Consumers around the world crave personalization. In fact, 40.6% of Chinese millennial consumers don’t mind paying a premium for a personalized product. In discussing consumers’ attraction toward luxury goods with Jing Daily, Longchamp Creative Director Sophie Delafontaine hints at why personalization resonates so well today. “Nowadays, people are not looking for a bag, they’re looking for something special, something which really reflects who they are,” she said. “And this is particularly true when speaking of customers buying luxury bags.”

But if people look for products or experiences that reflect themselves, developing those impactful experiences can seem particularly challenging in a country so wide and vast as China: just 15% of its population is equal to the UK, Germany and France combined. By investing in personalization, your brand becomes better fit to further segment those audiences into actionable demographics that inspire and co-collaborate in new, emotionally resonant experiences.

To start, consider how to make a more meaningful impact throughout the customer decision journey (CDJ) and strategize around how that builds into a first-party relationship with individual users. This mindset is key for the approach we take in the work that we do, utilizing the full suite of Adobe’s Experience Cloud to deliver memorable experiences that emotionally resonate.

The Need for Data-Driven Creative Experiences

Some might see “data-driven creative” as an oxymoron, but that couldn’t be further from the truth. Brands exist to serve their customers with the utmost care through the following simple reminder: behind every data point sits a real human being with a voice. That said, the aggregated data from your Adobe Analytics backend can help you better understand what resonates with consumers across the WeChat ecosystem, preparing your team to better understand the growing needs of Chinese consumers and confidently optimize their journeys.

It’s obvious that analytics can help determine which product design performs best or whether KPIs have been met. But more interesting—and this is where brands must direct more attention—is how you can use consumer interaction data to pre-test and iterate upon an idea, essentially turning users into contributors to your product design.

This process enables you to focus your efforts on key strategic areas that build both innovation and momentum in incremental steps. In developing an app or web platform, you can use these analytics to identify and remove steps that don’t add value to the user experience and adopt a more customer-obsessed approach as you go.

Here’s a breakdown of the process that has worked for us in A/B testing audiences and specific experiences built for them, using Adobe Target in a four-week sprint cycle. First, spend the first week building a hypothesis around your user—this is where personas and research come into play. Next, test and learn your prototype by launching it for the audience segments matching these personas. Once you have a minimum of about 15,000 data points, you should have enough insights to build and launch the app. Post-launch, make sure to continue to test and iterate for effectiveness. Be mindful, as this bond creates a conversation between the user and the product designers and helps inform upcoming consumer needs.

Identify Triggers and Intent for Impact

Effective personalization requires you to rethink what you thought you knew about demographics. What’s important isn’t just what Tencent UserID provides—what matters is the content that clicks with a user, and any personalized platform should recognize these preferences across a creatively differentiated experience. Adobe does this seamlessly via its Experience Cloud’s Visitor ID: a fixed, persistent identifier per WeChat user that visits your mini-program, WeChat Ecom Store or other digital properties of the brand. This allows you to build comprehensive profiles of your visitors based on their actions and interests, augmenting the data from WeChat.

Consumers are more comfortable providing data when they understand there’s a fair tradeoff. From a user experience perspective, aim for transparency in how your platform translates user interactions into recommendations and new content. The PUMA “run my way” campaign began by acquiring the user’s OpenID via a QR code scan, allowing for personalization by giving each user a choice in the color and finish of their puma avatar as well as options for the soundtrack. After running through the scene via a treadmill, users conclude the experience with a personalized video takeaway.

So, how can you execute with a platform that achieves something similar? First, move away from a one-size-fits-all mentality. Adobe Analytics and Target let you identify and segment audiences for testing, leveraging touchpoints throughout the customer decision journey to inform creative design and tailoring the user experience toward business outcomes. By turning successful tests into perpetual personalization activities, you can continue to serve your audiences their preferred experience through Adobe Target.

This part of the process trips up those who haven’t properly set up an attribution model or strategy for success, leading some to consider abandoning personalization altogether. It begs the question: if businesses continue to inundate users with the same, irrelevant ads again and again through careless retargeting in external channels, were they ever really personalizing in the first place?

Personalization is your chance to build the experience your users have always wanted on your own properties. With the right toolset, this is a tangible and practical thing to do. The mighty size of the Chinese consumer market truly enables even the most sophisticated personalization powered by machine learning in Adobe Target. It requires a lot of data, but in return offers automated targeting of your experiences to just the audiences most likely to respond. And it has the power to change the messaging and creative of any experience to the options that work best for a particular segment of the audience — all without a data analyst’s involvement.

Personalization done properly actually empowers the user to craft their own product and design their own journey to their own liking. Through a data-driven creative process that focuses its strategy on assisting your WeChat users, you can drive more meaningful, impactful, memorable user experiences.

Oleg Sidorenko, Solutions Director EMEA at MediaMonks, contributed to this piece.

