Director of Operations

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About the Role

As a Director of Operations, you’ll drive operational excellence and financial discipline across a major telecommunications account while partnering with executive leadership to optimize business efficiency, procurement, and capacity. In this role, you will champion delivery teams by streamlining processes and clearing roadblocks—empowering successful execution without direct day-to-day management of the PM department.

Responsibilities:

Account Operations and Business Management

Daily operational oversight to align workflows and resources with business requirements
Establishing operational rhythms, reporting structures, and account-wide accountability
Proactive identification of operational risks and development of mitigation solutions
Driving consistency across account tools, documentation, and ways of working
Visibility for senior leadership into account health, priorities, and critical issues
Operational escalation partnership to resolve complex challenges and pathfinding

Capacity, Staffing and Resource Management

Account-wide capacity planning aligned to workload, scope, and strategic priorities
Partnership with Finance and Talent on staffing forecasts, hiring, and freelance strategy
Monitoring utilization and capacity trends to mitigate staffing risks
Organizational design support balancing business needs with financial targets
Optimizing team structures and resource allocation as account needs evolve

Financial and Procurement Operations

Close partnership with Finance on financial health, burn rates, and staffing costs
Oversight of procurement processes and annual financial reconciliation
Ensuring clear processes for managing scope changes and resource utilization
Financial risk identification and partnership on operational mitigation plans
Support for annual planning and ongoing account financial reporting

PM Department Support and Enablement

Operational partnership to PM leadership on account priorities and resource needs
Development of scalable solutions, tools, and processes for recurring challenges
Thought partnership and escalation support for complex operational issues
Strengthening PM ways of working for consistency and scalability
Guidance on capacity, workload management, and cross-functional challenges
Facilitating cross-functional resolution for department-level issues
Empowering PM leadership to manage their teams independently

Process and Ways of Working

Institutionalizing account-wide processes to improve efficiency and clarity
Identifying opportunities to simplify and automate manual workflows
Driving adoption of shared tools and reporting for a consistent source of truth
Establishing effective operating rhythms across leadership and functional partners
Ensuring operational scalability as the account and workload evolve

Leadership and Cross-Functional Partnership

- Trusted operational partnership to account leadership and department heads
- Connecting disciplines to resolve challenges holistically and remove silos
- Creating clarity around decision-making and ownership in ambiguous situations
- Fostering transparency, accountability, and proactive problem-solving
- Strategic, solutions-oriented perspective on complex business challenges
- Ensuring business continuity and momentum during leadership transitions

About You

The essentials:

8+ years of expertise in senior-level account, agency, or business operations and project leadership
Background navigating operational needs within high-velocity agency, marketing, or client-services environments
Direct experience driving account-wide capacity planning, staffing strategies, and workload forecasting
Financial partnership proficiency across budget management, utilization tracking, and annual reconciliation
Oversight of procurement workflows, vendor relations, and resource-linked financial operations
History of institutionalizing scalable operating processes and cross-functional Ways of Working
Collaborative support for PM and functional leadership to improve effectiveness and remove barriers
Ability to influence stakeholders and drive accountability within complex matrixed organizations
Strategic problem-solving skills to mitigate operational risks and navigate business ambiguity
Aptitude for providing senior leadership with clear visibility into complex financial and staffing data

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-hybrid #LI-MJ1 GH12770

What We Offer

Benefits

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $120,000—$130,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.