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Managing Mental Health: Senior Female Leaders Share Their Wisdom

Managing Mental Health: Senior Female Leaders Share Their Wisdom

6 min read
Profile picture for user Jess Clifton

Written by
Jess Clifton
Head of Brand and Marketing Advisory

Mental health awareness with female leader headshots around the title

With no shortage of talent around the world, largely working from home, Media.Monks offers employees a variety of ERGs and opportunities to learn, connect with each other in meaningful ways, and support our teams—but there’s always more we can do. So a few months ago, Media.Monks Co-Founder Lanya Zambrano, Senior Director of Global DEI & Culture Kamron Hack and I came together to discuss how we could bring women together in a different format—no makeup, hairbrushing or workwear required. With the ambition to support employees around the world, Women Connect was unveiled.

Women Connect, a bi-weekly series of mentor discussions hosted on Clubhouse and open to the public, is focused squarely on bringing female leaders together to share stories, learnings, inspiration and advice. Sessions have covered topics ranging from extending DE&I beyond HR and handling difficult conversations to navigating your career as a new parent—and so much more. Our intention is to provide women—both Media.Monks employees and the broader community of women across the globe—the opportunity to connect, convene and converse about topics that are top of mind.

In honor of normalizing the conversation around mental health as we approach World Mental Health Day, our global network of amazing, accomplished Media.Monks and S4Capital female leaders have come together to listen and learn from each other in a series of transparent and completely candid conversations about how to combat burnout and recognize when it’s time for a break. The result? Healing. Acceptance. Acknowledgement that feelings are okay. 

Here are a few highlights from those sessions.

Burnout Is Real

It’s difficult to imagine, but there was a time when we could leave our home or office and truly check out—to have lunch with a friend, attend the kiddo’s soccer match or just enjoy a few minutes of daydreaming during a commute home from the office. Today we work remotely from the kitchen counter, return emails from the grocery store, Slack to our heart’s content from literally anywhere, and participate in (or even run) conference calls from our cars. We can be reached, distracted or entertained at any time—and everywhere—with a difficult-to-ignore tweet, whistle or bell that affords us freedom to move about our lives while keeping everything closely within reach, literally at our fingertips.

But this “freedom” comes with a price—a blurring of the lines between time on and time off—and many of us are finding there’s barely time to catch our breath in the tsunami of it all. Translation: burnout. In fact, a report issued by website job listing service Indeed found that employees of all ages and types are experiencing the impact of stress, fatigue, and mental health challenges. More than half (52%) of the Indeed survey respondents felt burned out, and more than two-thirds (67%) believed the feeling worsened over the course of the pandemic. Meanwhile nearly three million women have left the U.S. workforce because of the pandemic, many of them quitting from a lack of child care options. So where to go from here?

Stop Living Like You're on Fire

Professor, researcher and author Brené Brown has famously said that a priest once told her, “If you don't want to burn out, stop living like you're on fire.” Truer words have never been spoken—the problem is, it can be difficult to get there. Many attribute today’s level of burnout to the new set of challenges brought on by work-from-home isolation and compounded by the need to connect digitally. But perhaps the pandemic merely accelerated where we’ve been heading for some time: a stressed out, always on, 24/7 culture. Here are some tips from our female leaders that can help in avoiding burnout.

  • Be realistic about deadlines. Think through and understand how much time and effort something will take. And then raise your hand when you (or a team member) need help.
  • Lean into your team. Sometimes we feel the need to join all of the meetings we’re invited to or be copied on every email, but it’s important to learn to rely on the rest of the organization/team and allow them to step up in areas they can.
  • Calendar breathing room. Block time off your calendar to catch up or simply take a breather. One strategy is to tag an extra five to fifteen minutes onto the end of each meeting as a buffer for meeting follow up (e.g. calendar items, map out to do’s, send out emails or just prepare for your next meeting). And, as a manager, if you feel someone on your team is burning out—telltale signs are slow response times, being late to meetings, or camera off during virtual meetings—block an hour or two on their calendar for a surprise break. 
  • Ruthlessly prioritize. Do you absolutely need to be on that call? Can someone else on your team handle it? Enough said. 
  • When taking time off, delegate authority. The only thing worse than not taking time off, is recovering from time off. Anticipating the dreaded pile up of work can not only erode your ability to relax, oftentimes it means you have to work double time when you return. Instead, have someone (or a team of people) cover for you who can make decisions and handle at least part of your workload while you’re gone so things can continue smoothly in your absence and through your return.
  • Operate assuming that everyone is experiencing some level of burnout. Sometimes we feel ambivalent, sometimes we feel great and inspired. It can vary day by day. If you manage a team, create space for everyone (including yourself!) to consider how they feel and what they can handle. 

