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How to Start Building an AI-Powered Marketing Strategy

How to Start Building an AI-Powered Marketing Strategy

AI AI, AI Consulting, Digital transformation, Technology Services 3 min read
Profile picture for user mediamonks

Written by
Monks

IA

With the exponential growth of AI comes the expectation for 40% increase in productivity by 2035—and questions about the role it can play in enhancing individuals’ everyday work.

Generative AI in particular—ChatGPT, Google Bard, Adobe Firefly and far too many more to list—is set to transform expectations, because “big idea” marketing can no longer compete with the relentless pace at which AI churns out new, ever more optimized creative iterations. This sparks an imperative for marketing teams to identify the most immediate ways that AI can elevate their own business—and the quickest way to realize those gains.

In fact, there’s a lot you can do now to lay the foundation for AI-powered growth, particularly in the realm of martech, the intersection between technology and marketing that plays a crucial role in helping teams become agile and more precise in their work.

Almost one third of the CMO’s budget goes toward martech, and for good measure: it blends data collection, analytics, internal processes and automation to significantly optimize campaigns and reduce wastage, all while freeing up professionals to dedicate themselves to tasks like improving customer loyalty. Here are some ways your team can begin building its own AI-powered marketing strategy with AI-infused martech

Identify easy productivity gains.

Some of the examples above hint at how automation and artificial intelligence can achieve optimization and growth, not just in marketing but also in other areas of the business. Below are three key areas where brands have the most to gain from applying AI to their strategies:

People. Automation can enhance experiences like onboarding, giving new employees a more personalized and dynamic journey from their first day onward. People and IT teams could save dozens of hours that could be dedicated elsewhere.

Processes. There are many ways AI can ease friction across many different processes: reducing human error, optimizing resources, improving performance and more.

Creativity. Artificial intelligence makes building thousands of assets as easy as typing a prompt into a text field—and that’s already having enormous implications for human creativity. AI is helping people discover new insights, collaborate in the creative process and begin new ways of creating, elevating brand experiences in the process.

Learn from others’ success in implementing AI in marketing and beyond.

80% of executives believe that automation can be employed in any decision, according to data from Gartner. That’s no surprise to us, as more than 40% of Brazilian companies already use AI at some level during their commercial processes, and 34% are still experimenting with its use.

And the growth is constant! IBM's 2022 report, Global AI Adoption Index, also shows that more than 70% of IT professionals stated that their employers have increased their investments in artificial intelligence in recent years—and that was before the AI boom we’re in now.

Early adopters of AI have focused on lead qualification, productivity improvement, data-driven management and marketing, task and process automation, and, amazingly enough, even sustainability: 66% of Brazilian IT pros said they have been working on accelerating ESG initiatives by implementing artificial intelligence, or at least plans to do so.

At Media.Monks, we’ve been experimenting heavily with AI ourselves, with one result being Turing.Monk: a chatbot that works as a marketing assistant capable of creating lists, charts and summaries of various materials to help marketers better understand their marketing data in plain language.

Monitor AI investments for continued success.

Like any significant innovation, implementing automation and artificial intelligence in your business requires strategy and constant monitoring; considering that these technologies are not yet widely used, it is essential to have specialized support to be able to validate each step of the application and face the possible challenges of this journey.

In addition, be prepared to follow and monitor your AI implementation in real time. The technology is always evolving (and quickly), so it is essential to follow up to ensure that your actions continue to meet the needs of the business. We have a quick guide to help marketers navigate their implementation of AI.

Eager to get started on your AI journey? It's worth noting that each step can be assigned to a team and/or implementation phase; when it comes to optimizing the content creation process, for example, there are a few steps you can consider: 

  • Identify opportunities where AI and automation will be useful, feasible, and facilitative.
  • Start testing and bet on pilot projects to explore possibilities and identify what the best uses will be.
  • Invest in data quality across all processes and consider enriching and qualifying it where possible. 
  • Make choices! There are hundreds of artificial intelligences, automations and tools. Which ones are the most interesting for your business model?

Remember that AI is highly adaptable and constantly evolving, so you must keep up with its evolution for continued success. It’s also important to realize AI’s impact is here already—and by getting your martech stack set up for the technology, you will have built the potential to elevate your business with AI.

How to leverage marketing strategies with AI and expectations for the coming years.
marketing Technology Services AI Consulting AI Digital transformation

The New Playbook to Extend a Sports Spot into a Brand World

The New Playbook to Extend a Sports Spot into a Brand World

AI AI, AI & Emerging Technology Consulting, Omni-channel Experiences, Sports, VR & Live Video Production 4 min read
Profile picture for user Tim Gunter

Written by
Tim Gunter
VP of Engineering

A person on a couch holds a smartphone displaying a football game, reaching into a chip bag, with another football game on a TV and snacks in the background.

The big game remains the last reliable bastion of monoculture. While the rest of our media consumption is fragmented into algorithmic silos, the massive February event attracts a cross-generational audience to watch the same screen at the same time. For brands, it represents the highest-stakes gamble in the American market: a rare opportunity to speak to everyone at once.

Historically, the playbook for the game has relied on the big idea. It’s an arms race of celebrity cameos and mascot-driven stunts designed to manufacture buzz through sheer scale. But a recent Forbes piece—which recaps a CES panel featuring S4 Capital’s Executive Chairman, Sir Martin Sorrell, about how consumer engagement is evolving—notes that 30-second spots during the game have crossed the $10 million mark for the first time. That hefty price tag is pushing the industry to a tipping point, where the traditional stunt is being replaced by the need for a sustained, technical and emotional ecosystem. 

Reclaim the lead-up as a cinematic world.

Traditional sports marketing treats the weeks preceding the Sunday showdown as a series of breadcrumbs leading to a single, 30-second reveal. This approach views the lead-up as secondary, a supporting setup for the main event. But for a brand to truly resonate, the pre-game phase should be elevated to equal footing with the game itself, functioning as an emotive, standalone cinematic journey.

When a brand shifts its focus from the scoreboard to the raw human stories surrounding a national or even global event, it moves beyond the limitations of standard broadcast conventions. Strategy centers on a multi-layered narrative rollout: a cornerstone long-form feature supported by episodic vignettes that document the cultural moment in real-time. This structure allows the brand to pivot from observer to active participant, sustaining engagement through a consistent release schedule. Whether through intimate character studies, process-driven narratives that explore the local logistics behind the spectacle, or archival journeys that lean into the mythos of a team’s legacy, these layers build a world that fans actually want to inhabit.

