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Center of Excellence • A Dedicated Team Designed for Morningstar’s Every Need

  • Client

    Morningstar

  • Solutions

    Technology ServicesTechnology ConsultingDigital Product DeliveryFull Stack TeamsEmbedded Talent

Results

  • Grown to include 150+ skilled team members
  • Readiness for high levels of confidentiality
  • Secure and ISO certified
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Building a strong, vested partnership.

Over the past six years, we've established, run, and matured the Center of Excellence, Morningstar’s product design and development center out of Latin America. Since the inception of our partnership, built on ownership and true collaboration, the team has grown to include 150+ skilled tech services experts who continue to serve the operational structure for Morningstar’s product, feature development and maintenance strategies. Discover below how the Center of Excellence came to be below, as well as some of the specific ways it has supported the financial services firm.

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A home away from home, built in a secure global facility.

When Morningstar needed assurances about data security and high levels of confidentiality in our work together, we redesigned an entire floor in our Bogotá office building to showcase our capacity to take on sensitive projects without sacrificing seamless collaboration. The Center of Excellence houses diverse skills ranging from product design, engineering, business analysis and more, and is designed to feel and function like an extension of Morningstar itself. In fact, the Center offers familiarity for those traveling to Colombia from any of Morningstar’s offices around the world, and we wrapped 2022 with a visit from the brand’s senior executives to experience the excellence together.

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Unifying client investment data for financial advisors.

Want a peek into what goes on inside our Center of Excellence? When Morningstar’s financial advisors lacked a sophisticated tool to unify the disparate but crucial data sources they rely on—such as investment managers, custodians, and back-end processes most advisors aren’t even aware exist—our tech pros got to work. We solved the need by creating Managed Portfolios, a complex web app with a simple UX that compiles raw financial data and all client inputs into an accessible experience, empowering advisors to make timely financial decisions their clients depend upon.

In partnership with

  • Morningstar
Client Words There are many things that set Monks apart from their competitors. For Morningstar, it's their culture and understanding of our business. They always rise to the challenge, they’re always committed.
Profile photo of James Rhodes. Chief Technology Office Morningstar

James Rhodes

Chief Technology Officer, Morningstar

Modernizing retirement plan management.

Faced with Morningstar’s need to upgrade their retirement plan management experience, we structured and staffed a retained product team to develop and launch Morningstar Plan Advantage (MPA). The platform enables employees to compare, manage and maintain their retirement plans. MPA remains one of Morningstar’s most ambitious retail products ever, in use by major financial services players like UBS and Raymond James.

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We’re always ready for what’s next.

Our deep experience with Morningstar applied knowledge of digital technology makes us a key partner in helping the brand achieve its ever-evolving goals. Through long-term collaboration and proximity to the brand through the Center of Excellence, we continue to remain deeply involved throughout the lifecycles of Morningstar’s products, spinning up new or complementary squads designed to meet each project’s goals and challenges.

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How CEMEX Gave its Marketing Team a Makeover With Monks+

How CEMEX Gave its Marketing Team a Makeover With Monks+

4 min read
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Written by
Monks

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Not long ago, the multinational building materials company CEMEX embarked on a journey to evolve its traditional foundations into a digitally-driven business. It was a bold move within an industry that seldom comes to mind when we think about digital transformation, but a venture crowned with success by the hands of an in-house content production team.

At its core, the decision to evolve their marketing team and bring content production in-house stemmed from the fact that in today’s highly competitive market, brands need to attract their target audience with high-quality content that responds to their needs in real-time. This means balancing speed, quality and value without sacrificing any. To that end, CEMEX found agency partners were very valuable, but an in-house approach could better position them for the years to come by providing the necessary agility.

Naturally, our Monks+ category team—which specializes in amplifying our client’s capabilities through flexible in-house, embedded or hybrid partnerships—was there to help. From enlightening senior management on the importance of smart content production—the delivery of high-performing content based on consumers’ needs—to collaborating with recruitment to cast the right talent, we brought CEMEX’s ambitions to life in a matter of months, we set them up for success in today’s always-on marketing environment.