Implement Micro-Moments of Renewal

Being busy is often worn as a badge of honor that we’re working or living at our fullest potential. There can be a (misguided) sense of accomplishment at being able to manage more and more—cluttered calendars and inboxes leading to endless scrolling are symptoms of taking on too much. And while taking time off is good to do when you can, you can’t expect to take a week off and recoup everything that’s been drained from you over time. The solution? Weave micro-moments of renewal into your daily routine. Here are some suggestions on how.

  • Make time for morning self reflection. Taking 15 minutes to get centered, clear your head and prioritize for the day can make a huge difference in how things go. 
  • Schedule ritual breaks. Take time and space to get up from nonstop meetings: make a cup of tea, walk to the window for a look outside, take in a breath of fresh air from the porch. In this way, moments of pause become more ritualistic and force of habit. 
  • Force your brain to disconnect. Go for a walk and listen to something that will preoccupy your mind, if just for a few minutes—a podcast or audiobook—to disengage.
  • Just breathe. It’s amazing what a few deep breaths can do for your body and mind.There are a number of apps available that will remind you to focus on breathing throughout the day.
  • Take “you” time when you need it. There are some days when life overflows into your work headspace and you may just need an unplanned break. If you’re a manager, normalize taking time off by letting your team know it’s okay to call out sad or stressed when needed. 

If Nothing Else, Practice the Art of Subtraction

Leonardo da Vinci said, “A poet knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.” We rarely get praised for less, but what if that could be reframed around an appreciation of what less reveals? Ideas, more of ourselves, desires, connections? Take a moment to think about one meaningful outcome you could hope for if you practiced the art of subtraction… and then close your eyes and breathe. 

In the end, the key is to begin. Try one thing to implement this week. Make it a habit. I think you’ll be surprised to find that some of the smallest adjustments can have the most significant impact. 

 

Special thanks to the incredible women who joined us to contribute to this wealth of knowledge on mental health:

  • Lanya Zambrano, Co-Founder of Media.Monks
  • Amy Finn, VP, Brand and Creative Strategy
  • Jordan Cuddy, Partner, Chief Client Officer
  • Val Nguyen, Chief Strategy Officer  
  • Catherine Henry, SVP Growth
  • Deborah Heslip, EVP Account
  • Linda O'Connor, VP, Group Account Director
  • Farana Albert, Senior HR Business Partner
  • Luciana Vaz Haguiara, Executive Creative Director
  • Maridette De Guzman, Managing Director, San Francisco
  • Matty Candelario, SVP Group Account Director
  • Sasha Schmitz, Managing Director, EMEA

 

Each month our Media.Monks and S4Capital senior women lead conversations in Clubhouse across a variety of learning topics in sessions that are open to the public. Get on Clubhouse and join us for some real talk you can't find anywhere else!

See you soon!

Through a series of conversations around mental health, senior female leaders share their tips on combating burnout and finding moments of renewal. Through a series of conversations around mental health, senior female leaders share their tips on combating burnout and finding moments of renewal. workplace wellness health

Why We Gave a Machine a Human Disease

Why We Gave a Machine a Human Disease

5 min read
Profile picture for user Labs.Monks

Written by
Labs.Monks

Why We Gave a Machine a Human Disease

“Innovation begins with strong creative ideas, then supporting those ideas with a careful balance between tech and craft,” says Geert Eichhorn, Innovation Director at MediaMonks. Having a great creative idea is one thing—and essential for differentiating oneself—but supporting it with the best possible execution is another matter.

However you choose to engage with consumers on an emotional or empathetic level, executing that narrative requires every aspect of the project to serve the story as best as possible. “It takes someone that can marry these three in service of telling the best story and that is an inherently creative process,” says Eichhorn.

Many brands like to leverage cutting-edge technology to make a splash while making a point. But when the technology fails to adequately support the idea, they end up missing the mark. MediaMonks Creative Technologist Samuel Snider-Held has discussed in the past how brands have used flashy, experimental interfaces like AR and VR to these ends, only to fail in the process.