This strategy changes the ROI of a major event sponsorship. Instead of a one-off stunt that captures a moment, it builds sustained momentum. It allows for brand integration that goes deeper than a logo on a screen, embedding the brand within the authentic gestures, joys and stories that define the spirit of the sport. Rather than simply watching a commercial, the audience is experiencing the finale of a story they’ve been living with for weeks.

Transition from traditional broadcast to intelligent spectatorship.

While the final game is a single event, the ecosystem surrounding it—from betting markets and social sentiment to real-time player telemetry—is exceptionally dense. For modern broadcasters and their brand partners, the objective has shifted from simple video delivery to the seamless ingestion and synchronization of massive data sets and branded experiences that enhance the viewing experience in real-time.

Our experience in supporting global broadcasting platforms has shown that the true differentiator lies in technical infrastructure capable of handling extreme data density. When a platform can ingest diverse leaderboards, qualifiers and live statistics across dozens of concurrent threads, it transforms the screen from a flat image into an interactive dashboard. For an event like the Sunday game, this could mean moving beyond simple graphic overlays toward intelligent content delivery, where the broadcast itself reacts to the flow of the game and the pulse of the audience.

This level of agility is driven by edge-computing solutions like LiveVision™, which analyze multi-camera feeds in-flight. By utilizing real-time intelligence to suggest optimal shots, prioritize key content and dynamically optimize delivery, broadcasters can reduce the friction between the action on the field and the second-screen experience. This technical superiority allows brands to move faster, creating context-aware moments that resonate with fans as they happen. In this model, technology goes beyond merely supporting the broadcast, indexing the culture of the game in real-time and turning every play into a data-rich opportunity for engagement.

Cultivate the “long tail” through generative content and fandom.

Traditional campaigns often struggle with a content hangover: a sharp drop in engagement once the game ends. Moving from a one-to-many broadcast model to a one-to-one personalization strategy allows brands to sustain momentum by turning passive viewers into active co-creators. This shift relies on utilizing AI to bridge the gap between a massive, shared event and the individual fan’s specific journey.

While the technical agility of LiveVision™ provides the infrastructure to ingest live data, its real value to the viewer experience lies in industrializing creativity. Once the data is synchronized, it serves as the fuel for content generation. For a brand, this means the ability to instantly transform live action into customized assets. A viewer who is specifically following a certain player’s performance or interested in specific tactical stats, for example, could receive a dynamically generated highlight reel tailored to those preferences in real-time. This transition turns the technical intelligent lens into a personal storytelling tool, creating new inventory for engagement that scales to millions of individual streams.

The opportunity for impact extends far beyond the final whistle into a post-game phase defined by “souvenir” memories, too. Strategy here involves harnessing individual fan data—collected from stadium interactions or digital touchpoints—to feed proprietary AI engines. By processing vast libraries of event footage through these personalized filters, brands can generate hyper-personalized video narratives for every attendee or remote viewer. These unique, AI-orchestrated films therefore serve as a bridge between the shared cultural moment and a personal emotional connection. In this model, the game is no longer the conclusion of a campaign, but the catalyst for a sustained, personalized dialogue that converts immediate buzz into long-term brand value.

Move from moment to momentum.

The Sunday showdown remains the ultimate test of brand relevance, but the metrics of success have fundamentally shifted. Winning this moment now demands an integrated architecture that treats the event as a beginning rather than a finale. Brands can move beyond the constraints of the 30-second spot by weaving a cinematic narrative through the lead-up and anchoring the live experience in data that indexes culture in real-time. When this technical and emotional foundation is paired with generative AI to scale personalization, the broadcast window effectively disappears, replaced by a continuous, individual connection to the game.

The transition from a big idea to a big ecosystem ensures that a massive, shared moment doesn’t evaporate the second the screen goes dark. Instead, it becomes the foundation for a lasting, personal legacy. That emphasis on technical depth keeps the brand integrated into the fan’s journey, allowing the impact of the event to persist and grow well after the stadium has emptied.

When it comes to sports, move beyond the 30-second spot. Learn how data, AI and cinematic storytelling to turns a single game into a lasting brand world. Generative AI brand worlds intelligent spectatorship technical infrastructure long tail Omni-channel Experiences AI & Emerging Technology Consulting Sports VR & Live Video Production AI

What 2025 Revealed About AI, and What It Unlocks in 2026

What 2025 Revealed About AI, and What It Unlocks in 2026

AI AI, AI & Emerging Technology Consulting 5 min read
Profile picture for user mediamonks

Written by
Monks

A portrait of a woman in profile, facing right, with her blonde hair blurred as if in motion. She wears a black turtleneck against a dark, moody background featuring abstract magenta and purple rectangles and vertical lines. Her face is illuminated, while the rest of the image has a blurred, dreamlike quality.

2025 served as the definitive pivot point where artificial intelligence matured from a technical curiosity into a foundational organizational layer. Throughout the year, the strategic focus evolved from testing isolated tools toward architecting unified operating models that redefine the mechanics of modern work. This progression represents the shift from the "art of the possible" to the “architecture of the actual”—a transition into structured systems that deliver high-fidelity results at global scale.

The signals surfacing across 2025 have now crystallized into a strategic mandate: the industrialization of intelligence through workflow orchestration, proprietary data flywheels, and the persistent activation of brand DNA. From these signals, we can define the strategic conditions brands will navigate throughout 2026.

Marketing operations are entering the era of orchestration.

In 2025, marketing teams began moving away from isolated AI pilots to instead implement coordinated, agentic systems capable of executing work across multiple steps, continuously and at scale. These orchestrations, which redesign how collaboration is structured within the organization, connect strategy, creation, execution, and measurement within a single, connected system rather than as handoffs between silos.

This shift also presents brands with a clear exit from “pilot purgatory,” the cycle of fragmented, small-scale tests that often lack the structural weight to drive meaningful business change. By moving beyond isolated experiments and into full-scale orchestration, organizations are replacing curiosity-led pilots with a strategic architecture that connects thinking across the marketing lifecycle. This ensures that intelligence isn’t just a bolt-on tool, but a foundational component capable of dismantling legacy silos and driving high-velocity growth.

