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We are looking for a detail-oriented and brand-savvy Community Manager based in Colombia to join our team on a 6-week temporary assignment, supporting social media channels. The main focus will be on responding to community interactions, ensuring the tone of voice is localized, authentic, and aligned with both the brand and Colombian cultural nuances.
This role requires a deep understanding of local expressions, cultural references, and communication styles to ensure genuine, engaging, and relatable interactions with the Colombian audience.
Key Responsibilities:
- Monitor Google Social Media channels on a daily basis;
- Respond to community comments, questions, and mentions in a timely and engaging manner, following brand guidelines;
- Escalate sensitive or complex issues to the appropriate internal teams;
- Collaborate with the content and strategy teams to ensure consistent brand voice and messaging.
- Flag potential risks or issues proactively.
Requirements:
- Based in Colombia.
- Proven experience in community management or social media engagement.
- Strong English skills both written and speaking (this role is working with a team in Brazil).
- Ability to navigate and understand brand tone and guidelines.
- Experience using social media management tools, such as Sprinklr, is a plus.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
