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The Senior Collections Analyst will be responsible for managing and following up on the company’s accounts receivable, ensuring compliance with credit and collections policies in order to optimize cash flow and minimize delinquency.
Key Responsibilities
- Monitor customer accounts, ensuring timely collection of outstanding invoices.
- Contact clients via phone, email, or other channels to negotiate payment agreements.
- Track aging reports and generate alerts for accounts at risk.
- Record and update payment commitments and collection activities in the system.
- Coordinate with the commercial team to resolve billing disputes or payment issues.
- Escalate critical cases to Global AR or the legal department when necessary.
- Support the preparation of periodic reports on overdue accounts, recoveries, and collection performance.
- Meet management indicators (DSO, recovery rate, aging, etc.).
Requirements
- Technical degree, technologist, or bachelor’s degree in Business Administration, Finance, Accounting, or related fields.
- Minimum of 2 years of experience in credit and collections.
- Knowledge of portfolio analysis, collection management, and basic financial indicators.
- Intermediate-advanced Excel skills and ERP systems (NetSuite).
- Strong communication and negotiation skills.
- Intermediate/advanced English.
Core Competencies
- Organization and time management.
- Results-oriented with strong focus on targets.
- Attention to detail and analytical thinking.
- Proactivity and ability to work under pressure.
- Excellent communication and customer service skills.
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About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