Setting up a Custom-Fit Team

For a massive organization with clients all over the world, balancing speed and quality without breaking the bank is no easy feat. And although this is one of today’s biggest challenges for digital brands, traditional companies are by no means exempt. “It was a bold choice for us to undertake this digital transformation journey,” says Guillermo Vivanco, Head of Marketing at CEMEX Mexico. “But we knew that managing our content production in-house could be more cost-effective and allow us to future-proof our team.”

a graphic for CEMEX's Experts campaign

For the “Xperts” campaign, CEMEX’s in-house content production team was the key to high-quality assets with speed to market.

In order to get there, CEMEX needed a model that was truly tailored to their needs and interests: building a fully-integrated team that blends into the brand’s existing infrastructure. In this case, a team composed of agency experts packed with a deep understanding of the brand’s challenges, goals and culture, partnered with CEMEX’s employees to revamp their website, produce integrated marketing campaigns and help Vivanco assemble CEMEX’s own content production team. One that could compete with any agency’s level of expertise, high-tech equipment and appetite for innovation.

For CEMEX, the end goal was to support at least 50% of their content production needs from within the company. And when building a tailored embedded partnership, the ultimate aim is to back the brand’s key objectives, which can vary significantly among different companies. As our Global Head of Embedded Production Louise Martens explains, “It’s key to align on how we will be measuring success from the very beginning. We may already know what a content production in-house studio should look like, but it’s important to ensure both parties are on the same page.”

It All Boils Down to Partnership

One of the greatest aspects of having a model that fully immerses team members in their clients’ business and culture is that it sparks profound engagement. When done right, it can run deep. “With CEMEX, we managed to set up a working relationship that was fun, encouraging and very rewarding,” says Martens. “In a way, we created a new culture, which was fascinating to see.”

Having a joint culture drives a deep sense of personal stake in the brand’s success, but it also leads to full transparency and higher accountability. Add to that the flexibility in scale and skill sets available on-demand, and it’s no wonder many opt for this model. 

But just like an embedded team fully immerses into the client’s business to amplify the team’s power, it’s important for brands to have an integrated mindset too. That is, desiloed processes that allow different departments to seamlessly work together.

Monk Thoughts As head of marketing, I want my team to be an extension of the sales and customer experience. At the end of the day, our goal is to strengthen the relationship with our consumers by giving them the best possible experience at the right time. One of the ways we can achieve that is by serving native content that’s fit-for-format, agile, and mindfully curated.
Guillermo Vivanco headshot

Building Businesses for the New Era—Brick by Brick

Of course, building a team from scratch didn’t come without its obstacles. But while long timelines or the ability to retain creative talent are some of the most common concerns, Vivanco explains that the biggest challenge is to pass on the sense of urgency internally. “It’s not always easy to help everyone see why these efforts are relevant,” he says. “How in-house production can make any business thrive and why we need to leverage the latest technology  to do so.”

About steeping senior management in the importance of creative work, Martens agrees but adds, “It is true that, as a marketing services company, we have a different view of the value of content and how to think about advertising. But in most cases, companies within the more traditional industries are the ones we innovate the most with, because they are open to being taught, as their expertise lies somewhere else.”

As daunting as the process may seem, it’s the embedded team’s responsibility to coach everyone through it and to offer support every step of the way. At least until the brand has reached their final goal, which could take as many forms as there are companies in the world. For CEMEX, this is just the start of an ongoing journey of digital transformation. “Now that we have the bandwidth to support most of our content production needs in-house , the next step is to build a robust data team that can facilitate  the ownership of  our first-party data and allow us to iterate in an intelligent way,” concludes Vivanco.

In marketing, change is the only constant, which makes it increasingly difficult for a brand to stay on top of the game. Yet with access to valuable resources and the right model in place, building a trusting relationship with your consumers should be a smooth process. One where cost-effectiveness, speed-to-market and a consistent narrative are not opposites, but bridged by an embedded model that’s rooted in collaboration, transparency and teamwork.