But when provided with a task that might seem impossible, like translating the inherently intangible struggles of another’s disease into symbolic objects that give those experiences shape and weight, we knew we’d have to do something that’s never been done before: affect a machine with a human disease. Through a process that mixes innovative fabrication with fine art, a unique 3D printing approach wasn’t the star here; instead, we sought to highlight real-life stories through objects that couldn’t have existed through any other means.

Affecting the Machine

Made in collaboration between MediaMonks and Charité – Universitätsmedizin Berlin, one of the largest university hospitals in Europe, Printed by Parkinson’s is a unique art project that aims to raise awareness of Parkinson’s disease as well as funds to research a cure. It includes a series of six objects constructed by a machine affected by the disease.

You might wonder how that’s possible. After recording kinetic and neurological data from real-life patients living with the disease through EEG systems and accelerometers, we used it to influence the movement of a 3D printer as it constructed an object that for each patient had become unusable, demonstrating how the disease has impacted their everyday lives. One patient named Heinz enjoyed crafting handmade goods before acquiring the disease, for example. For him, the printer constructed a nutcracker—based on the ones Heinz used to make—whose distorted shape, informed by Heinz’s movement data, symbolizes its lack of usability.

Through documenting the stories behind the objects—and the lives of those who used them—the campaign seeks to dispel stereotypes about the disease. “Parkinson’s doesn’t manifest with only a tremor,” says Eichhorn. “There’s a lot of different ways it can affect someone, like muscle stiffness.” Eichhorn noted how the patients depicted in the campaign presently aren’t afflicted with the well-known tremor thanks to a treatment called deep brain stimulation.

190722_PARKINSON_SYNC.00_01_31_10.Still004

Each patient featured in the project chose an everyday object that symbolizes how Parkinson's disease has affected them.

In this respect, the stories behind each object provides an opportunity for patients to explain symptoms and experiences that aren’t always visible—but executed in a way that viewers can’t turn away from. The objects themselves are arresting in their erratic, distorted shapes, beautifully rendering each subject’s story in a tangible way. “For some, these objects were a diary, or a means of having a legacy—a physical thing that tells your story and is documented for future generations,” said Eichhorn.

Roan Laenen, a Jr. Creative at MediaMonks who worked intimately on the project, echoes the sentiment: “The patients could share their own personal stories, which meant a lot to them and their families,” he said. The two noted how one patient’s grandchildren were present at the gallery opening where the objects were displayed. Perhaps too young to understand Parkinson’s disease when explained through words alone, they could clearly understand the message conveyed by each sculpture. “They tell such a powerful story,” says Eichhorn. “You don’t have to explain anything—you see immediately that something is off. In just a glance, it all clicks.”

Celebrating Imperfection without Sacrificing Quality

Finding the best technique to print the objects was no simple matter; there’s many techniques for 3D printing, not just one. Finding the right technique to construct each artwork was essential for doing the patients’ stories justice. “Our goal was to really justify how good the idea was—to print them in a way where it feels like an art-object,” says Eichhorn. “It needed to feel like a premium item, whereas standard 3D printing often looks and feels cheap.”

Experience the unique collection of objects and stories yourself.

The team collaborated with 3D printing artist Joris van Tubergen, also known as RooieJoris, whose techniques in 3D printing are used in several international galleries and museums. In their experimentations with different printing methods, the team settled on one called fuse deposition modeling, one of the most common 3D printing techniques, in which the printer builds an object layer by layer.

While other techniques—like extracting the object from a liquid—could heighten visual or textural quality, using them would weaken the narrative potential of each object. “It was still important that we have those print lines, since that’s part of the story,” said Eichhorn, explaining how powerful it is to see how the Parkinson’s-affected printing arm built each object layer by layer. In this case, the imperfections inherent in the technique—a rougher and more jagged surface—helped to bring the story above each sculpture’s surface. “The lines of the object and the data used to build it shine through in a nice way, contained in a premium object,” says Eichhorn.

Monk Thoughts Our goal was to really justify how good the idea was.
Portrait of Geert Eichhorn

In addition to printing technique, proper choice in material was essential to the quality. Originally, the team considered replicating each object so its 3D-printed version would have the same material as the original that inspired it. Thinking that it would be better to keep the series uniform, the team settled on bronze filament—a material that isn’t just good to look at, but nice to hold. “It presented a nice effect in that it looks and feels a bit old, tying it a bit to more historic sculptural pieces,” says Laenen. “Yet it’s made with a very modern technology and innovative technique.”