Adobe MAX came and went this week in LA, bringing creative professionals together with hundreds of sessions, workshops and talks. Aiming to inspire the current and next generation of creatives, the event offered rousing insights into the state of creativity today—and opportunities that artists, entertainers and brands alike can look forward to in the near future, including the next stage in storytelling defined by MediaMonks Founder and COO Wesley ter Haar, who presented at the event.

The conference began with Adobe unveiling a slew of new product updates and features, each bringing the company closer to its vision of enabling “Creativity for all,” which served as a bit of a rallying cry at the event. These announcements included Photoshop Camera, which uses machine learning to offer advanced photo filters and quick, intuitive editing; Premiere Rush, which notably lets users create and share out content to creative social platform TikTok; Adobe Aero, which lets anyone develop AR experiences without coding knowledge; and much more.

One of the biggest conferences on creativity, this year’s Adobe MAX offered much to think about in terms of identity, voice and emotionally resonant experiences. As Adobe aims to unlock creativity for everyone, it will become even more essential that brands differentiate by building emotional resonance through the experiences they offer.

At the heart of software like Photoshop Camera is Adobe Sensei, the company’s decidedly not-very-humanlike assistant. At a time when many have concerns over how AI will influence professional (and creative) life, Adobe markets Sensei as simply a tool that helps humans focus on what only they can do: be creative, with Sensei handling the manual processes that function as a barrier to that. But when everyone has advanced creative tools at their fingertips, what does it take to stand out? We’ve extracted a handful of key creative insights from the course of the event.

Know Your Message and What You Stand For

Of course, being a conference centered on creativity, Adobe MAX featured several voices from the world of arts and entertainment. While their insights were delivered to an audience of creatives and designers, a lot of what they had to say serves as good advice for business, too—after all, being an artist in the modern world requires a bit of an entrepreneurial edge.

Visual artist Shantell Martin opened day two’s keynote segment with an inspiring talk about stylistic voice and identity. “You have to make people care for you by caring for yourself first,” she told the audience. Further in her talk, she noted that “You don’t discover your style, you extract it.”

The advice applies well to brands still defining a sense of purpose. For anyone to adopt your brand—and to truly differentiate it—you must first have a good hold on what its purpose is and what you stand for. This also makes it useful to consider how that purpose might resonate differently with different audiences. Digital-native brands in particular have succeeded in this by defining themselves out of a specific need or white space, then leveraging digital channels to align with consumers through that shared sense of purpose.

Take Comfort in Discomfort

Earlier in the conference, illustrator Lisa Congdon offered her own excellent advice on artist voice: “[Finding your voice is] both an exercise in discipline and process of discovery that allows for—and requires—loads of experimentation and failure.” While that’s certainly true for brand voice, it also applies to the innovation imperative.

Innovation requires you not only understand what your brand aims to achieve, but also have an intimate understanding of your audience and how they interact. In an age of hyperadoption, real innovation comes from evolving your brand experience in lockstep with user behaviors and continual experimentation. Congdon recommends that creatives adopt a learner’s mindset that’s open to risks and embraces discomfort—an attitude that not only fosters a creative environment but can also kickstart more agile ways of working.

Open a New Chapter in the Story of Storytelling

All of the above boils down to ensuring your message truly resonates with your audience. Throughout history, humans have used the power of narrative and storytelling to achieve this, but interactive digital culture has upended the storytelling norms that had traditionally prevailed. In an on-stage interview with Jason Levine, Principal Worldwide Evangelist for Adobe Creative Cloud, famed director M. Night Shyamalan remarked that “Everything in today’s society goes back to storytelling. Right now, we’re split between fighting for the old story, and fighting for the new story. It’s time to bring in the new story.”

What does that new story look like? That’s what Wesley ter Haar aimed to define in his talk, “Augmented Creativity: Emerging Platforms that Drive the Next Generation of Storytelling.” Ter Haar railed against the variations of storytelling that frequently pop up at conferences—like “storydoing” or “storymaking”—by noting that each still relies on the same form of linear narrative that today’s marketeers should break away from. “We’ve taken what is this amazing medium for creativity and innovation—the web, the internet or what we now call digital—but we’ve made it about traditional linear formats,” he says.

Netflix’s Bandersnatch might have brought interactive film to the masses last year, for instance, but it was hardly groundbreaking or immersive compared to what’s come before it; video games had already explored what ter Haar calls the “interrupt to interact” narrative model for decades, and we’ve moved away from truly personalized experiences enabled by an API-driven open web. And when it comes to personalization as it’s commonly used, says ter Haar, “There’s a lot of engineering, but very little empathy.”

In a new era of ecosystems and total brand experience, ter Haar calls for a new definition of storytelling: “A journey focused on the user that creates a personal path, driven by design and distinction, powered by innovation.” And these stories should show no end, either: “Digital storytelling is more input-based, trying to get the next ‘yes, and…’ moment,” says ter Haar, noting how each piece of content ideally leads into the next step within a content ecosystem. To offer stories that truly resonate, brands must use storytelling to bridge together creative and media. This requires breaking away from big ideas that function like film, and instead drive impact by recognizing user behaviors and shifting toward an insight-driven focus on the customer experience.