CEMEX’s Head of Marketing explains how Monks+ took their content production to the next level with an in-house approach. CEMEX’s Head of Marketing explains how Monks+ took their content production to the next level with an in-house approach. in-house agency in-house marketing content marketing embedded services
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Sprint Media Buying • Moving Ops In-House for a Data-First Approach to Business

  • Client

    Sprint

  • Solutions

    MediaTransformation & In-HousingTechnology Training & CoachingMedia Strategy & PlanningProgrammatic

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Results

  • Increased conversions by 99% and cut digital acquisition costs in half within the first year.
  • Saved $6 million in costs annually.
  • With savings reinvested into working media, 
drove a significant increase in sales through 
Sprint digital channels.

Revamping operations for a move in-house.

Before it merged with T-Mobile US in 2020, Sprint was the fourth-largest network operator in the United States, providing wireless services to over 50 million customers. While, like its competitors, most of Sprint’s sales were transacted either over the phone or in-store, company leadership knew that more and more customers would be interacting with the brand online—and expecting more from those interactions. To enhance the company’s ability to respond to the market in real time and curb rising advertising and customer acquisition costs, Sprint sought to revamp its digital marketing operations and gradually move media planning and buying in-house.

The Sprint team was confident that being closer to their marketing data and execution would help them win in an extremely competitive telecom space, but there were few examples of other companies having made such a change. Given our deep Google ecosystem knowledge and flexible service model, we were selected to partner with Sprint in facilitating the transition.

After a very brief audit phase, we took over Sprint’s media management and embedded our teams within the Sprint and Boost Mobile digital marketing organization. We spent the first year laying the groundwork for an effective digital marketing team—rebuilding their campaign structure, reporting and best practices. We then spent the next 18 months assisting with recruiting and hiring efforts, and then trained in-house teams to self-sufficiency.

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Quite honestly, moving in-house has blown away our expectations in terms of how much year-over-year improvement we’ve been able to see, both from a top-line and a bottom-line perspective.
Read on Campaign

Pulling back the curtain.

Before Sprint was able to more effectively activate its enormous wealth of customer data, it was crucial to gain transparency into Sprint’s digital advertising technology fees, data fees and inventory costs. We worked directly with Sprint’s external vendors to identify opportunities to decrease tech and data fees and eliminate waste from audience oversaturation. These efficiencies allowed Sprint to reduce overall ad spend while continuing to increase working media.

With transparent service models and media spend in place, Sprint was ready to run with its wealth of marketing data. We oversaw the consolidation of disparate data sources into in-house data lakes, allowing for significantly more granular segmentation and targeted programmatic campaigns. Sprint’s newfound laser focus on precise and meaningful audience segmentation helped the brand realize increased efficiencies in its programmatic media spend and stronger campaign performance.

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Taking the reins.

In the early stages of the project, Monks was on-site twice a month—and more frequently as the in-housing phase approached—to facilitate clear lines of communication with Sprint’s project stakeholders and familiarity with the personalities and working styles of auxiliary team members across web analytics, design and website development. We worked hand-in-hand with the team to manage the transition from their external agency and to refine their digital program. We helped identify new KPIs and measurement models, found ways to reduce waste, and created an audience framework that attracted higher-quality traffic. We also developed a multi-touch attribution model for better insights and built a system for real-time reporting.

After proving the early results of bringing digital media in-house, we helped Sprint with the next phase of the journey—assisting in the design of their team structure, creating candidate profiles to identify the right talent to handle digital media planning and buying. In-person training—literally with hands on the keyboard together as key capabilities were turned over—ensured a smooth transition from Monks to Sprint team members.

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In partnership with

  • Sprint
Client Words Monks' deep programmatic expertise and advisory capabilities made them an easy choice. They’ve helped us gain the control, insights and flexibility to be able to better meet the needs of our customers and our business as a whole.
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Rob Roy

Chief Digital Officer, Sprint

Impact

Inspiring a generation of business leaders.

Beyond the benefits Sprint experienced over the course of the relationship, in 2020, we had the privilege of working with the Sprint digital team and Harvard Business School to create a case study on Sprint’s digital transformation success. We are humbled that our work is included in the Harvard curriculum for future business leaders.