What this means for 2026: Orchestrated workflows will drive the industrialization of intelligence, serving as the bedrock for always-on marketing operations that unify creative production, commerce and optimization. Marketing teams will increasingly realign their structures, moving beyond the bottleneck of manual execution toward the strategic orchestration of agentic systems. 

Experience became the primary competitive lever.

As marketing operations became more orchestrated in 2025, experience design evolved to generate new data that could enable further personalization and consumer insights, operating as a sort of flywheel. By inviting consumers to collaborate and co-create within a generative framework, brands can capture rich, contextual signals that were previously trapped in black-box media or biased polling. This turns every interaction into a dual-purpose event: providing a meaningful consumer experience while simultaneously filling critical data gaps with owned, actionable information. When experiences are architected this way, the strategic starting point changes, leading with the fundamental question: “What data am I after?”

Under this architecture, participation is no longer just an engagement metric; it functions as a primary data-generation event, feeding high-fidelity, first-party signals directly into a brand’s agentic ecosystem.

AI serves as the connective tissue here, enabling experiences to ingest real-time data and output hyper-personalized assets without the friction of manual production. A primary example of this is our work with the Boomtown music festival, “Boomtown Unboxed,” which transformed attendee engagement into a scalable data engine and hyper-personalized creative. The platform utilized first-party event data captured throughout the festival to dynamically assemble high-fidelity recap footage unique to each individual attendee.

By treating the experience itself as a massive data-capture environment, AI became the unlock to transform attendance into insight, informing creative assembly and deepening emotional resonance. Creative automation allowed the experience to adapt to each participant at a level of granularity that legacy workflows simply cannot match.

What this means for 2026: As content saturation renders traditional engagement episodic, experience design must shift into an always-on system that continuously harvests intelligence to sustain

Authenticity emerged as a strategic asset.

In 2025, authenticity shifted from a philosophical ideal to a critical operational capability. As generative tools lowered the technical barrier to content creation, the market saw a surge in homogenized, generic outputs that lacked the distinct soul of the brands behind them. On the flip side, strategic brands sought to encode their unique visual heritage, tone of voice and proprietary audience insights into their AI systems, enabling creative at scale that is deeply authentic to the brand.

The most durable competitive advantage no longer comes from mastering off-the-shelf tools, but from training foundational models based on the brand's own history. By ingesting proprietary mascots, intellectual property, and creative principles, brands can ensure their AI-assisted work is instantly and recognizably their own. This move, from one-off prompting to a living brand brain, allows for the scaling of expression without the dilution of meaning.

Conversely, the market has seen the consequences of misalignment. When brands rely on generic public models to represent their identity, they risk falling into the uncanny valley of brand representation. You’ve likely seen a handful of high-profile missteps throughout the year, where the use of artificial, generic models felt misaligned with the brand’s core values or the diversity of its audience. Such outputs often feel like an intrusion rather than an extension, eroding the very trust the brand worked for decades to build.

What this means for 2026: As AI becomes embedded across content operations, authenticity will function as a performance driver. Governance and brand-specific foundational models will become essential components of modern marketing systems, ensuring that scale strengthens recognition rather than creating fragmentation. 

Discoverability is being redefined by AI interfaces.

As AI agents become central to everyday planning and retrieval, discoverability is no longer a matter of simple keyword ranking. Over the past year, discoverability has come to depend on branded content’s ability to be reliably retrieved, understood and cited by generative systems as a definitive source of truth.

This has birthed the era of Generative Engine Optimization (GEO). While traditional SEO optimized for visibility on a results page, GEO optimizes for inclusion within an AI-generated synthesis. This shift demands a move away from keyword density toward contextual accuracy, structured metadata, and verifiable credibility. 

Consequently, discoverability has transformed from a tactical marketing challenge into a foundational infrastructure requirement. Brands that invest in structured knowledge bases and machine-readable content ecosystems create the conditions for AI agents to reference them with confidence, reducing the risk of ambiguity or hallucination. Content must now serve two audiences simultaneously: it must remain emotionally resonant for humans while being architecturally legible for machines. Modular formats, authoritative sourcing and multimodal assets are the new table stakes for reducing inference guesswork by AI intermediaries.

What this means for 2026: Search strategy will expand beyond the logic of search result rankings. Success will be defined by citation and trust, as brands architect content ecosystems that serve as the primary nodes of recommendation within agentic interfaces. 

In 2026, intelligence maturation becomes a structural necessity.

The shift from 2025’s experimentation to 2026’s execution represents the final maturation of the AI-native enterprise. Competitive advantage now follows the industrialization of intelligence, moving past task-level gains toward a cohesive agentic architecture that unifies strategic intent, creative craft, and operational execution.

This evolution has transformed what was once a luxury of curiosity into a foundational structural necessity. Performance in this landscape is defined by the depth of system design and the purposeful activation of a brand’s proprietary DNA. By dissolving legacy silos and architecting unified flows, organizations can finally turn the complexity of orchestration into their most enduring source of compounding advantage.

2026 marks the industrialization of intelligence. Explore the shift from isolated AI pilots to orchestrated agentic systems and marketing operations. 2026 marks the industrialization of intelligence. Explore the shift from isolated AI pilots to orchestrated agentic systems and marketing operations. agentic ai Generative Engine Optimisation (GEO) brand DNA marketing operations AI & Emerging Technology Consulting AI

The Answer Engine Battles: Navigating the ChatGPT Ad Rollout

The Answer Engine Battles: Navigating the ChatGPT Ad Rollout

AEO/GEO AEO/GEO, AI, AI & Emerging Technology Consulting, Media Strategy & Planning, Paid Search, Performance Media 4 min read
Profile picture for user Tory Lariar

Written by
Tory Lariar
SVP, Paid Search

search

The wait is over: OpenAI has officially announced they are moving into the testing phase for ads. As of January 16, 2026, the company confirmed it is beginning to test ads in the U.S. for logged-in adult users (18+) on the Free and the newly launched ChatGPT Go ($8/month) tiers. Here’s what brands need to know as this long-speculated move unfolds.

OpenAI confirms initial ad details.

OpenAI is proceeding with extreme caution to protect the “answer independence” that makes the platform valuable.

