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Using the Power of Connection in Social Communities

Using the Power of Connection in Social Communities

Community Management Community Management, Social, Social AOR, Social moments 4 min read
Profile picture for user aaron.wong

Written by
Aaron Wong
Influencer Marketing Campaign Manager, Media.Monks APAC

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Humans are inherently social, and the Covid-19 pandemic has proven that we remain very much so: online connections have grown even as the pandemic separated us individually. Social media platforms such as Reddit, TikTok, YouTube and Twitch have seen the number of social communities rise with increased social engagement and community building. It’s easy to see why engagement of online communities grew by 81% since the beginning of the Covid-19 pandemic.

The role of digital communities is multifaceted and growing—not just to connect with loved ones or those who share similar interests, but to also gain information and understanding of the world around us. In short, digital communities aren’t just for the bottom of the social media marketing funnel any longer. For today’s virtualized era, they play a significant role in driving purchasing decisions, arguably more than traditional advertising. My colleague Ryan Ford aptly put it this way: “TikTok made me buy it isn’t just a meme; it’s a powerful driver of social proof.” Given the elevated role that communities play in consumers’ lives today, brands must infuse community across their digital marketing strategy—an important tactic behind brand virtualization as brands aim to remain relevant within a new era in digital. Here’s how you can.

Bringing users closer to your brand.

Communities thrive on human-to-human connection. In realizing the power they have to forge deep relationships, savvy brands are tapping into communities’ highly engaged members and the key opinion leaders (KOLs) they admire—an approach to marketing that’s built around driving conversation, not conversion.

Monk Thoughts Social communities are the new word-of-mouth marketing, where authenticity reigns supreme.
Portrait of Aaron Wong

Acting with a sense of purpose is key to supporting—not exploiting—the communities that your audience has carefully built, and this reinforces communities’ power to validate or amplify a brand’s values. For example, OPPO realme’s inspiring and inclusivity-minded campaign exemplified the power of community by featuring local influencers known to defy the status quo in their own communities. A brand film championed the pursuit of their individual and collective truths—a rallying cry that resonated so well that it achieved 1.5 billion topic engagements in just two weeks.

There are many more ways brands can effectively and authentically engage with existing communities—or maybe even launch their own. To know how to best plug into communities, it’s helpful to understand the different kinds that exist.

Personal interest communities.

Platforms focused on user-generated content like Reddit and Discord are examples of personal interest communities. Diverse groups of highly active users meet in these self-governed communities to share their interests and passions. Norms are unique to each one, making it important that brands understand their culture to engage with them authentically.

In some instances, personal interest communities cross social media platform lines, meaning that accounts set up on one social media platform may funnel users to another. For example, an instructor in sports anatomy may post an instructive video on Instagram that tells followers to tune in for a live Q&A session on TikTok. Another example, this time among gaming communities, is overlaying Discord chats on Twitch streams.

Brand-initiated communities.

Brand-initiated communities are communities built by brands that draw in audiences who align with their core values. Fitness giant Nike has cultivated its lifestyle communities via a range of apps and touch points such as Nike+ and Nike Running Club. These spaces allow Nike to actively engage not just individuals, but also their personal circles, by allowing consumers to share their own fitness and lifestyle goals with like-minded friends within the Nike ecosystem.

LG recently took an approach that blended key aspects of both personal interest and brand-initiated communities. Partnering with Star Wars to promote its OLED TV, LG launched a Discord server focused on the sci-fi franchise in conjunction with its presence at the Star Wars Celebration held at Anaheim Convention Center.

To entice fans to join the new Discord community, LG handed out lenticular cards with a QR code that directly linked visitors to the group. Merging product demonstration with digital activation, an LG TV acted like a photo booth for visitors to take photos from. Animated photos could also be retrieved digitally from the Discord channel.

Monk Thoughts With consistent engagement and interactions on the Discord channel, LG attracted a passionate and highly engaged community, with more than double the initial expected membership on its Discord channel.
Portrait of Aaron Wong

KOL-led communities.

KOL-led communities are centered around key opinion leaders and are ready made for brands to tap into. Much like brand-initiated communities, KOLs attract followers who align with their personal values and enjoy the content they put out. Therefore, brands partnering with KOLs can associate themselves with values of those community and the positive associations that come with them.