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Bayer Consumer Health • Moving Digital Media Ops In-House For Greater Control

  • Client

    Bayer

  • Solutions

    MediaMedia AnalyticsTransformation & In-HousingMedia Strategy & PlanningDataMeasurement

Results

  • $10 million in cost savings within 
the first six weeks.
  • Increased working media, targeted impressions, category reach and, 
ultimately, ROI.
  • 35% ongoing efficiency improvement in media cost.

Taking the wheel.

Bayer’s Consumer Health Division brings consumers some of the world’s best-known and most trusted over-the-counter medications, nutritional supplements and other self-care products. In 2018, Bayer Consumer Health US sought to make its digital advertising more responsive, effective and cost-efficient. So the company embarked on a plan to bring digital ad operations in-house. 

The goal of transitioning to an in-house shop was to improve performance and transparency while reducing fees, improving speed to market and developing data insights for smarter decision-making. They also wanted to broaden and deepen digital expertise across their organization. To execute on this vision, Bayer partnered with Monks to support the transition and help build out the in-house team and systems.

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Driving efficiency at scale.

Our team worked with Bayer to develop a two-phased approach to digital media self-sufficiency. In phase one, we took interim control of campaigns and technologies across two dozen brands while we helped Bayer establish frameworks and processes for digital ad buying that would drive efficiency at scale.

A few pictures of doctors working in a hospital

As a first step, we helped Bayer gain access to underlying campaign data and identify opportunities to reduce or eliminate fees from digital media buys. Bayer brand expertise, coupled with access to data, immediately unlocked opportunities for the team to quickly gather insights and make them actionable. Data fueled the creation of a highly complex but unified taxonomy to assist with analysis and provide a consistent data feedback loop. We integrated cleaner data into dashboards, giving the Bayer team fast and easy ways to interact with data and uncover insights. With ownership of media costs, weekly sales, profit data and competitive reports, the Bayer team was empowered to make optimization decisions that would have the most meaningful impact.

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Press As we start to onboard all of our data and put things into our system, there will be the question of the bandwidth of the team, which is why it’s so important to have a group like Monks support the business.
Read on Digiday

Impact

The road to self-sufficiency.

To build a self-sufficient team and ensure a smooth transition, we worked with Bayer to create and establish job descriptions, communication flow and performance and workflow standards. We implemented a staggered transition plan, with a period of overlapping support, so Bayer could hire and train the necessary talent to take over day-to-day ownership of media, search, social, programmatic, analytics and strategy—all achieved two months ahead of schedule.

Given the success of the Consumer Health engagement and the strength of our partnership, Bayer sought Monks’ advice and support on digital transformations for the Pharma and Crop Science divisions.

Results

  • 1x AdExchanger Award

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Juggling Local Relevancy and Consistency with an Integrated Production Partner

Juggling Local Relevancy and Consistency with an Integrated Production Partner

4 min read
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Written by
Monks

Localization is a key challenge for any brand targeting several geographic markets, whether they be multinational or domestic. The way you’ll talk to a New Yorker about pizza, after all, might resonate differently with an audience in Italy. This gets at the heart of what good localization really is: it’s not just a matter of translation, but of paying special care to include the smaller details and nuances that appeal to a specific market.

Pulling off this level of transcreation can be tough due to the sheer volume of assets needed per market, the knowledge required about what markets respond to, and complex processes that hamper brands’ abilities to push this content out efficiently. For organizations struggling with any of these challenges, an integrated production partnership can help optimize transcreation workflows and implement local to infuse campaigns with a high level of local relevance around the globe.

0_Need-for-relevancy_0202_Globe

An integrated production partnership is a team custom-built for your brand and its specific needs. Rather than brief an agency on a project, an integrated partnership focuses on the long-term and can scale up or down according to your need, whether it be through growth in consistent, daily responsibilities or sudden one-off projects. Working partially in-house, an integrated team provides access to a varied talent base across the globe, making the model a practical solution for brands seeking to provide local relevancy to always-on content.