  • Placement & Format: Ads are contextual text ads located at the bottom of the chat response. They will be clearly labeled as "Sponsored" and physically separated.
  • Privacy & Opt-Outs: OpenAI promises not to sell user data to advertisers or make conversations accessible to them. Users who want more control over their experience and their data can turn off personalization, clear ad data, or opt for a paid, ad-free tier (as of launch, this will include Plus, Pro, Business, Enterprise, and Edu).
  • The Demographics: The ad-supported audience will likely skew young, based on OpenAI’s research study of consumer ChatGPT usage. Gen Z is dominant among demographics on the platform. The study shows 58% of adults under 30 use ChatGPT consumer plans, and their activity makes up a large volume of conversations: nearly half of all messages come from users under 26. Adoption drops to just 10% for users over age 65.
  • Pricing & Access: No public self-service advertising platform exists yet. OpenAI has not released pricing or an application process to join the tests, but early reports indicate a pay-per-impression (PPM) pricing model will be used, with up to seven-figure media commitments.

The rollout follows a strategic path.

While official details are sparse, our analysis of the rollout suggests a specific trajectory will be most likely:

  1. Vertical-Specific Testing: Initial tests will likely be an invite-only closed beta for enterprise brands focused on the D2C vertical. We expect industries like Retail and Travel to be emphasized. They have high-intent data feeds that are easily mapped to AI queries, making them a common first testing ground for other answer engines releasing new products and new experiences in the last few years.
  2. The "Perplexity" Precedent: Like early tests on Perplexity, we expect initial placements to be limited—potentially only one advertiser per answer experience—to maintain a premium feel and support their “answer independence” philosophy. ChatGPT head Nick Turley said in an interview last year that any ad experience would need to be "tasteful" to avoid disrupting the experience, fueling this likelihood.
  3. Activating via Contextual Intent: OpenAI has described the eventual ad experiences as contextual to the conversations. Given the fluidity of a "conversation" with ChatGPT and the evolutions of the search industry overall, we suspect that instead of bidding on specific keywords, advertisers will likely be bidding on specific prompts and target personas.
Image of a man in a t-shirt using an LLM engine from his cell phone.

Prepare, don't just wait.

Brands are hungry for placement in this space, but ChatGPT ads won’t be a fit for every advertiser. All brands should first consider the alignment with their target market before making a plan to invest. Per the demographics above, there is a risk of a demographic mismatch for brands in B2B, or those that target middle-aged or senior demographics. The users seeing ads (Free/Go tiers) are statistically more likely to be students or early-career professionals. Plus, while all LLM adoption tends to correlate with higher educational attainment and greater household income, the most tech-savvy users are more likely to be using the ad-free Pro/Business tiers. While ChatGPT usage has grown exponentially, that doesn’t mean your target audience is spending a notable amount of time on the platform.

Currently, we are advising brands to embrace the "duality of visibility" in their AI answer engine strategy. You cannot succeed in Paid without a solid Organic foundation, so our recommendations for brands is to prioritize the below.

Step 1: Prioritize AI Visibility (AEO/GEO)

If your brand isn’t cited in the organic response, your ad will feel like an intrusion. Increase your odds of getting cited organically by optimizing your:

  • Content Density: LLMs prefer "dense" data over marketing fluff. Focus on long-form FAQs, transparent pricing, and competitor comparisons.
  • Technical Readiness: Ensure Server-Side Rendering (SSR) and Schema markup are implemented so bots can easily digest your site.
  • Permit Crawling: Verify that your robots.txt is not blocking GPTBot or Google-Gemini.

Step 2: Define Your Persona Strategy

Determine exactly what questions and contexts you want your brand to show up for. Optimize your on-site content to answer those specific prompts. Ensure your brand has a presence on “source” sites that AI trusts, such as Wikipedia, YouTube, and high-authority community forums.

Step 3: Budget for Experimentation

As the testing expands beyond the initial invite-only phase, brands should have “test-and-learn” funds ready. Success in the conversational AI space will require a different set of KPIs than traditional search, focusing on intent alignment rather than just click volume. The right KPIs and tools will be critical to bringing AEO (answer engine optimization) and traditional search (both paid and organic) data together to make it easier to understand holistic trends for engaged consumers in your industry.

Optimize to ensure long-term visibility.

The launch of ChatGPT ads increases the available real estate for advertisers to reach engaged, intent-rich consumers. While this will only be accessible to a select set of advertisers in the near term, every brand should compare their target audience to ChatGPT’s user base to understand the growth opportunity for them on the platform. In the meantime, brands who invest in answer engine optimization (AEO) will be poised for the strongest positioning and performance once advertising opens up more broadly. Use an in-depth guide to engine optimization to begin testing your AI readiness and measure your baseline performance, and be ready to strike when the opportunity becomes available.

OpenAI begins testing ChatGPT ads. Learn what brands should prepare for ahead of rollout, including how to optimize your brand for AI answer engines (AEO/GEO). OpenAI begins testing ChatGPT ads. Learn what brands should prepare for ahead of rollout, including how to optimize your brand for AI answer engines (AEO/GEO). ChatGPT paid search Generative Engine Optimisation (GEO) Answer Engine Optimization Paid Search AI & Emerging Technology Consulting Media Strategy & Planning Performance Media AEO/GEO AI

Taming Brand Chaos with Bespoke AI Agent Solutions

Taming Brand Chaos with Bespoke AI Agent Solutions

AI AI, AI & Emerging Technology Consulting, Digital transformation, Technology Consulting, Technology Services 4 min read
Profile picture for user Iran Reyes

Written by
Iran Reyes
VP, Global Head of Engineering, Experience

A bunch of small lens flares showing in a galaxy of stars

It’s 4:00 PM on a Thursday. Your agency partner in France needs final approval on a simple in-store digital display. The creative looks great, but they’ve used a secondary brand color as the main background, and the product shot feels a bit small.

Your gut tells you this is wrong.

So, you go to your Global Brand Hub, where you find several 100+ PDF documents full of various guidelines. You search for “colour” and find a matrix that says “Use Pantone 299C for print, #00A3E0 for digital.” The agency used #00A4E0. Is that a typo? Or a holdover from another guideline deck, “Digital-First Brand Refresh_v3_FINAL.pptx,” from last quarter?

You Slack a senior director, but they're in back-to-back meetings. You email the brand compliance alias and get an auto-reply: “We will respond within 48 business hours.” But the agency is pinging. The media slot is booked. It’s a simple, 10-second question that has blocked a time-sensitive asset.