Automobile innovator Kia engaged with KOL communities to great effect with their “Movement that inspires” rebranding campaign. Kia created a virtual instrument using high-resolution music samples captured from nature. Partnering with Soundcloud, Kia then launched a music competition with its freely available virtual instrument.

Media.Monks curated a list of prominent music producers known not just for their artistic ability, but also for their past work as advocates for the environment. This fostered genuine synergy between Kia’s rebranding and the music community and demonstrated to audiences how Kia is both sophisticated and conscious of sustainability.

In order to thrive, being genuine is key.

Connected by shared passions and values, audiences in social communities are incredibly engaged. Brands who immerse themselves in these spaces authentically have an opportunity to gain new fans and drive culture in compelling ways.

Staying true to your brand’s values and being consistent in how you show up—despite the fleeting and fickle nature of social media—instills trust. By fueling conversation and supporting audiences, brands can build deeper relationships with consumers and position themselves at the forefront of how people connect today.

As the role of social continues to grow in the digital customer journey, explore the different types of social communities that people call home. social social media influencer marketing Influencers social media marketing Social Social AOR Community Management Social moments
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Fashion Show Livestream Partners • A Virtual Journey for Fashion Lovers

  • Client

    Moncler

  • Solutions

    ExperienceImmersive Brand StorytellingRetail Concept InnovationVR & Live Video ProductionExperiential Strategy & Production

Uniting fashion lovers on a next-generation digital platform

As Moncler’s interactive broadcast partner, we turned their 2021 Genius Fashion Show into a one-of-a-kind virtual destination for fashionistas everywhere. Working collaboratively with the brand and design agency Villa Eugenie, we conceptualized and engineered a bespoke digital platform that takes users on a journey through five cosmopolitan cities—interwoven with thrilling performances and unique experiences.

A journey of appreciation

To kick off MONDOGENIUS, we invited visitors to create their own boarding pass—which they would later use to visit Moncler’s virtual versions of New York City, Shanghai, Milan, Seoul and Tokyo. Brought to life in a WebGL environment, each interactive world was crafted in a unique visual style, from Milan’s sophisticated chic, to Shanghai’s neon night scene. In virtually recreating these spaces, the platform connected the physical locations where the Genius Fashion Show took place—but turned an exclusive event into an inclusive experience anyone could participate in.

Unprecedented access to an unprecedented event

On show-day, we hosted a live event on YouTube and through our own LiveXP tool, where people could comment and interact with each other. With polls, minigames and more, we turned viewers into participants—offering a truly engaging experience. By opening the door for all people to connect with the brand in new ways, we added a new layer to the concept of fashion shows and amplified Moncler’s reach to more than four million people.

Monk Thoughts To see our teams' creative concept and strategy amplify a 3D digital infrastructure to produce a holistic interactive experience that transcended mobile, social, and web was truly exciting.
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Our Craft

A virtual destination that made a fashion statement.

  • Moncler's mondogenius platform interface homepage
  • Moncler's mondogenius platform interface ticket purchase
  • Moncler's mondogenius platform interface livestream

Results

  • 1x CLIO Award

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#CareWithPride • Influencers Inspiring Meaningful Action

  • Client

    Johnson & Johnson

  • Solutions

    SocialInfluencer MarketingSocial Campaigns

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Every person has the right to a family.

Families come in all shapes and sizes. And they deserve to be treated equally. So Johnson & Johnson wanted to start a conversation around LGBTQIA+ rights and the key role that the nonprofit organization Family Equality plays in driving positive change in society.



By partnering with Monks, Johnson & Johnson was not only able to build advocates for positive social change, but for their brands as well. Through the #CareWithPride campaign, we helped them build an influencer network that authentically represented and connected with audiences to drive donations and awareness toward Family Equality, whose mission is to advance the legal and lived equality of LGBTQIA+ families.

Elevating community voices.

To support this important cause, we asked a group of 42 outspoken and engaging influencers—individuals and families handpicked for their connection with the target audience—to add a little more color to the world. By participating in two #CareWithPride campaigns throughout the second half of 2020, these creators shared inspiring stories about what family means to them and what they take pride in, exciting audiences to support this important initiative and helping change hearts and minds.

Inspiring meaningful action.

