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About the Role

As a Senior Account Director, you will own and lead strategic relationships for a portfolio of key brands and campaigns within a digital advertising agency. Translate business goals into integrated, data-informed campaigns; steward cross-functional teams; and ensure profitable, high-quality delivery. Serve as the executive client liaison, drive growth through ongoing value, and mentor more junior members of the team.

Responsibilities:

• Act as the senior client partner for complex digital platform engagements, including websites, mobile applications, e-commerce ecosystems, and customer experience initiatives.
• Advise executive stakeholders on digital experience strategy, platform investment decisions, customer journey optimisation, and digital transformation opportunities.
• Develop trusted relationships with senior client stakeholders across Marketing, Digital, Product, Technology, and Customer Experience functions.
• Identify opportunities to expand agency partnerships through platform modernisation, digital product innovation, customer experience enhancement, and ongoing optimisation programs.
• Shape strategic roadmaps and growth plans that align platform investments with broader business objectives and measurable outcomes.
• Partner with Product, Technology, Experience Design, and Delivery leaders to ensure strategic alignment across programs and initiatives.
• Provide executive-level guidance on emerging technologies, digital trends, AI-enabled solutions, and evolving customer expectations.
• Lead commercial discussions relating to platform strategy, digital transformation programs, retained services, and long-term partnership growth.
• Support new business opportunities involving digital platforms, customer experience transformation, and integrated technology solutions.
• Serve as a senior escalation point and trusted advisor for complex platform and digital experience engagements.

About You

The essentials:

• 8+ years of account management experience in digital advertising, marketing, or related agencies; proven track record managing high-value, high-volume interdisciplinary work.
• Demonstrated ability to manage large-scale, multi-channel campaigns (e.g., digital, social, display, video, search) and deliver on client objectives.
• Strong leadership and relationship-building skills; proven ability to influence, negotiate, and present to senior stakeholders.
• Excellent organisational skills, budget literacy, and comfort with Excel/Google Sheets for forecasts, P&L, and reporting.
• Strategic thinker with a data-driven mindset; able to turn insights into actionable recommendations.
• Clear, confident communicator with excellence in written and verbal presentation; adept at facilitating workshops and senior client meetings.

Not a must, but a plus

• Experience with complex technical projects (websites and native applications)
• Knowledge of performance marketing, media planning, and analytics platforms.
• Background in proposal writing, RFP responses, and new business development.
• Familiarity with project management tools (e.g., Asana, Monday, Jira) and CRM systems.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

#LI-RE1 #LI-Hybrid

About Monks 

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.