This seemingly small frustration is actually a symptom of brand governance chaos—a massive, hidden tax on your speed, budget, and morale. Fixing this chaos requires more than just a clearer guide or a better folder structure; the real solution is to evolve from static repositories to dynamic, intelligent agents capable of delivering a single, correct answer instantly.

Agentic architectures help solve for relevant retrieval.

For the last decade, improving access to information largely meant adding a better search box to static, file-based brand hubs. However, a search box only fetches documents; it still forces the user to do the work of finding the answer within those documents. This is the critical failure point in the 4:00 PM panic scenario described above. A better solution is to move from a static repository to a system powered by orchestrated agents that retrieve data.

Unlike a search box, an agentic solution can perform tasks on behalf of the users. It can understand context, like knowing who you are (for example, a brand manager) and what you're working on (in our example above, a digital display). From there, it can reason, retrieve information across multimodal sources (PDFs, databases, websites), verify accuracy, resolve data conflicts, and compose an answer. 

It doesn't give you ten blue links to sift through; instead, it offers a single, definitive, reference-backed response. If conflicting data appears—for example, Marketing_v1.pdf says #000000 but Poster_v1.pdf says #000011—the agents use context, role and logic to determine the most accurate answer. If a clear resolution isn't possible, it flags the conflict so the user can make an informed decision: “The correct hex code for digital-first applications is #00A3E0. The #00A4E0 value is an outdated code from the Q1 refresh.” 

This shift is a powerful new driver of enterprise efficiency today. In fact, agentic assistants like this move beyond being passive tools for answering questions, evolving into Brand Intelligence Systems that retrieve accurate brand data, enforce multi-modal compliance, and generate on-brand, multi-modal content at scale.

Proving a measurable lift in efficiency for over 1,800 users. 

We recently partnered with a global technology leader facing this exact challenge. With thousands of employees and partners across the globe, they needed to provide instant, reliable and source-attributed answers to brand questions, at scale, as their MVP. We designed and deployed a bespoke, enterprise-grade AI assistant powered by orchestrated agentic workflows using a tailored Retrieval-Augmented Generation (RAG) architecture.

This orchestration ensures two things. First, the agents don’t hallucinate. Second, the system understands context (who you are, your role and your task) to deliver the right answer, often by combining multiple verified sources. 

The impact of our solution was immediate. Within four months of its rollout, over 1,800 unique users were interacting with the assistant per month, with engagement trending positively. More importantly, we proved we were solving the slow bleed of inefficiency. User sessions became measurably more efficient, dropping from an average of 1.64 messages to just 1.41, because they were getting the right answer, faster, on the first try.

Crafting solutions that integrate into real workflows. 

There are plenty of off-the-shelf and decent tools already available for building a chatbot. The real challenge lies in building bespoke systems that integrate seamlessly into daily workflows, also known as complex enterprise integrations, that are also secure, reliable, highly accurate and personalized.

This is essential not just for performance, but also for compliance, data protection and user adoption. When the experience feels like a natural extension of how teams already work, that’s when transformation sticks.

However, connecting every piece of the puzzle requires a holistic approach. The development of our solution for this specific client was rooted in a single, unified team that covered everything from initial strategy and user pain point understanding to UX and design. This was made possible by engineering teams who orchestrated models to deliver secure answers at scale, all while our QA and delivery teams ensured everyone remained focused on achieving enterprise-grade outcomes.

In practice, this meant that our strategy team mapped pain points, the AI Core team built datasets and evaluation frameworks, the UX team distilled complexity into intuitive experiences, and engineering ensured scalability, resilience and security.

The hardest part? Balancing accuracy, latency and cost across deep enterprise-grade system integrations. It took many iterations over the past three years to achieve team maturity. Key project members had already worked on five similar conversational AI deployments across industries, and that collective experience was crucial. The learning curve has been steep but transformative.

A unified system built by a holistic team frees creativity.

The 4:00 PM panic is just the surface symptom of deeper inefficiencies that off-the-shelf tools can’t fix when accuracy, latency and cost all matter. 

True success comes from integrating bespoke AI systems seamlessly into the creative process—not as add-ons, but as enablers. This is what a holistic approach delivers in practice: a unified system where strategic insights, intuitive design and enterprise-grade engineering work as one. It is this system that ultimately solves the hidden tax of brand friction, giving your most valuable creative people back their time, budget and energy to focus on the work that actually moves your brand forward.

At the heart of it all is the user. We are driven every day by the goal of building next-generation AI interfaces that are not only intuitive and meaningful but also truly smart. For brands and enterprises seeking to achieve this same level of clarity and efficiency, our bespoke agentic AI architecture can be fully tailored. It adapts to your unique workflows and data environments while respecting all governance requirements, empowering your teams with intelligent systems designed precisely around your needs.

 

Discover how bespoke AI agent solutions help enterprises tame brand chaos and unlock creative efficiency. Taming Brand Chaos with Bespoke AI Agent Solutions brand models brand differentiation AI agents agentic workflow AI & Emerging Technology Consulting Technology Consulting Technology Services AI Digital transformation

The Takeaways from Advertising Week NY That Demand Action Now

The Takeaways from Advertising Week NY That Demand Action Now

AI AI, AI & Emerging Technology Consulting, Industry events 5 min read
Profile picture for user mediamonks

Written by
Monks

A panel discussion in progress at an event, with the "Advertising Week New York" logo overlaid in the center. In the background, a group of panelists sits in a semi-circle of chairs facing an audience, with a large screen displaying speaker headshots on the wall.

In an industry defined by rapid change, the conversations at Advertising Week NY provided a clear and urgent playbook for marketers. This recap moves beyond the theoretical buzz to offer a practical blueprint for how to re-architect your marketing model for a real-time, AI-powered world. Here’s what’s covered:

  • Re-engineering the creative model is no longer optional. Brands must move from a linear supply chain to a fluid, interconnected ecosystem that leverages AI for speed, scale and personalization.
  • ROI must be framed in the language of business value. The pressure is on to move beyond last-touch attribution and embrace holistic measurement models that connect marketing efforts directly to pipeline and revenue.
  • True relevance requires an infrastructure built for speed. Building a real-time brand is less about reacting to trends and more about proactively creating an agile system of people, processes and technology that can act on cultural insights immediately.

Another Advertising Week NY has come and gone, leaving the industry to digest a whirlwind of panels, predictions and prognostications. But beneath the familiar buzz around AI, measurement and retail media, a clearer, more urgent narrative emerged. 

