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About the Role
We are seeking a Social Media-focused Account Manager to work on a portfolio of brands within a digital advertising agency. You will serve as the liaison between internal teams and brand partners, translating goals into integrated campaigns and delivering high-quality results. You will collaborate with a wide team across creative, social, digital, and technology to drive growth, optimise performance, and ensure the long-term success of brand initiatives.
Responsibilities:
- Help manage a portfolio of brand social channels; work with the team to approve, manage, and publish the social media content for two brands.
- Set milestones and coordinate with cross-functional teams to meet timelines.
- Work with cross-functional teams (Creative, Strategy, Media, Data, Tech) to deliver integrated campaigns that meet goals and deadlines.
- Translate brand goals into actionable roadmaps; provide strategic recommendations and measurable performance insights.
- Monitor campaign performance analytics; derive insights and guide optimisation and reporting.
- Ensure high-quality communications, risk management, and issue resolution; manage escalations confidently.
- Maintain strong relationships with both internal and external stakeholders.
- Ensure compliance with contracts, approvals, and agency policies; uphold quality standards across work.
- Collaborate with teams to drive process improvements and efficient workflows.
- Drive growth opportunities through renewals, upsell, and cross-sell where applicable; develop proposals, statements of work, and budgets.
- Support new business efforts with compelling briefs and contributions to pitches.
About You
The essentials:
- 4+ years of Social Media Management or Account Management experience in digital advertising, marketing, or related agencies.
- Experience in social media tools e.g. Sprinklr, Brandwatch, Hootsuite, etc.
- Proven ability to handle high-value, high-volume interdisciplinary work.
- Demonstrated ability to manage large-scale, multi-channel campaigns (in categories like social, display, video, search) and deliver on objectives.
- Clear, confident communicator with excellence in written and verbal presentation; adept at facilitating workshops and stakeholder meetings.
- Excellent organisational skills.
- Strategic thinker with a data-driven mindset; able to turn insights into actionable recommendations.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.
#LI-RE1 #LI-Hybrid
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
