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The Account Director  will own client relationships, drive commercial success, anticipate business opportunities, and manage complex, high-touch operations in a fast-paced environment. In this role, you will lead the day-to-day client experience focusing on user-generated content, influencer marketing ecosystems, and technical operations. Rather than managing traditional creative agency campaigns or audiovisual productions, you will serve as a versatile commercial and operational partner, building deep client trust, negotiating high-value scope, and structuring scalable teams.

Responsibilities

• Own client relationships and provide strategic consult, acting as a trusted advisor and business partner to drive client retention and account growth.
• Lead and oversee day-to-day operations specifically tailored to User-Generated Content campaigns, influencer management, and digital product operations (moving away from traditional advertising/audiovisual production approaches).
• Manage the commercial and financial end-to-end process, including Master Services Agreements, SOW, budget creation, revenue tracking, monthly recurring retainers, and internal financial reporting.
• Partner with clients on strategic briefs and lead client presentations, ensuring feedback is efficiently translated into operational execution.
• Help structure, build, and scale new client teams and workflows to support evolving technical and content operations.
• Collaborate closely with internal subject matter experts (project managers, producers, strategy, and tech/content teams) to communicate project requirements and ensure seamless execution.
• Manage client approvals, internal ticketing systems, project management tools, and oversee key meeting schedules and documentation across platforms.

Qualifications

• 5+ years of account management, commercial, or marketing experience in fast-paced environments (digital product agencies, content platforms, or tech-driven marketing services).
• Proven track record in managing influencer marketing ecosystems, UGC strategies, and digital product/content operations.
• Demonstrated strong business acumen, negotiation skills, and a growth mindset with experience handling high-value client accounts/retainers.
• Hands-on experience managing project finances, budgets, SOWs, and revenue forecasting.
• Excellent communication, presentation, and client relationship-building skills with a focus on establishing long-term operational trust.
• Proficiency in digital productivity tools and project management software (Google Workspace: Docs, Slides, Sheets, or equivalent).
• Advanced English and Spanish communication skills (written and spoken).

Preferred qualifications

• Direct experience operating within level 6 (L6) leadership structures or senior account management roles in global advertising/tech networks.
• Familiarity with technical and operationally intensive workflows combining technology, content scaling, and data-driven client solutions.
• Strong adaptability to lead non-traditional agency accounts focusing on agile, high-volume content operations and influencer networks.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
 
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.