This year, from the sessions we hosted to the conversations we joined, a clear theme of pragmatism took center stage. Conversations moved beyond the theoretical promise of new technologies to confront the practical challenges of execution: how brands can fundamentally re-architect their organizations to make real-time, AI-powered marketing a reality. The week’s discussions provided a practical blueprint for modern marketing, one centered on reimagining creative models, redefining value and building true organizational agility.

The AI mandate calls for a re-engineering of the creative supply chain.

For years, brands have operated on a linear creative supply chain: brief, ideate, produce, distribute. The consensus from Advertising Week NY is that this model is no longer fit for purpose. In an AI-powered world, the goal now is to transform the old assembly line into a fluid, interconnected ecosystem. This requires a foundational shift in thinking, moving away from rigid processes and toward agile, tech-enabled partnerships that can unify disparate teams and technologies under a single, strategic vision.

This pivot is precisely the kind of transformation Monks is undergoing with clients like General Motors. During the “Under the Hood on the New Marketing Creative Model” session, our Global Chief Client Officer, Deborah Heslip, spoke alongside General Motors Executive Director of Global Marketing Excellence, Molly Peck, to discuss the new strategies and partnerships required to thrive in this new era. The ultimate aim is a powerhouse that moves at the speed of the market. “It’s bringing everything together... what does marketing look like in the 21st century as a brand?” Peck said of the early stages of General Motors’ transformation.

This sentiment was echoed in “The AI Horizon: Shaping the Future of Work” panel at the Female Quotient Lounge, which explored how emerging AI applications will revolutionize customer experiences. Unlocking this technological promise demands a profound cultural shift. For marketing teams wondering where to begin, the answer lies in education and experimentation. The first practical step is creating a culture of learning through consistent internal education—like weekly sessions on the latest tools—and empowering teams to start asking creative questions. Fostering the curiosity to ask, “I wonder if AI could do this?” one way to kick off such initiatives. This can be as simple as using generative AI for low-risk creative tasks like brainstorming copy variations, creating image storyboards or generating mood boards to test the waters and build confidence.

Brands must move from vanity metrics to clear business value.

Alongside the push for operational transformation is a renewed, intensified pressure to prove its value. The need to connect marketing efforts to tangible business outcomes has never been greater, and the session “The ROI Revolution: Moving B2B Marketing from Vanity to Value” highlighted a key challenge: traditional attribution models, often built for B2C, simply miss the mark in today's complex buying journeys, which involve multiple stakeholders and touchpoints over extended periods.

The solution lies in moving beyond vanity metrics and last-touch attribution. Marketers must learn to speak the language of the C-suite. As Jae Oh, Director of Product Management at LinkedIn, noted, sales team doesn’t care about CPCs; they care about pipeline and revenue. “Your job is not to prove that marketing is working. Your job is to make it better.” This means embracing a more holistic view of measurement and getting marketing and sales to the same table, armed with the same data and rowing in the same direction.

A collage of four different event photos. The top left photo shows three women sitting on a stage with a banner that reads "THE AI HORIZON SHAPING FUTURE OF W". The top right photo shows two people on a stage with a large red and blue geometric background. The bottom left photo shows a "Measurement Lunch 2025" event with several people seated at tables and a speaker on a small stage. The bottom right photo shows a group of people sitting in chairs listening to a speaker in a room with a red backdrop.

This need for a more sophisticated measurement mindset was also the focus of a TikTok Luncheon on media mix modeling (MMM). The session reinforced that in a fragmented media landscape, relying on last-click attribution results in a fundamentally flawed view of media effectiveness. For marketers looking for the catalyst to bring to their CFO, the discussion provided a powerful example: one study found that TikTok captures 23x higher return on ad spend (ROAS) in media mix modeling versus last-click attribution. This is the kind of business-focused data that can justify a pilot project to quantify how much value a company’s current measurement model is leaving on the table, reframing the conversation from marketing metrics to business impact.

The push to operate in real time starts with building speed, strategy and smarter spend.

If AI provides the engine for transformation and ROI provides the map, then real-time agility is the vehicle that drives it forward. Building a real-time brand requires constructing an entire system that allows a brand to be truly relevant in the moments that matter.

The panel “When Imagination Meets Intelligence: Building Real-Time Brands with Data-Driven Precision” explored how to bridge the gap between creative storytelling and media effectiveness by emphasizing a test-and-learn methodology. The key is to design multi-dimensional creative systems that can be adapted and optimized on the fly, implementing real-time feedback loops that fuel both short-term performance and long-term brand growth.

Perhaps no group embodies this fusion of art and science better than today’s creator class. As Ronan O’Mahony, Senior Director of Brand & Advertising at T-Mobile, told our Head of NAMER, James Stephens, in one session, “You get on a phone with one [creator] and they will tell you, ‘What works for me is this, and here's what I see in my results, and here's how I think about that.’” This reality calls for a new collaboration model where creators are treated as strategic partners. Their value extends beyond content creation; they are a live feedback loop. For example, if a creator’s audience is consistently asking for a specific product feature, a real-time brand can use that insight to immediately inform a flash sale, test a limited-edition run or feed the data directly to the product team for the next iteration, turning cultural insights into business action.

Achieving this agility demands a specific organizational infrastructure and mindset, supported by technology. The “Anatomy of a Real-Time Brand” session tackled this topic head-on off-site at Adweek House, where leaders discussed how to equip their teams with the tools, data and—crucially—the risk tolerance needed to act on cultural moments immediately. This focus on proactive strategy was also central to the “Holiday 2025: Winning the Season with Strategy, Speed & Smarter Spend” discussion, where panelists emphasized a forward-looking approach. The goal is to create “seasons defined not by bigger budgets, but by smarter and more inspired marketing,” said Aisuluu Eralieva, AVP Data Driven Experiences & Audience Strategy, Consumer Products, at L’Oreal, ensuring that a brand is actively shaping the conversation.

Advertising Week NY culminated in a clear call to action.

The throughline connecting every major conversation at Advertising Week NY was clear: the modern marketing organization must be built for change. This transformation represents an immediate imperative, built on a holistic culture of innovation that seamlessly integrates AI into creative processes, measures success in terms of business value and operates with the speed and agility of a real-time brand. Advertising Week provided the forum and the focus; now, the work of putting that playbook into action begins.