Streamline Production for Growth

Inefficient transcreation isn’t just a matter of audience reach; it can impede growth as well. For example, one of our integrated partners is a digital brand that’s experienced very rapid growth through the acquisition of local businesses. With every new acquisition and market came a new need for assets, burying their in-house studio with an ever-increasing workload. An integrated partnership enabled the brand to offload lower complexity tasks and speed up the production process to match the rate of growth.

0_Need-for-relevancy_0203_Robots

For some brands, a social media presence or their chosen industry might require an ever-quickening pace of asset production. This challenge rises exponentially for those catering to different local markets. An entertainment brand, for example, must react to current events across markets with speed, understanding how a given story’s relevance might differ among those markets. Because integrated partnerships thrive on long-term relationships and provide organizations with teams that are dedicated to their brands, they can streamline the production process by enabling daily deliverables rather than use a project-oriented approach. When brands feel increased pressure to develop always-on content ecosystems targeting different markets and cultures, an integrated partnership with access to a global talent base is ideal for offering the right message at the right time.

Improve Consistency Across Markets with New Creative Frameworks

Offloading tasks is simple enough, though the true potential of an integrated partnership is to optimize workflows across levels of the production process. A common challenge for large, global organizations is that they juggle several vendors per market, which can complicate the production process or threaten quality and consistency.

Through the guidance or talent resources provided by an integrated partnership, brands can provide local markets with autonomy to tailor messaging without having to worry about inconsistent style or messaging. While it might seem as though such a partnership is inviting yet another outside vendor into the process, this model is developed for the long term around a sense of shared responsibility. Custom-built and engrained within your organization’s culture, integrated partnerships have deep knowledge of a brand and can therefore serve as a safeguard.

Let’s consider another partner as an example. Its US team controlled asset production in other markets including Asia, which resulted in messaging that wasn’t necessarily relevant to them. This prompted local markets to work with their own vendors to develop assets with more cultural relevance. While they succeeded in that effort, the new materials lacked consistency. As the adage says, “too many cooks spoil the broth.” In this case, inviting several voices and vendors in the mix resulted in an inconsistent brand experience.

0_Need-for-relevancy_0204_Cooks

Our solution was to find a way to give room for freedom and autonomy to local markets while still allowing for a centralized work stream. At MediaMonks, we’re well-experienced in producing assets at scale through a unique creative framework that allows for several variations with little rework or added cost. We adapted this process for our partner by producing a series of master templates which would ensure a consistent visual style, while also being easy for local markets to adapt. This approach maintained flexibility while also quickening the time to market. “What sets this process apart is that transcreation is kept at front-of-mind and engrained into the process rather than being treated as an afterthought,” says Louise Martens, Executive Producer at MediaMonks LA.

A Talent Studio That Knows Your Brand—And Your Local Audience

Finally, our integrated partnerships provide brands with access to an always-on, global talent studio that can easily place a brand in any market. When a brand sees an opportunity in a new market, we can tap into a local talent pool with an awareness of what resonates there. “This flexibility in matching organizations to the larger MediaMonks network whenever needed is one of the key capabilities of integrated partnerships,” says Martens, “and is especially helpful for organizations that know no borders.”

Whether your organization is eyeing opportunities in new markets, is dealing with an unmanageable workload or simply needs to ensure a greater level of consistency across markets, an integrated partnership makes for a versatile, scalable model designed to fit those needs. Once in place, your team is equipped to adapt to new opportunities and challenges that can help your organization work faster and more efficiently, resulting in better ways to meet the needs of your audience no matter where they call home.

Learn more ways to achieve more from less.

