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About the Role
As a Collections Analyst, you’ll ensure timely recovery of accounts receivable, optimize cash flow, and minimize delinquency. You will manage a customer portfolio, negotiate payment arrangements, resolve billing disputes with the commercial team, and maintain accurate records in our ERP system. You’ll monitor aging, track KPIs like DSO and recovery rate, prepare performance reports, and escalate critical cases to Global AR or Legal when necessary.
Responsibilities
- Monitor customer accounts and aging to drive timely collection of outstanding invoices.
- Contact clients via phone and email to negotiate payment agreements and secure commitments.
- Record and update all collection activities and commitments in NetSuite and internal logs.
- Coordinate with the commercial team to resolve billing disputes or payment issues.
- Generate alerts for at-risk accounts and escalate critical cases to Global AR or Legal.
- Prepare periodic reports on overdue accounts, recoveries, and collection performance.
- Meet management indicators (DSO, recovery rate, aging, etc.) and propose improvements.
About You
Qualifications & Skills
- 2+ years of experience in credit and collections.
- Degree in Business Administration, Finance, Accounting, or related field (technical/technologist/bachelor’s).
- Strong knowledge of portfolio analysis, collection management, and financial indicators.
- Intermediate-advanced Excel skills (pivots, lookups, aging schedules) and ERP experience; NetSuite preferred.
- Excellent communication, negotiation, and customer service skills.
- Organized, detail-oriented, analytical; able to work under pressure.
- Intermediate/advanced English.
At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.
#LI-Hybrid #LI-MO1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