Get the key takeaways from Advertising Week NY, including how to re-engineer your creative model, prove ROI, and build a real-time, AI-powered brand. Get the key takeaways from Advertising Week NY, including how to re-engineer your creative model, prove ROI, and build a real-time, AI-powered brand. advertising week ny ai-powered marketing marketing roi real-time brand creative model AI & Emerging Technology Consulting AI Industry events

Your Brand's DNA is the Ultimate AI Differentiator

Your Brand's DNA is the Ultimate AI Differentiator

AI AI, AI & Emerging Technology Consulting, Data Strategy & Advisory 4 min read
Profile picture for user Jessica Ross

Written by
Jessica Ross
VP, Data & Digital Media Consulting APAC

A vibrant, abstract depiction of a DNA strand, composed of numerous small, colorful particles. The double helix structure is visible on the left, rendered in shades of purple and blue. As it extends to the right, the DNA strand appears to dissolve into a scattered burst of individual particles, creating a dynamic, exploding effect. These particles are a mix of red, blue, green, and yellow, set against a soft, gradient background that transitions from a light purple on the left to a warm pinkish-orange.

At a glance:

Marketers can use AI to create differentiated and effective work by moving beyond generic tools and building a proprietary system trained on their own unique brand intelligence. Here’s how:

  • True AI-powered differentiation comes not from the tools themselves, but from training them on your unique historical data, audience insights, and strategic knowledge.
  • The key is to develop a custom agentic workflow—a network of specialized AI agents—that acts as a proprietary, intelligent system that understands and enforces your brand.
  • This approach transforms your marketing archive from a static resource into a dynamic, compounding advantage, creating a defensible piece of intellectual property that competitors cannot replicate.

How can we use AI without losing our brand's unique voice?

When everyone is rushing to adopt the same AI tools with the same capabilities, how do you create work that actually stands out? Creative differentiation has long been a critical imperative for brands, which is taking on a new urgency as creative workflows become more automated—at the risk of becoming more homogenized in the process. So, the answer to the differentiation dilemma doesn't lie in mastering the same off-the-shelf tools as competitors. Instead, it lies in building a proprietary system fueled by a company's unique data, intelligence, and history.

As we move from the excitement and potential of the early hype cycle to the messy reality of implementation, many brands are finding that while generic AI tools are powerful, they can lack the brand-specific nuance required for high-stakes marketing if they aren’t trained on your brand’s unique intelligence. The initial thrill has been replaced by the practical challenge of making AI outputs not just faster, but better and—most importantly—distinct.

 

How can my brand's data create a competitive advantage in AI?

In overcoming these challenges, we must move our focus from the AI model itself to the fuel that powers it. When brands use the same public models with similar prompts, they will inevitably get similar, generic results—a race to the bottom that creates content not worth people's time.

True differentiation comes from the quality and uniqueness of your inputs. The most valuable assets your brand possesses are your own historical performance data, your nuanced audience insights, your risk tolerance, and your strategic knowledge. Altogether, these make up your brand’s DNA. More than just quantitative data, brand DNA includes the qualitative elements that are harder to measure but essential to your brand’s identity: your unique point of view, your strategic decisions about which markets to enter (and which to avoid), and your specific interpretation of complex industry regulations. These are the inputs that contain your competitive edge.

So, how do you activate this unique brand DNA, transforming this treasure trove of data from a static archive into a dynamic, intelligent engine? The path to doing so lies in building a custom, agentic workflow.

What is an agentic workflow for marketing?

A marketing-focused agentic workflow operates as a network of specialized AI agents, all trained on your specific brand ecosystem to work in concert. These agents function like a bespoke, in-house team of experts that thinks and acts like your brand, but with the capacity to operate at limitless scale.

At the heart of this system is the brand model. Training this model involves feeding the system your entire history: your visual identity system, your tone-of-voice playbooks, your compliance policies, and your competitive positioning. We enrich this with the very language from your past high-performing campaigns and the specific nuances of your regulatory landscape. The model learns not just the rules, but the spirit of the brand. This in turn delivers consistency, ensuring every piece of AI-assisted work is instantly and recognizably on-brand.

Within the agentic workflows we build for our clients, we deploy specialist agents to support the core brand model. For example, our Insights Agent surfaces relevant trends and conversations, enabling brands to move at the speed of culture and engage authentically with relevant trends. Meanwhile, Strategy Agents act as powerful accelerators for growth, helping brands identify opportunities and activate new audience segments by analyzing market data through the lens of their unique strategic goals. Insights that in the past could take one of our CPG clients 18 months to identify and activate are now reviewed and responded to in close to real time.

How does an agentic workflow become a defensible asset?

This approach transforms AI into a strategic asset that serves as a powerful engine for differentiation. While competitors rent access to generic models and compete on similar prompts, you’ve built distinct intellectual property that produces creative work no one else can.

This "brand brain" is a living system that grows smarter and more effective with every campaign it analyzes and every data point it absorbs, a virtuous cycle that turns your brand’s history into compounding advantage. In practice, this means the agents work in concert to uncover unique creative opportunities. An Insights Agent might identify a burgeoning cultural trend through the specific lens of your brand's DNA, surfacing an angle invisible to your competitors. This is passed to the Strategy Agent to propose a micro-campaign, which is then validated by the brand model to ensure it aligns perfectly with your tone. This interconnectedness is what allows you to move on distinct cultural moments with speed, relevance, and safety.

What’s even better is that insights from a successful campaign automatically inform the strategy for the next one. The nuances of your highest-performing creative become ingrained in your brand model’s DNA, making the entire system better at finding the unique intersections between what your brand stands for and what the culture is talking about, leading to increasingly differentiated work over time.

Where should we begin in building a custom AI workflow?

In the age of AI, the most durable competitive advantage won't come from a tool you can buy, but from an internal capability you build. Activating your unique data through a custom agentic system is how you make your own intelligence scalable, turning your brand’s history into a strategic asset.

Making this operational and strategic shift is a significant undertaking, and every brand is at a different stage of its journey. That’s why we engage with our clients flexibly. For some, it begins with advisory to navigate the change. For others, we stand up managed agent services to take the burden from in-house teams. And for those ready to invest in self-service, we help execute full custom builds. Regardless of where you start, the most critical step is recognizing that your brand’s history is the most powerful dataset you own.

