Director de cuentas

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About the Role

We are looking for an Account Director to join our high-energy team for one of our large tech clients. This role is ideal for an entrepreneurial, solutions-oriented account lead who moves quickly, embraces new opportunities, and is genuinely curious about the client’s business and the work.

As the lead for the day-to-day client partnership, you will develop a deep understanding of the client’s business. You will partner closely with client stakeholders, senior leadership, and cross-functional teams to ensure strategic and creative solutions address business needs and deliver against client goals. You will connect the dots across initiatives, champion strong ideas, and guide creative and strategy teams toward their best work while ensuring seamless delivery.

The ideal candidate is a proactive, solutions-oriented account lead who brings curiosity and rigor to their work, thrives in a fast-paced environment, and strengthens partnerships through positive collaboration, clear communication, and proactive problem-solving.

Responsibilities:

Client Partnership & Account Leadership: Lead the day-to-day client relationship, managing communications and build strong, trusted partnerships. Develop a deep understanding of the client’s business, priorities, and goals to provide proactive, structured guidance and anticipate needs. Align internal teams around a unified approach to the partnership and work.
Drive Planning, Timelines & Delivery: Partner with clients and internal teams to define program approaches, scopes, and timelines. Guide cross-functional teams across strategy, creative, production, and data to deliver high-quality work on time, on budget, and to specification.
Translate Insights into Compelling Narratives: Synthesize inputs from strategy, creative, and data teams into clear, cohesive stories for senior and executive audiences. Ensure insights and recommendations are actionable, address client needs, and connect directly to business goals.
Champion Strategic and Creative Excellence: Ensure briefs clearly articulate the client’s business challenge, objectives, and measures of success. Champion strong strategic and creative ideas, guide teams throughout development and execution, and ensure the final work delivers against the brief and client goals.
Connect Performance to Future Opportunities: Partner with strategy and data teams to understand the effectiveness of the work and translate insights into clear recommendations. Apply learnings to strengthen future briefs, creative solutions, and client programs.
Ensure Operational Excellence & Team Alignment: Own account documentation, communication cadences, and stakeholder alignment. Maintain transparency, streamline ways of working, proactively resolve challenges, and foster effective collaboration across teams.
Support Organic Growth: Identify and support organic growth opportunities within the client organization, helping expand existing projects into broader, longer-term programs.

About You

The essentials:

7+ years experience in a fast paced client side or agency marketing team with an understanding of the fundamentals of marketing practices and principles
Experience managing clients, ideally experience working with high-tech clients.
Must be a self-starter who can operate in a constantly evolving team environment
Excellent written communication skills with an extreme attention to detail
Seasoned at managing multiple complex projects simultaneously
A knack for unraveling complex problems and processes in an easy to understand way
Must have excellent problem solving and analysis skills with presentation development skills

Experience in project management with substantial cross-functional interaction and a demonstrated ability to work successfully in a virtual global environment
Experience in developing detailed project proposals and estimates, and tracking utilization against project budgets
Skilled communicator with strong written and verbal communication skills in English, including both professional and casual style of communication
Demonstrable excellence in digital marketing, knowledge of best practices, and passion for the work
Experience in core design principles and industry best practices, partnering with creative leads to set a high standard for visual execution across all creative deliverables.
Proficient in Google docs, slides, sheets or equivalent (e.g., Word, PowerPoint, Excel)
A tech-forward mindset with a strong foundation in AI literacy. You maintain an openness and active willingness to innovate, leverage emerging technologies, collaborate across disciplines, and optimize both creative and operational workflows

#LI-KW1
#LI-Hybrid

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

This role offers location-based salary ranges. Actual compensation will be based on experience, skills, and location.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

For Tier 1 (New York, San Francisco)

For Tier 2 markets (Los Angeles, San Diego)

For Tier 3 markets (Austin, Denver, Chicago)

For Tier 4 markets (Atlanta, Phoenix)Tier 1:$130,000—$140,000 USDTier 2:$120,000—$130,000 USDTier 3: $110,000—$120,000 USDTier 4:$100,000—$110,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.