To spark the conversation and celebrate the cause even more, we painted social media with a branded filter for Instagram Stories, and brought all of the influencers together in a short video that was shared by each of our superstar creators after being released on the company’s own channels.



By leveraging meaningful times of year like Pride Month and National Coming Out Day in the US, we helped Johnson & Johnson feed the feeds with support and creative expression from across the community—and put the advancement of legal and lived equality for LGBTQIA+ families front and center. The #CareWithPride hashtag made it easy for people to share the message with a broader audience to keep the initiative top of mind while allowing users to connect with brands they already trust and love.

Results

  • 16 million combined impressions.
  • 43% increase in earned media content.
  • 413% increase in product page views.
  • 462% uplift in sales.
  • 1x Influencer Marketing Award

  • 2x Pro Awards

Impact

A response to be proud of.

Everyone has the right to form and sustain loving families and live in communities that recognize, respect, protect and value them. The #CareWithPride campaign—supported by an enthusiastic influencer network handpicked by Monks—helped Johnson & Johnson not only drive awareness for the need to advance legal and lived equality of LGBTQIA+ families but also generate much-needed funding to further the cause.

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  • A hand drawn heart A person up against a wall holding Listerine

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All Love Welcome • Building a Strong Commitment to the LGBTQ+ Community

  • Client

    Havaianas

  • Solutions

    SocialSocial AOREconomies & Content at ScaleStudioOriginal ContentRetail Concept Innovation

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Case Study

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Helping Brazil’s most durable flip-flop brand ensure Pride lasts a lifetime.

Havaianas is an iconic Brazilian flip-flop brand—and its footwear is so well-loved around the world that it’s Brazil’s second-biggest fashion export. A large part of the brand’s widespread appeal is that Havaianas is for everyone—especially the LGBTQ+ community. So when it came to celebrating Pride in style, the brand wanted to double down on its commitment to the LGBTQ+ community by launching its year-round All Love Welcome platform.

two men next to each other, one facing the camera while the other kisses the first on the cheek

Say yes to love.

The centerpiece of the All Love Welcome initiative was a series of online marriage ceremonies. Three couples and their guests came together virtually to marry, renew their vows or showcase Pride in all its various forms. The ceremonies included real marriage officiating and serenades by Brazilian pop sensation Johnny Hooker, who sang an anthem to celebrate and inspire the community.

virtual party large grid with many people having fun
two people celebrating against a backdrop of balloons with the words "yes for love" over the image

Spreading Pride far and wide.

In addition to the virtual ceremonies, we shot documentary-style shorts that dove deeper into the couples’ stories. Each short was delivered through fit-for-format content across Havaianas’ social channels, bringing attention and representation to a global audience. We also called on creators to join us in celebrating the love by posting photos and videos featuring the new Pride collection, a permanent addition to Havaianas’ portfolio of products

Walking the walk, one step at a time.

Our digital strategy was built around the way Gen Z connects and defines themselves digitally—not only because they’re a key audience for Havaianas, but because they’re the most gender-fluid and resistant to labels. By connecting with LGBTQ+ youth in a meaningful way, we helped Havaianas communicate how the flip-flop brand was taking steps to support the community over the long term, like eliminating the distinction between products for men and for women, and extending the range of sizes so anyone can feel comfortable in their favorite design. Finally, through a global partnership with All Out, 7% of the profit for each product was donated to non-governmental organizations fighting for LGBTQ+ rights around the world.

A colorful spectrum of sandals and people feet with sandals

Results

  • 2.05 million views.
  • 105K engagements.
  • +50% positive impressions.
  • 1x Pro Award

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Salad bowl

#RefreshWithHelloFresh • A Palate Cleanser for Building Healthy Cooking Habits

  • Client

    HelloFresh

  • Solutions

    SocialInfluencer MarketingSocial CampaignsCommunity Management

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Case Study

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Cooking up healthy eating habits, one plate at a time.

We all realize the importance of developing a healthier lifestyle—but sometimes we need a little push in the right direction to make sure better habits stick. So, we worked with HelloFresh to issue a challenge to people in the UK: join a community of home cooks as they refresh their eating habits by cooking from scratch for 21 days.

  • Woman in kitchen and pot woman with child at table
  • Woman sitting in Hello Fresh box Two women cutting carrots

Making a healthy choice the easy choice.