Unlock true brand differentiation. Learn how to build a proprietary AI system using your unique brand DNA and gain a competitive edge. Unlock true brand differentiation. Learn how to build a proprietary AI system using your unique brand DNA and gain a competitive edge. brand models brand differentiation AI agents agentic workflow AI & Emerging Technology Consulting Data Strategy & Advisory AI

IBC Recap: From Legacy Models to a Live, AI-Powered Mindset

IBC Recap: From Legacy Models to a Live, AI-Powered Mindset

AI AI, AI & Emerging Technology Consulting, Emerging media, Industry events, New paths to growth, VR & Live Video Production 4 min read
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Written by
Monks

Large, three-dimensional red letters spelling "IBC2025" stand on a brick plaza in front of the entrance to a modern convention center with a glass facade.

The media and entertainment landscape is witnessing a massive transformation. The rigid, linear model of broadcast, with its costly on-site infrastructure and time-consuming workflows, is ceding ground to an era of fragmented audiences and a relentless demand for real-time, personalized content. At IBC 2025, the industry was abuzz with a clear message: the future is software-defined, and the brands that thrive will be those that embrace agility.

But talk of agility is easy. The real challenge, and the focus of the conversation in Amsterdam, was how to ground these ideas in reality. How can broadcasters break free from decades-old production models? Where are the real revenue opportunities in vast, dormant media archives? And how can businesses adopt powerful new technologies without being crippled by cost and complexity? The discussion needed to shift from conceptual promises to tangible solutions, with many on display throughout the conference.

Decades old broadcasting models are evolving to meet modern audience demands.

For decades, the broadcast industry has stood on what seemed like solid ground, but that foundation has irrevocably shifted. As Lewis Smithingham, EVP MEGS at Monks, noted on stage, “Media production has been done effectively the same way for something like 58 to 59 years.” But that traditional model is breaking under the strain of a new reality where audiences are no longer a monolith, but a diverse collection of interests scattered across countless platforms. To reach them, he explained, “We can't deliver with a straight line of sight anymore, because there isn't a straight line, and there is no primary platform. It's all over the place.”

This new landscape demands a new approach that breaks free from the institutional inertia of how things have always been done. Reaching modern audiences requires the agility of cloud-native production, which is more a fundamental change in mindset than merely a technological upgrade. It means letting go of old “golden rules,” such as never turning off a generator for fear of a system collapse, and instead embracing an agile, software-defined approach that manages systems through adaptable software rather than rigid, physical hardware.

Nowhere is this shift more apparent than in the evolving role of the media archive. For too long, valuable content has been locked away in dusty vaults. Now, AI is rewriting that playbook, transforming stagnant libraries into living, breathing performance archives. 

A panel of four male speakers sits on a stage, addressing an audience. The two men on the left are seated on white armchairs, while the two on the right are seated on white stools. Behind them, two large screens display headshots and names of "Panel speakers" with "Moderator" at the top. The stage is lit with blue light, and the audience, mostly men, are visible from behind, facing the stage.

On panels and on-stage experiences, Lewis Smithingham discussed innovation within broadcast media.

This evolution means moving beyond thinking about rights on a per-title basis and seeing the monetization opportunities in the underlying IP. For a sports broadcaster, this could mean using AI to instantly find and package player highlights following a high profile trade—a process that would traditionally take significant manual effort. For a studio, it means transforming a classic radio show into an animated series for social media. By democratizing archives with AI-powered tools, we give editors, producers, and even fans the ability to unearth new value, create new stories, and generate novel revenue streams from content that was once forgotten.

Ultimately, these technological shifts point to a single imperative. As Smithingham simply put it: in today's environment, “if you're not real time, you’re history.” Success now comes from using technology to transform dormant IP into the dynamic, personalized experiences that connect with audiences in real time. This is the new frontier of broadcasting, and it's a future we are actively building.

AI-powered tools empower teams to deliver better viewer experiences.

The ultimate goal of all this innovation is to deliver a better, more personal experience for the audience. One of the central themes of the talks throughout the show was the need to empower creators with agile, real-time tools that make this possible. Our LiveVision™ demo illustrated this point in action.

LiveVision™ is an AI-powered tool that operates within live production workflows. Built to run on a full stack of NVIDIA hardware and software technologies including NVIDIA RTX PRO Server, Video Search and Summarization Agent, and Holoscan for Media , LiveVision™ can be deployed on edge, in the cloud, or in a hybrid environment. It brings real-time intelligence to the broadcast by analyzing multiple camera feeds simultaneously, introducing object detection and analysis into the broadcast pipeline for shot prioritization, scene description, and audio transcription. This frees up production teams for the creative process and provides end-of-day summarizations.

Two men and a woman pose smiling at a conference booth. The man on the left and the woman in the middle are both giving a thumbs-up. They stand behind a table that features a green sign with the NVIDIA Partner logo. In the background, a large sign reads, "M&E ORCHESTRATION PARTNER."

The Monks booth showcased demos, including our LiveVision™ solution.

New tools are turning dormant media archives into new revenue streams.

Our Time Addressable Media Storage (TAMS) demo offered a powerful solution to the challenge discussed above of unlocking value in dormant media archives. This demo showcased a practical application of the industry's shift from static storage to “performance archives”—systems that actively surface valuable content.

TAMS tackles the time-intensive process of manual search by using AI to analyze and index the content itself, making footage searchable by actions, objects or people within seconds. This provides instant, frame-accurate access to massive media libraries, transforming a dormant archive into a dynamic, monetizable asset. For example, a sports rights owner could use TAMS to instantly pull clips of a specific player's key moments to create a personalized highlight reel for fans, or quickly curate footage for live betting markets.

The industry’s future depends on a fundamental shift in mindset.

Ultimately, conversations at IBC 2025 painted a clear picture of an industry at a crossroads. It's clear that the transition to a real-time, AI-driven world requires more than simply adopting new tools and platforms. The real challenge is to overcome the inertia of legacy workflows and embrace a more agile, experimental and software-defined approach to creating and monetizing content.

Success in this new era requires orchestrating creativity and technology to build systems that are not just innovative, but deeply relevant, efficient and profitable. It’s this synthesis of vision and execution that will define the next chapter of media.

From legacy models to AI-powered production, IBC 2025 showed how media is evolving toward agility, personalization, and real-time storytelling. IBC Logo description placed outside of IBC 2025 Venue software defined production cloud-native broadcasting media archives live production broadcast technology AI & Emerging Technology Consulting VR & Live Video Production Industry events AI Emerging media New paths to growth

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