

 

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

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Die Website wurde übersetzt in Deutsch mit Hilfe von Menschen und KI

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