By delivering quick recipes and quality ingredients to customers’ doorsteps, HelloFresh makes meal prep simple. We wanted to highlight this simplicity by partnering with 15 UK-based influencers who each shared their journey in building kitchen confidence. Every week, TV personality Davina McCall stirred the pot with a task that inspired participants to get cooking and share their progress. As the digital creators and influencers weighed in with their meals and cooking tips, they kept both their audiences and fellow participants motivated throughout the three-week program.

Women together at a cooking class
Woman reading Hello Fresh instructions

Relatability spiced things up.

Professional, influencer-produced content helped curry favor for healthier eating. Some creators shared their personal goals and motivation (like reducing dependency on takeout to feed their busy families), while others showed their followers what they could expect from a HelloFresh meal plan—from unboxing ingredients to trying new recipes. The campaign culminated with a video in which each influencer was invited to HelloFresh HQ with Davina to make (and share) their favorite meals from the experience.

Serving up delicious results.

The campaign delivered a veritable smorgasbord of content: influencers doubled their expected output, producing 20 posts each on average. #RefreshWithHelloFresh also won two Silver Influencer Marketing Awards: Best Food & Drink Campaign and Most Effective Collaboration or Partnership.

Results

  • 5.5 million impressions.
  • 461 influencer posts.
  • 20% of the influencers’ followers mentioned 
HelloFresh on Instagram.
  • 2x Influencer Marketing Awards

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Eurovision ‘21: Showing up Across Cultures With Smart Design

Eurovision ‘21: Showing up Across Cultures With Smart Design

5 min read
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Written by
Monks

Eurovision ‘21: Showing up Across Cultures With Smart Design

Eurovision is the world’s largest musical event, a show infused with a cultural relevance like no other. Organized annually by the European Broadcasting Union, the song contest features participants from all over the region, as well as some non-European countries like Israel and Australia. But in 2020, the show was cancelled due to the coronavirus pandemic—and when the time came to get back on stage in 2021, we helped it shine like never before. 

With a 200-million plus audience, Eurovision 2021 will go down in the history books as the largest in-person entertainment event in Europe since the start of the pandemic. Italy’s win was a deeply emotional one, capturing the overarching feeling of hope and celebration that a new start signifies. An Italian journalist said it best, “After all that happened with [the coronavirus], we had such a bad year in Bergamo. This is a new beginning.” On that note, the Eurovision team commented, “A few months ago we weren’t sure this was going to happen, but here we are. What a night, what a fortnight, what a YEAR.”

But before the most exciting musical event could take place, we were there to get the show on the road. Inspired by the new Eurovision logo designed by CLEVER°FRANKE, we partnered with Dutch host-broadcaster NEP to refresh its motion GFX system and build a dynamic brand that reflected the wide-ranging cultural identities the contest showcases. The goal? To create something colorful and fresh that served as a much-needed boost after a tough 2020. 

Building Brand Identity With Versatility

Each year, Eurovision attracts millions of viewers with its enthusiastic nature and extravagant production. If you’re unfamiliar with the show, each participating country submits an original song to be performed on live television, with viewers casting votes on their favorites to determine a winner. Given the broad audience and the diverse array of talent featured, an equally diverse strategy to engage viewers was needed. 

Monk Thoughts It’s important to evoke an emotional connection with each detail, from something small like an app icon to a huge billboard in Rotterdam.

“Our challenge was to create a new, refreshed, colorful experience,” says Frank Gouwy, Lead Designer. “A design system that went beyond the logo and brought the vibrancy of the show to all platforms, tying the onscreen and digital experience all together.” In addition to the most basic deliverables any branding campaign would demand, an event like Eurovision required animated motion graphics that kept millions of viewers informed throughout the night—such as bumpers, title cards, wipes, split-screens and scoreboards.

From (D)OOH to social media and everything in between, versatility was key—and each element was equally important in translating the Eurovision feeling to something concrete. “For a project like this, you have to think beyond the usual set of touchpoints,” explains Design Director Jonny Singh, who recently sat down with Campaign to dive into the making of Eurovision 2021. “It’s important to evoke an emotional connection with each detail, from something small like an app icon to a huge billboard in Rotterdam.”

