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mAI Colpevoli • Exposing Victim Blaming with ChatGPT

  • Client

    Sephora

  • Solutions

    SocialSocial CampaignsVideo (TV/CTV)AI & Emerging Technology Consulting

A mission to pioneer change with Sephora.

Sephora approached us with a mission to address the pressing issue of violence against women through a purpose-driven social campaign. Our goal was to challenge cultural biases that fuel victim blaming, showing the collective responsibility of this phenomenon and the total innocence of victims of violence, and also highlight Sephora's steadfast support for women's freedom and self-expression. Launched on International Day for the Elimination of Violence Against Women, our campaign, titled “mAI colpevoli,” was born. Translating to “never guilty,” the campaign is meant to challenge the status quo by exposing how common victim blaming is.

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Case Study

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Using AI to expose toxic societal ideologies.

We produced various media formats and edits for both the teaser phase and the maintenance phases of the campaign. Each film recounts distinct and typical episodes of violence: at home, in the workplace and in a bar setting. To authentically portray the harsh realities of the daily abuse that women endure, we began by gathering reliable data from the internet as well as analytics using artificial intelligence. We relied on ChatGPT to create three scripted monologues, realizing that the AI ends up blaming itself—underscoring the pervasive victim blaming that has become the default response to one’s story of gender-based violence. Because AI learns through imitation, this intentional exposure of artificial intelligence and its outputs, shaped by online user data, aims to encourage the audience to reflect on the impact of their online and in-person behaviors.

Championing a voice for the voiceless.

Together with Sephora, our goal was not only to show support for women but also to ignite transformative change by prompting viewers to rethink their immediate response to accounts of gender-based violence. Through the use of artificial intelligence, we aim to provide unequivocal support to victims who were, without a doubt, "never guilty," despite societal conditioning suggesting otherwise.

Digital looking image of a women who sits in a living room. And the logo from Sephora in white on top.

Recognition

  • The Drum: “A trio of videos from the beauty giant Sephora italy to illuminate a uniquely human problem: the enduring prevalence of female oppression around the world".
  • Vogue: "Monologues [...] that provide food for thought with dual objectives: to stir consciences and to encourage greater awareness among women".
  • Best Ads on Tv: "This campaign demonstrates how deeply ingrained victim blaming still is in our culture and how necessary it is to raise awareness and talk about it".
  • 1x The Drum Awards for Marketing EMEA

  • 5x Lovies

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Can’t get enough? Here is some related work for you!

Search Generative Experience and Its Potential Impacts on Content and SEO

Search Generative Experience and Its Potential Impacts on Content and SEO

AI AI, Media, Paid Search 5 min read
Profile picture for user Maria Teresa Lopes

Written by
Maria Teresa Lopes
Content Technical Lead

header

In May 2023, Google announced the introduction of a new search experience that’s primarily based on the use of generative AI to adapt to new search behaviors. In Google’s own words, it’s a way to “unlock entirely new types of questions you never thought Search could answer, and transform the way information is organized, to help you sort through and make sense of what’s out there.” 

Search Generative Experience (SGE), or “generative Search Engine Results Pages (SERPs)” as I call it, serves as a facilitator for those seeking to find information on the web with greater speed. Instead of relying solely on keyword-based searches, you could pose complete questions and even follow up with additional inquiries, mimicking the conversational style of interacting with a language model-based chatbot.

However, since its launch, numerous discussions have arisen regarding this innovation—its advantages, disadvantages and potential limitations. For content marketing and SEO professionals, the question remains: what does this feature mean for our work?

What are the main changes we’ll see in the SERP?

Based on the various featured snippets and enhanced results currently available, it’s evident that the SGE will indeed greatly enhance users’ access to information. And if you are thinking, “I need a quick answer to a question, and I want it in an easily accessible place that allows me to navigate through complementary pages to delve deeper,” then Google will remain unrivaled. 

It’s like getting all you need in one search. And it makes sense, right? After all, Google held a global market share of 90.6% in June 2023, as reported by Similar Web. Additionally, according to Semrush's The State of Search, about one in five searches resulted in a click on the first search result. These are significant numbers, and when we talk about clicks in top positions, we are also referring to visits to sites that have a user-first mindset, promote quality content creation, respect the best practices of EEAT evaluations, conform to Google’s Helpful Content system and contribute to user engagement on the channel.

In terms of the interface, the biggest change brought about by SGE is at the top section of the search results page. Essentially, generative answers replace the traditional list of paid URLs, providing users with a more immersive and semantic experience.

The image below provides a clearer illustration—although it’s worth noting there are various result variations depending on the type of search, which I’ll explore below.

screenshot of how SGE looks

Source: Search Engine Land

Let’s look at some other examples I found.

1. Informational search for a public figure

screenshot of public figure search

The Knowledge Panel upon searching for Martin Luther King Jr. (In Portuguese)

When searching for a public figure, the Knowledge Panel still appears, and the SGE asks if you want to generate something from it. As the Knowledge Panel typically offers comprehensive information about public figures or brands, as long as the information on the corresponding Wikipedia page is reliable, SGE seems to recognize that it may not be necessary to generate or synthesize further information.

2. Transactional search

screenshot showing results after searching for smartphones

The main results page after searching for Samsung smartphones.

In the case of a transactional intent search, the SERP is predominantly taken over by ads. Upon reaching the end of the first scroll, SGE once again prompts you to generate information but doesn’t do it automatically. Since the search query involves a transactional keyword rather than an informative/transactional or commercial one (such as “best phones to buy on Black Friday”), SGE appears to comprehend that the user intends to view prices directly. For that, the Shopping results provided are deemed sufficient.