Telling the Story Creatively with Data

Translating patients’ neurological data into a machine-led printing technique isn’t a cut-and-dry task, despite its technical nature. “There’s a creative process there, too,” says Eichhorn. The patients’ movement data came in the form of line graphs, whose mountains and valleys determined whether the printing arm would be offset in one direction to another. This technique enabled each object’s distinct wavy shape. “We had to consider things like: how does this data look? What does it do to the object? How printable is it?” says Eichhorn.

190722_PARKINSON_SYNC.00_02_01_06.Still008

Laenen experimented with devising how to best apply the data graphs for each sculpture. A long, slender kayak paddle, for example, has a subtler distortion that compliments its shape well. The boxy chainsaw, meanwhile, takes a much more jagged look to make its distortion immediately clear to viewers. “Based on the principles of printability, and how the data impacts the object’s construction, we chose what we thought told the story in the strongest, most visually clear way,” says Laenen.

The strength of the project lies in how different elements and people came together to tell an emotionally resonant story that clearly conveys patients’ everyday lived experiences. This included not only the fabrication of the artworks on display, but also supporting elements like video, photography, animation and even the website’s typeface.

“It was interesting to see how many people were involved in this process,” says Laenen. “I think with something like this, in which you instantly understand and feel passionate about it, you see the power of a strong, emotional idea executed to perfection.” Technology best serves these ideas when it becomes unobtrusive, if not unnoticeable. Eichhorn says only half-jokingly: “It should win the Oscar for best supporting role, not starring, so to speak.”

A strong creative idea is powerful—if executed well. One aspect of this is pinpointing the best technology to serve your story. Why We Gave a Machine a Human Disease We brought together innovation and artistry to help patients share their stories.
3D printing health awareness campaign awareness marketing mediamonks innovation parkinson’s disease printed by parkinson’s creative execution creative idea

Pave the Path to More Personalized Learning and Lessons with Edtech

Pave the Path to More Personalized Learning and Lessons with Edtech

5 min read
Profile picture for user mediamonks

Written by
Monks

Pave the Path to More Personalized Learning and Lessons with Edtech

In many places around the world, learning disabilities and impairments often go undiagnosed due to a lack of resources and access to facilities that test for them. But when missed, learning disabilities or color blindness can oftentimes discourage children from participating and excelling in class–sometimes eroding self-confidence in the process, which in turn can lead to far-reaching difficulties later in life.

But technology can help bridge the divide in communities where traditional testing isn’t scalable or accessible to students—so when children’s multivitamin brand Pharmaton Kiddi wanted to impact kids’ lives through technology, MediaMonks’ innovation team sharpened their pencils and put their digital skills to the test. The result is an assessment designed to determine whether students may have one of the learning impairments mentioned above—all while they’re having fun by playing their way through an engaging, interactive digital picture book.

Called Kiddi World, the app takes users aged 9-12 on a journey through the charming World of Words, which is populated with living school supplies and rendered in a charming, painterly aesthetic. Our hero is a sharp, courageous pencil named Lapi in pursuit of Gomba, an irritable eraser whose rampage results in the erasure of parts of the world and words becoming jumbled together. Through a series of visual and language-based activities, kids must erase the prickly eraser’s influence on the world and set things right. The app shows what edtech can achieve through a hands-on approach that brings together data, UX expertise and best-in-class creative storytelling.

01KiddiWorld

Gomba, a rubber eraser and the villain of the story, rubs Lapi the wrong way.

Reducing Testing Anxiety with Under-the-Hood Innovation

“Kiddi World fills an empty space where you can pre-diagnose the child,” says Geert Eichhorn, Innovation Director at MediaMonks. He cautions that it isn’t meant to replace a medical professional’s diagnosis of any impairment. “It functions as an indicator based on professional tests,” he says, prompting parents’ or teachers’ attention if a child is likely to have an impairment.

Through AI, the test can measure students’ legibility with precise accuracy—for example, how much a student’s writing extends outside the bounds of a line. “It’s a matter of determining a percentage of error that allows us to apply some simple rules,” says Luis Guajardo, Creative Technologist at MediaMonks, “to tell teachers to look further into it and check in with the child.”

And that’s a good point; while children can play through the test by themselves (guided by text and voiceover instructions that lead them through timed exercises), the app doesn’t signal a reduction in the teacher’s role. Instead, it gives teachers a tool they can use to help them understand how individual students process information differently. They can apply this knowledge to how they educate their students—like making a customized lesson plan or supplementary programs—to aid in these students’ learning.