Localization and transcreation are key challenge for any brand targeting several geographic markets. The integrated production partnership model is tailor-made for helping businesses optimize their localized assets at scale. Juggling Local Relevancy and Consistency with an Integrated Production Partner Our new partnership is tailor-made for optimizing scattered production workflows, helping brands ensure a consistent message across the globe.
localization transcreation assets at scale integrated production partnership embedded services embedded team in-house marketing in-house agency

Building a Committed, Flexible Integrated Production Partnership

Building a Committed, Flexible Integrated Production Partnership

4 min read
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Written by
Monks

To acclimatize to the fast-changing digital environment, many brands seek to think and work more like startups. No, brands aren’t rushing to install foosball tables in their conference rooms (though that does sound like fun); rather, they see a need to open themselves up to more agile, flexible ways of working to continually adapt to new needs and trends. An integrated production partnership—unique in providing a team dedicated to a brand, but which also provides access to the larger production toolset—delivers a great environment for brands to map out their transformation and reduce production pain points.

Brands have been flocking to in-house models in order to save on budget, achieve a faster time to market and to ensure their brands are faithfully represented by those who know them best. In a time when always-on content is required for maintaining relevancy and a direct connection to consumers, these needs are incredibly common. But finding the right model for taking capabilities in-house (or partially in-house) is essential for success, as we’ve seen with brands whose priorities have shifted after establishing their own studios, requiring them to reorient yet again.

The Start of an Intimate Relationship

We know that organizational needs are prone to change, and are often hard to pinpoint for that matter. That’s why integrated production partnerships provide the stability of working in-house, while offering the flexibility of an agency and production partnership that accommodates rapid growth or sudden needs. Because our teams share goals with our partners and are in for the long haul, we help brands optimize efficiencies and extract more value for less time and budget, lowering cost per asset.

Monk Thoughts No two models are the same, because no two brands are the same.

One key example of this is the always-on content studio, which provides partners with access to our global talent network when required. “What we’re seeing now in the market is that a lot of procurement teams are looking to consolidate vendors on a repetitive basis, not reinvent the wheel with frequent RFP’s,” says Louise Martens, Executive Producer at MediaMonks. “The idea of having a content studio is gaining traction.” For brands that don’t have the resources to go in-house, or simply need help in reducing their in-house studio’s workload, an integrated partnership makes for a great alternative.

Finding the Right Fit is Key

A couple years ago, there was a big push for a “pivot to video”: a trend in which publishers cut their writing teams and switched their focus to short-form, social video content that seemed like a better investment at the time. Such sudden changes in strategy are common these days, but they can also be incredibly disruptive when brands aren’t equipped to adapt at a moment’s notice—and they can also be unwise for those who are simply following a trend rather than making a fully thought out, strategic decision, as we saw when the pivot to video blew up in some organizations’ faces. This is where integrated production partnerships really shine: while they’re designed to achieve a specific business goal, they’re easy to ladder up on all levels of the production process, whether that be merely offloading a brand’s in-house workload, consolidating workstreams or costs, or providing a more active role in a brand’s strategy—for example, how to best support a new digital platform for the long term.

1a

“We run a few models and none of them are the same,” says Martens, “and that’s because no two brands are the same.” Despite this, the process in establishing such teams always starts at the same place: with a discovery phase that prompts partners to look toward the long-term, at least six months down the line. “A lot of brands might not know what they’ll be up to six months from now,” says Martens, particularly because the landscape is always changing. By helping brands identify goals with the highest business impact, we can accelerate their evolution and easily scale up from there.

Start Small, but Think Big

While integrated production teams primarily zero in on doing specific things really well—creating easily transformable assets at scale, for example—they’re by no means limited to a single task. Integrated into to the larger MediaMonks network, these teams can quickly and easily connect brands with new, added capabilities as they arise. This helps brands achieve ongoing optimization across the production process and incrementally attain a higher digital maturity through a smoother transition.

1b

Think about it: digital transformation is an overwhelming endeavor. But starting with clear objectives and working your way out from there makes the progression more palatable and easier to process. “The problem is when you try to fix everything at once,” says Martens. “Instead, we start with one workstream and move up from there to, say, eight workstreams.”

Because platforms, technologies and user behaviors are always in a state of change, the work is never done in making processes more efficient. This reality makes it essential for brands to optimize and make themselves more agile and flexible to react to—or lead with—new trends and deeper, more frequent user experiences. Integrated production partnerships exist to provide the level of sustained, long-term support that organizations may require to meet these long-term ambitions.