3. Geolocated search

sreenshot showing results after searching for restaurant in a specific location

The results page when searching for restaurants in a specific location.

In this example of a geolocated search, SGE does not appear in the first tab, and organic results are not altered in any way. This is probably based on the same reasoning behind the previous example.

4. Informational search about health

 

screenshot showing results when searching for health information on Google

The results page when googling health-related information.

In the case of an informative intent search, SGE generates a comprehensive answer while displaying the first three organic results as snippets on the side. This format allows users who are seeking detailed information to access a full article. This is one of the primary advantages that I envision in the Search Generative Experience scenario: users who visit blogs or similar platforms will likely be more qualified and engaged with the content they choose to explore.

5. Informational search about finance

screenshot of results when looking for financial info

The results page when googling "save money every month." The first thing that comes up is a line that reads, "Generative AI is experimental. The quality of information may vary. Find out more."

In another search involving a hybrid intent, encompassing both informative and commercial aspects, SGE is displayed in a condensed manner, while a list of Featured Snippets offers more comprehensive results just below. However, due to space limitations, SGE requires users to click on “See more” to access the complete information. Upon expanding the view, SGE provides somewhat more generalized tips compared to the Featured results—image below.

screenshot google search

Upon clicking on "Know more," the page expands and features a list of tips on how to save money and their respective sources.

Informational search about games

google search results page screenshot

The results page when googling "the evolution of videogames." The first thing that comes up is a line that reads, "Generative AI is experimental. The quality of information may vary. Find out more."

In a purely informative intent search, SGE once again appears in a condensed form, with the Ingram blog ranking as the top organic result. Additionally, a “People Also Ask” box is visible below. For SEO professionals, it is important to note that, according to data from Insight Partners, 57% of the result links mentioned by SGE are derived from the entire first page of organic results. This means that if your brand appears on that page, there is a significant likelihood that it will be referenced by the AI and consequently maintain high visibility.

How can brands prepare for SGE and succeed in this new landscape?

According to the information we have so far, the SERP will change. However, this is not the first time we’ve had to get used to changes, is it? Like other times, we are always preparing for future Google alterations. The extent to which this poses a challenge for brands depends on the quality and focus they put on SEO and content marketing.

SGE doesn’t change the core principle of SEO, which is to ensure visibility and relevance. It is important, therefore, that we see it as a new era for brands who want qualified organic visibility and are already working hard for it. It will still be very necessary to:

  • Continue evolving and seeking better practices for organic ranking, focusing on content that prioritizes being user-first and responding to search intent.
  • Increase care during article production, looking at expertise in the segment, optimizing features, and different ways to stand out in SGE.
  • Ensure continuous and in-depth understanding of SGE, delving into concepts like Answer Engine Optimization (AEO), for instance, rather than perceiving it as a “villain” in the SEO landscape.
  • Continue to adhere to the principle that content is king, and its quality will always be fundamental, with even greater emphasis on sharing authentic research and data, user-generated content (UGC), and utilizing various media formats. Incorporate linguistic inclusion, keywords from related semantic fields, and adapt to hybrid search intent. Additionally, ensure an optimized HTML structure.

To succeed in this new landscape, you have to immerse yourself in it and study it thoroughly. This is precisely what my team and I have been doing, and we recommend anyone interested in the subject to do the same. If your brand has not yet prioritized SEO, content marketing, and the essential work required to attract new users and populate the top of the funnel, now is an excellent time to do so. If needed, look for a team of specialists who can help you diagnose, detect, optimize, measure, and—of course—elevate your website to the top.

Our Content Technical Lead sums up everything you need to know about Google Search's new AI feature. Google search engine marketing content Media Paid Search AI

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Download Our Guide to How Brands Can Achieve More for Less

Download Our Guide to How Brands Can Achieve More for Less

2 min read
Profile picture for user mediamonks

Written by
Monks

One of the greatest challenges that brands face today is the need to cut time and cost without cutting corners. According to the 2019 SoDA Global Digital Outlook Report, 63% of client-side marketers cite producing and publishing targeted digital content is a major business priority, but thanks to a quickening pace of digital media consumption and growing consumer demand for always-on (and relevant) content, many struggle to produce the content they require in a timely manner—until now, that is.

The integrated production partnership is a unique setup that speaks to the challenges above by augmenting organizations’ existing teams with a global, multi-discipline talent studio. Unlike a typical outsourcing model, integrated production partnerships provide teams that truly belong to the brand, dedicated to their success and designed strictly for their specific needs through a consultative discovery phase. The result is a more efficient, partially in-house production workflow that empowers brands to optimize and scale up at a moment’s notice, or easily pivot as soon as priorities change.

Every organization is different, and they each have a lot to consider when choosing a partner. Responding to the challenges that brands face, we’ve crafted a guide that explains the diverse benefits that integrated production partnerships offer, including key takeaways to consider when planning a partnership. These include: optimizing production while balancing global consistency with local relevance; how to scale up production with rapid turnaround times; discovering different models to achieve different goals; and what to consider before jumping into a production partnership.

Equipped with this knowledge, your organization will be ready to take back control, identify opportunities for efficiency and enhance its production capabilities.

Learn how an integrated production partnership can solve your brand’s production challenges.

The integrated production partnership is a unique model that enables brands of any size to easily scale up, lower cost per asset and achieve optimized production workflows. Download Our Guide to How Brands Can Achieve More for Less From helping you optimize, scale up, lower costs and more, this unique partnership caters to your brands’ biggest needs.
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