Systems Modernization • Modernizing Mindset, Methods and Operations

Our partnership with First American, a global provider of title insurance and settlement services, is punctuated by numerous projects focused on digital transformation and overhauling legacy systems, all designed to ensure First American’s employees connect with each other and their customers more efficiently. These initiatives have not only helped the business save millions but have also unified teams and core systems while adapting to global challenges.

A key focus of our partnership with First American is modernizing systems. For instance, the brand had an urgent need to overhaul outdated systems at the core of their business: managing sensitive documents and processing billions of dollars in transactions. We built a platform to automate deal flow, reduce manual data input, and securely manage user access rights—consolidating five disparate systems into one scalable platform that improved employee training times, customer retention, and order volume. This led to increased revenue and bolstered First American’s reputation as a technology and customer experience leader.

Often, these digital transformation efforts help unify key roles throughout the business. When First American needed to unify digital file management across departments, replacing obsolete technology and reducing cost from multi system inefficiencies in the process, we built a shared library of components, ensuring rapid product delivery while implementing a technology strategy to allow for IT innovation. This new system set First American up to save millions annually and helped align senior executives across the organization.

Helping First American teams work and collaborate ultimately helps the business connect with its customers. When First American wanted to upgrade their marketplace experience, we developed and prototyped products to reimagine how employees and customers worked together, which formed the basis for a production system we built over the subsequent 13 months. These efforts provided the corporate IT group with more effective product development capability.

First American realized the cost-benefits of leveraging an international workforce but was struggling to adapt to global challenges. We designed a next-generation platform that simplified areas of employee turnover, training, domain expertise, and technological efficiency, which empowered First American to claim these cost benefits by profiting off increased output from international teams. This, along with other engagements above, showcase how our strong partnership with First American has successfully driven numerous efficiencies and growth for the brand.

First American needed to unify digital file management across departments to replace obsolete technology and reduce cost from multi-system inefficiencies. We built a shared library of components ensuring rapid product delivery while implementing a technology strategy to allow for IT innovation. This new system set First American up to save millions annually and helped align senior executives across the organization.