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The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.