Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

Location: Cupertino, CA (hybrid, on site 3 days per week) 

*Must have experience with Salesforce Marketing Cloud. Pardot experience highly preferred as well!*

About the Role

As a Senior Salesforce Administrator-Marketing Cloud you’ll work closely with the business teams to become a functional experts in key channel sales/end-user sales related solutions needs.

Responsibilities:

• Work closely with the business teams to become functional experts in key channel sales, end-user sales, merchandising, digital and physical retail processes and related solutions needs. We establish credibility as trusted advisors by listening, understanding business requirements and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role.
• Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies.
• You will focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.
• Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables.
• We propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
• Partner with leadership teams to craft business cases and budget for changes/projects.
• Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria
• Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
• Support key business processes promoting application, data integrity, governance, and compliance.
• Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
• Design and implement reports, dashboards and alerts that support the business processes and deliver business insight.
• Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
• Prepare the business for the change and adoption, ensuring that from the very start of the project, there is a change management plan in place. By the time, we are live - the business is ready and excited to take on the adjustments to people, process and technology.
• Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Marketing Cloud, Pardot, and Einstein Analytics / Tableau CRM.

About You

The essentials:

• Strong knowledge of Consumer, Retail, Enterprise channel and end customer sales.
• Experience in Sales operations, partner management & enablement preferred.
• 5 + years of experience as a business analyst and admin role leading enterprise-scale CRM, PRM projects.
• Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud & Marketing Cloud
• Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems
• Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
• Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
• Experience with Agile / Scrum delivery models
• Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
• Working knowledge of process documentation & project management software
• Experience working with large-scale, complex datasets and using salesforce data tools.
• Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
• Keen understanding of system security and controls

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

$125,000— $130,000 USD

#LI-HP1 

#LI-Hybrid

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.