Learn more ways to achieve more from less.

To work faster and better, brands require a new, flexible model that allows them to quickly adapt to new business or operational needs. For these brands, an integrated production partnership enables a more agile organizational structure for growth and efficiency. Building a Committed, Flexible Integrated Production Partnership Despite their long-term focus, embedded partnerships provide brands with the flexibility they need to quickly adapt.
agile organizational structure agile organization flexible organization embedded services

Plan for Success with an Integrated Production Partnership

Plan for Success with an Integrated Production Partnership

5 min read
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Written by
Monks

Brands seek ways to deliver content faster, at-scale and at a lesser cost—all without diminishing quality. Pulling off each of these might sound impossible, though the integrated production partnership model is ideal for meeting these needs by lending organizations with the support and resources they need. Still, brands will have to take some initial steps to ensure success when working in these partnerships.

An integrated production partnership provides brands with a core team custom-built to their unique challenges and goals, whether it be producing content, optimizing work streams, easing workloads or platform support. Designed for the long term, integrated production partnerships start small but can easily scale up and flex out to meet new challenges and opportunities (for example, localizing in a new market). But despite the convenience of an integrated team, no major change is without growing pains. If you’re considering investing in an integrated production partnership for your brand, take some time to mull over these considerations for success first.

Be Open to Change

Because integrated production partnerships are built from the ground up to support brands’ unique needs, each one begins with a discovery phase that identifies key challenges and their solutions. This process raises questions that can range from fairly basic to quite specific, prompting brands to lay it all out and take a long, hard look at the way they operate.

One major step within this phase includes a data boot camp. Throughout this data audit, we work with the brand to understand what data is available and how it can be used more efficiently across levels of the organization. “Instead of letting data go into a black hole, we can choose a handful of the most necessary data points to focus on,” says Louise Martens, Head of Embedded Production at MediaMonks.

Unlocking data potential often involves revising work streams across an organization—for example, breaking down departmental silos—which requires a brand and its stakeholders to be open and honest about the challenges they face. But nothing is off-limits, and any challenge raised should be viewed as an opportunity.

Look Toward the Future

Once we’ve discovered the most relevant or needed key data points available, we can put them to action by cementing key KPIs that result in success. This takes us to the next major step in discovery: developing a forecast calendar. It can be difficult for brands to extend their view six months to a year into the future, especially when business decisions or priorities can change at a moment’s notice.

2a

The discovery process can leave brands feeling vulnerable, but this moment of reflection is critical to improve.

Ter Haar asks this all the time: “Will we be relevant in X?” That X could be years, months, or even weeks in the future. While it once was easier for brands to forecast far ahead, that distance is rapidly shrinking, which can be scary for an organization to process. “Because some brands face challenges that far into the future, they may have a fear of locking in a group of people for long-term tasks,” says Martens, “so we keep our core team lean. Flexible and able to tap into the larger MediaMonks talent pool when needed, this new model alleviates any retainer fear that brands might have.”

The process also helps us learn whether the nature of the work is more ad-hoc or rigid in scope. This is where the benefits to an integrated production partnership become clearer to brands: it allows your organization to become more agile and adaptive for when the going gets tough. Forecasting can help map out possible opportunities or capabilities that might become needed in the near or distant future.

“We don’t do this to nickel and dime our services, but to establish a plan that tackles a key issue with the opportunity to scale out organically,” says Martens. While this might sound like typical program management, what makes our partnership unique is the closeness of both parties involved. “Any efficiency we enable benefits us just as directly as our partners,” says Martens. “We want them to be better at their jobs.”

Learn to Love Automation

You can’t push for greater efficiency within your organization without talking about automation, but teams often bristle at the thought of it. And it’s easy to understand why: for creatives, automation can often feel limiting. “Marrying the systematic approach with creative freedom is a general challenge and a natural point of friction,” says Martens. But automating rote tasks and processes can allow for more cost-effective creative without sacrificing quality.