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Delivering at Scale With Smart Design

As we move toward an era of hybrid events—with both remote audiences and in-person interactions—striking the balance between the tangible and intangible becomes fundamental. Although hybrid events allow for more flexibility, they also add a few extras to the normal event package. “Light, stage design, AR, pop-up graphics. Everything has to work for both the audience at home and the artists on stage,” says Gouwy.

So, how does one produce and deliver design at scale and at speed for such a vast array of formats? It’s no easy feat, but as the team explains, using smart design to keep up with today’s pace is vital. “To ensure coherence, we took the concept of ‘opening up’ and the sense of connection that Eurovision evokes—creating a seamless outward expression, which opens up to reveal content and connect information,” explains Singh. “But of course, as always, it was MediaMonks’ pace and efficiency that enabled us to produce such a long list of deliverables in no time.”

EV21_Lowerthird_Mediamonks

While working with multiple formats, having a fluid design system helps create cohesive experiences while increasing speed-to-market. “Smart design also allowed for the balance of personality and functionality,” added Singh. The “Eurovision track” for instance—a frenetic zigzag of color and texture—became the foundation of the brand’s language: as it presents information along its path, it captures the festivity of Eurovision while representing geography and music.

Putting Culture in the Limelight

Another priority for Eurovision’s 2021 edition was paying tribute to the country that hosted it: The Netherlands. Through some hidden easter eggs and more obvious nods to the Dutch culture, the contest’s new branding strengthened its geographic nature and ensured Holland’s style and colors were transmitted far and wide. 

“We created a set of organic and kinetic patterns that represented five different parts of the country,” explained Sophie Smolders, Animation Producer. “Some things are very abstract, but even in the smallest details you can see Holland.” For example, crosshatching evokes the lined tulip fields the region is famous for. And other countries were paid due respect, too: as singers took the stage, the Eurovision track’s palette changed to match the colors of their home country. When looking to maintain consistency across a broad range of touchpoints in a branding strategy, meticulosity is key.

EV21_Track_Mediamonks

But before getting that far, one has to be familiar with the brand’s identity. “This is the most research the team has ever done for a project,” said Singh. “Since redesigning was important for the brand, we watched all of Eurovision’s past editions to identify the things we could use and focus on.” On that note, Smolders explains: “The stage design was definitely a source of inspiration. We studied it and applied some elements, but went for a more simplified style, removing the unnecessary and stripping it down to the essence so that the design wouldn’t get lost as we translated it to different formats.”

Stoking Excitement Before the Big Day

Leading up to the show, our influencer experts got together with Eurovision’s Official Travel Partner, Booking.com, to stoke excitement all over social media. Through an integrated strategy covering influencer and organic content—both before and during the event—we inspired audiences to experience the music, language and cultures that Europe has to offer, right from the comfort of their own home.

Under the #FriendsAboveRivals hashtag, six famous creators like Vita Cleo Boers and Jamie Windust took their followers on a local trip around their hometowns—a one-night staycation in which they sparked curiosity around their cities. Additionally, all creators received a “party box” filled with foreign snacks and prompt cards to use in conversation with an influencer from a different country on Instagram Live. “This inspired some meaningful conversations around culture, which was a key part of the campaign,” says Renaud Berger, Influencer Project Manager. “Eurovision is such a multicultural event, and Booking.com really cares about diversity, so we made sure our team of creators reflected that.”

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During Eurovision, the focus was on enticing passionate followers with exclusive behind-the-scenes content from the venue. Interviews, sneak peeks into rehearsals, wardrobe tours and more were the main ingredients of this combination of live footage and post-produced content. “The mood on set was great,” says Berger. “Everyone was so proud of being there that even though COVID-19 safety protocols made it harder to produce content, our amazing production team, together with our Fan Reporter Mandy Woelkens, were able to create amazing social content for the client, live from the Eurovision scene!” 

As brands experience a demand for more complex, hybrid experiences, smart design systems and powerful social activations can help them show up for their audience with quality and speed—answering to today’s demands for agility, boosting accessibility and improving overall performance. This, of course, is especially true for brands that seek to speak to multiple cultures and build their relevance across geographical borders, cultivating brand love everywhere.

For its 2021 edition, we gave the world’s largest musical event a new, dynamic brand that reflects the wide-ranging cultural identities the contest showcases. Eurovision ‘21: Showing up Across Cultures With Smart Design How our team used smart design to give Eurovision a much-needed boost for its 2021 edition.
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