With so much happening under the hood, children are free to enjoy the assessment without feeling the pressure and anxiety that comes with being tested. Instead, the experience is designed and built to emphasize a child’s unique journey exploring the world with Lapi.

Monk Thoughts Kiddi World fills an empty space where you can pre-diagnose the child.
Portrait of Geert Eichhorn

One of the more interesting ways the app achieves this is through handwriting recognition, which aids in identifying dysgraphia automatically as students write. Many touch devices, like Apple’s iPad, natively offer handwriting recognition to translate users’ handwriting into print text. This feature is great for extracting meaning from handwriting, like if a user is jotting down notes. To detect atypical writing behavior from typical ones, MediaMonks took handwriting recognition a step further.

“We used an external tool that could measure stroke speed and density, helping us measure if a line was made fast or slow,” says Eichhorn. These variables are key for making a precise assessment for whether a student might have dysgraphia. “We employed a set of rules that identify aspects of dysgraphia that are particularly notorious and can be examined by the app,” says Guajardo.

In addition to native handwriting recognition, the team also had to disable spell check native to iOS apps. If a student’s spelling mistakes are corrected as they go, it would impact their score—an obvious, but easy to overlook, barrier to accuracy. “Instead, we use an API that determines if what a student has written is a real word, or close to a real word,” says Eichhorn.

Building Immersion Through Design

The tech under the hood is remarkable, but the designs on the surface of the experience are what bring Kiddi World to life. For every action, students write or draw something on the screen, adding to the sense of engagement as they make their mark—literally—on the story’s world. This is why the user’s avatar is a pencil: Lapi reflects the everyday tools that students use in class.

Monk Thoughts The app can measure stroke speed and density, helping us measure if a line was made fast or slow to aid in making a result.
Portrait of Geert Eichhorn

Narrative is ingrained into each of the challenges that kids must overcome in their journey through the World of Words. First, they’re tested on color blindness: Gomba has erased a path through the land, so readers have to draw it back by tracing a line that cuts through a pattern commonly used in tests to determine the type and intensity of color blindness that one might have. Users complete this challenge by drawing a series of segments of the path, which then come together like comic panels to create a full scene.

If a student is color blind and therefore can’t see one or more paths, they can simply skip that segment. This way, students aren’t penalized for something they can’t control, which is critical to how the assessment is designed and progresses. No matter how students respond or interact in any of the exercises, results aren’t telegraphed to them nor do they affect the narrative. Instead, results are saved in a report that’s delivered to the teacher upon each test’s completion.

Eichhorn notes that the narrative is constructed in a way that gives students a real sense of progress. “In the first chapter, students are working with Lapi to respond to what Gomba has already done,” he says. “In the middle, they’re about the same level as him, and in Chapter 3, they’re ahead of him and trying to thwart his plans.”

04KiddiWorld

The onboarding process gets the test off to an exciting start, inviting kids to color in Lapi however they like.

The flow (and lack of scoring interrupting the narrative) ensures students feel confident and empowered regardless of difficulties they face in the assessments—of which there are a variety. “A lot of testing is required for accuracy,” says Eichhorn. “We found that we needed maybe six times as much information than we originally imagined to come to a reliable and accurate result.”

Still, the team was able to deliver the necessary assortment of tests seamlessly integrated into an engaging narrative—a good test for partners who understand both tech, user experience and visual design. From responding to a direct regional need and offering a familiar and engaging narrative experience, Kiddi World shows that innovation doesn’t have to come at the cost of usability or accessibility. In fact, it can help us facilitate better accessibility to users who need it.

Tools like this can have a profound impact on education—not just by aiding students who might have one of the tested learning disabilities or color blindness, but by initiating more personalized educational plans. By providing measured feedback on how students process information, edtech like Kiddi World enable closer, one-to-one connections between students and teachers, helping them identify the best individualized approach to enhance a student’s learning.

Aiming to make testing for learning disabilities scalable for schools and stress-free for students, MediaMonks built a story-driven assessment employing technical innovation and best-in-class digital design. Pave the Path to More Personalized Learning and Lessons with Edtech We put ourselves to the test in finding a new way to pre-diagnose learning disabilities, paving the path to more personalized educational experiences.
Innovation UX design UI design digital narrative digital stories edtech education health pharmaceutical iPad children kids students

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