Monk Thoughts We establish a plan that tackles a key issue with the opportunity to scale out organically.

Partners who seriously want to increase their efficiency should view automation as a creative advantage, not hindrance. With automation, says a Forrester report detailing the AI marketing renaissance, “CMOs will be able to let their teams refocus their energy on core marketing activities such as brand strategy, creative thinking, new product innovation, and business models.” This allows creative teams to devote more time to complex, rewarding creative tasks rather than repetitive ones.

As discussed above, an embedded services team can help you define the data most essential for optimizing your output. But how effective that strategy will be boils down to whether your team is prepared to embrace new creative frameworks using automation. For what it’s worth, pushing the limits of machine learning to make creatives’ lives easier is a key motivation for our experimental creative technologists at MediaMonks.

Include Stakeholders from Across the Organization

Forming an integrated production partnership means altering the way your organization works, and therefore requires input from people across departments and levels of the business. “The more colorful the room is, the more points of view you have for building the operation in a tailor-made way,” says Martens. A diverse range of viewpoints also makes it easier to pinpoint problems and KPIs for the core team to tackle.

2b

Often, this places your brand ambassador into the role of mediator, ensuring that all sides of the equation are kept happy or being heard. A great example of this is the point raised above about automation: procurement might love the cost-saving benefits of the initiative, while creatives may push back. But by distilling everyone’s concerns to arrive at a solution, brands can end up with a creative framework that allows for cost-effective, insights-driven content that engages consumers at scale on an individual level—a win for everyone.

“A typical agency might say ‘It’s my way or the highway,’” says Martens, “though our view is that the plan is only relevant when built for the brand.” Gauging pain points among several stakeholders from across the organization allows us to work with brands to prioritize the most pressing needs for efficiency.

Whether your brand struggles to support a continual stream of content or needs long-term platform support, an integrated production partnership helps to zero in on goals, discover opportunities for efficiency and plug in any talent gaps your team might face. After considering the points discussed above, you’re ready to begin envisioning how such a partnership can enhance your organization.

Integrated production partnerships can take many forms suited to a brand’s needs, so road mapping a clear plan early on is critical to its success. Plan for Success with an Integrated Production Partnership Envision how your organization can work with an integrated production partnership with these tips for partnership success.
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Download Our Guide to How Brands Can Achieve More for Less

Download Our Guide to How Brands Can Achieve More for Less

2 min read
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Written by
Monks

One of the greatest challenges that brands face today is the need to cut time and cost without cutting corners. According to the 2019 SoDA Global Digital Outlook Report, 63% of client-side marketers cite producing and publishing targeted digital content is a major business priority, but thanks to a quickening pace of digital media consumption and growing consumer demand for always-on (and relevant) content, many struggle to produce the content they require in a timely manner—until now, that is.

The integrated production partnership is a unique setup that speaks to the challenges above by augmenting organizations’ existing teams with a global, multi-discipline talent studio. Unlike a typical outsourcing model, integrated production partnerships provide teams that truly belong to the brand, dedicated to their success and designed strictly for their specific needs through a consultative discovery phase. The result is a more efficient, partially in-house production workflow that empowers brands to optimize and scale up at a moment’s notice, or easily pivot as soon as priorities change.

Every organization is different, and they each have a lot to consider when choosing a partner. Responding to the challenges that brands face, we’ve crafted a guide that explains the diverse benefits that integrated production partnerships offer, including key takeaways to consider when planning a partnership. These include: optimizing production while balancing global consistency with local relevance; how to scale up production with rapid turnaround times; discovering different models to achieve different goals; and what to consider before jumping into a production partnership.

Equipped with this knowledge, your organization will be ready to take back control, identify opportunities for efficiency and enhance its production capabilities.

Learn how an integrated production partnership can solve your brand’s production challenges.

The integrated production partnership is a unique model that enables brands of any size to easily scale up, lower cost per asset and achieve optimized production workflows. Download Our Guide to How Brands Can Achieve More for Less From helping you optimize, scale up, lower costs and more, this unique partnership caters to your brands’ biggest needs.
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