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About the Role
As a Senior Collections Analyst, you’ll focus on taking full ownership of tackling complex, aged debt (>180 days overdue) on our NAMER ledger, resolving customer queries, and driving cash recovery. We are seeking an experienced, high-impact Senior Collections Specialist to join our NAMER finance team on a 4-month contract.
Responsibilities:
- Aged Debt Recovery (180+ Days): Conduct deep-dive analysis into the NAMER aged debt profile to identify high-priority accounts, root causes of non-payment, and actionable recovery strategies.
- Customer Engagement & Negotiation: Proactively contact key NAMER accounts via phone and written correspondence; apply tactful influence and strong negotiation skills to secure payment commitments or structured settlement plans.
- Cross-Functional Stakeholder Alignment: Partner directly with internal Client Account Managers, Billing, Cash Application, and Business teams to rapidly resolve open queries, disputes, and short payments blocking cash collection.
- End-to-End Collections Operations: Manage dunning workflows, maintain precise collection notes/ledger updates, and perform daily tracking against aggressive 4-month cash recovery targets.
- Reporting & Escalations: Provide clear, actionable weekly aging updates to management, highlighting at-risk accounts, dispute bottlenecks, and recommended next steps.
- Ledger Integrity & Reconciliation: Support AR data accuracy, investigate payment discrepancies, and ensure accurate subledger reconciliation across assigned accounts.
About You
The essentials:
- 3-4+ years of B2B credit control and collections experience, specifically managing complex NAMER ledgers and high-risk/aged debt profiles (180+ days).
- Self-Starter & Autonomous: Able to hit the ground running with minimal supervision, taking full ownership of your assigned portfolio from day one.
- Influencing & Stakeholder Skills: High emotional intelligence with the ability to influence both external client decision-makers and internal Account Managers to drive swift payment resolutions.
- Analytical & Detail-Oriented: Strong skills in debt ledger analysis, discrepancy investigation, and dispute resolution.
- Systems Proficiency: Advanced skills in Excel / Google Sheets; direct experience with modern ERPs (e.g., NetSuite) is strongly preferred.
- Communication: Excellent verbal and written communication skills in English.
Not a must, but a plus:
- Experience working within a fast-paced, global or agency environment, with exposure to cross-functional teams, international clients, or multi-entity/multi-currency accounts.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.
#LI-Hybrid #LI-KD7
What We Offer
Monks has provided an hourly rate that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The rate offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
Hourly Rate$30—$45 USD
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
