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Welcoming Our 2023 Sound Reel to the Stage

Welcoming Our 2023 Sound Reel to the Stage

Monks news Monks news, Original Content, Studio 4 min read
Profile picture for user Maarten Meussen

Written by
Maarten Meussen
Head of Sound

Color sounds wave shape into a circle

We have just released our latest Sound.Monks reel and, if I may say so myself, it’s a true earcatcher. Not just because it showcases our best work of the last few years, but also because it tells a much broader success story: the sound of multiple creative disciplines working together harmoniously. But before we dive into our sound team’s cross-country collaboration, let’s take a moment to spotlight sound itself.

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You can’t beat the impact of sound.

Call me biased, but I consider sound to be an essential part of integrated production. It has the power to fully immerse people in any type of environment. By emphasizing different moods, sound design and music can guide the attention of the listener, create a sense of anticipation, elicit emotions, spur (inter)actions, or simply bring a lot of positive energy into a room. In any case, sound can leave a big impact—sometimes it’s even the only thing that people remember from a piece of content.

Through our 2023 sound reel, which captures some of our most outstanding work for the world’s biggest brands, we aim to convey the unrivaled experiences that sound can bring. In essence, it’s a compilation of the most exciting, extraordinary and even unexpected projects that not only stuck with us, but also struck a chord with our clients and audiences. 

We unify composers, musicians and sound designers across the globe.

Our sound team is spread across Argentina and the Netherlands and consists of an eclectic mix of composers and sound designers who come with a wealth of experience. Whether you need a custom composition, lively sound design, or an immaculate mix, we got you covered. As wide-ranging as sound itself, our team not only houses a diverse spectrum of skills, but each member also has their own expertise. On top of that, we have many talented musicians on board, from gifted violin players to hard-hitting drummers. 

Even though our team is split across two locations, with a massive ocean in the middle, everyone is completely attuned to each other and used to collaborating on projects across continents. This comes in handy when you work with clients around the world. When one workday ends, another’s still in full swing, which allows us to leverage the benefits of covering multiple time zones in meeting tight deadlines. 

For integrated production, it takes two (or more) departments to tango. 

Not only is our international team able to work together effectively, despite the distance and time difference, we also love to join forces with other departments—and it so happens that our internal Films, Post and Animation people are just a few desks away. One especially stunning outcome of these collaborations is the 2022 animation reel, a project that’s very close to our hearts. We composed original music and got to record it with the world-renowned Metropole Orkest at their homebase in Hilversum, which was a mind-blowing experience in and of itself. 

Throughout composing this piece, our Senior Music Composer & Sound Designer Gabriel Barredo, who is based in Buenos Aires, worked closely together with the animators to ensure perfect alignment with all the visuals. He told me that he was very impressed by the music brief. “It had conceptual and technical depth and the music references were awesome,” Gabriel said. “Also, the sound team provided a lot of ideas and feedback so that I could keep improving the piece. It was a great experience because everyone was so involved in the process. It became abundantly clear that we all love what we do, and everyone on the team is willing to share their knowledge, experience and ideas—even if we are thousands of miles away from each other.” 

Hereafter, our Senior Composer Pim van den Heuvel took over as music supervisor, creating scores for every section of the orchestra. He also attended the recording session and consulted with the orchestra and its conductor. Finally, he took on the daunting task of mixing everything together—if you’re curious to see how he managed, make sure to take a peek behind the scenes

More recently, our sound talent across the globe collaborated on a major project for Hulu’s History of the World Part II. To promote the highly anticipated release of this hit series, Media.Monks designed, animated and developed an interactive game for mobile, web and Xbox. Users can spring into the silliness of the show as they’re guided through hilarious historical recreations, such as “The Big Burp” that created the universe. As we were responsible for the music, this project required all our sound design experience, composing power and time zone flexibility. The experience features a massive soundtrack consisting of 11 tracks in wildly different styles. As players progress, the music seamlessly moves from one style to the next and pulls them into new eras. Moreover, the aim of the sound design was to make each environment truly come to life. This required close collaboration with our creatives and developers, as we produced nearly 600 sound files and VO lines—some done by Mel Brooks himself!—on top of the entire music system. 

Sound is the heartbeat of every production.

Needless to say, having sound in-house as an integrated part of the team has many perks. The biggest benefit of them all is that tighter alignment with our creative and other teams automatically results in a more cohesive end product. Whether we are sound designing for an interactive experience, composing a catchy tune, recording VO in different languages, or mixing for the big screen, we always work in close collaboration with our directors and creatives to deliver our best work possible—which you’ll hear when you tune into our 2023 sound reel.

Learn how having sound in-house as an integrated part of your production team results in a more cohesive end product. integrated production in-house agency film production sound design sound Studio Original Content Monks news

Why Keeping a Human Focus is Key to In-Housing Success

Why Keeping a Human Focus is Key to In-Housing Success

Data Data, Talent as a Service, Technology Training & Coaching, Transformation & In-Housing 3 min read
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Written by
Monks

media.monks and tmobile logos in puzzle pieces

While any in-housing effort is designed to materially improve business operations and the customer experience, truly transformative ones rely on cultivating a stronger employee experience. “In-housing at its core is about people,” Evan Barocas, Senior Director of Digital Media at T-Mobile, told members of the ANA In-House Agency Committee. Joining Travis Groves, Media.Monks Senior Director of Media Operations, Barocas delivered a session about how this people-first philosophy was key to shaping a supportive, transparent in-house culture built for long-term gains.

T-Mobile is an ANA In-House Excellence Awards category winner for Best Media Plan, a Gold Campaign US Media Awards winner for Best Use of Digital/Programmatic, and an AdExchanger Awards finalist for Best In-House Media Operation. Their journey to build a best-in-class digital media team was designed to address gaps that the organization identified between lines of business and ways that T-Mobile engaged with agencies to support them.

From clearly delineating team goals to streamlining collaboration and more, Barocas and Groves both shared advice on how supporting employees is vital to designing a high-achieving in-house team. Below are insights from the ANA committee meeting, which client-side marketer members can find here.

Transparency and clear objectives set a foundation for success.

To help T-Mobile on its path to in-housing, Media.Monks developed a bridging strategy that focused on training employees, establishing processes for operational success and transferring those processes back to the in-house team once they were ready. This measured approach mitigated some of the risks that T-Mobile previously ran into while in-housing paid search, like internal competency gaps, process gaps and other challenges.

Initially, it was crucial for T-Mobile to set clear objectives for everyone on the team. These goals focused not only on what the team set out to achieve, but also the value those efforts provided to the enterprise. This helped prioritize T-Mobile’s key in-housing efforts while also keeping everyone focused on the team’s purpose.

Barocas compared the lack of role clarity to children playing soccer, “where the ball gets kicked and a gaggle of kids follow.” An example that may feel more familiar: directionless calls or meetings that everyone attends, whether it’s relevant to their role or not. By creating transparency for every role in the team—their competencies, areas of ownership, the mechanisms in which each connects to one another—the T-Mobile team was able to build pathways for better, more efficient communication and collaboration. Adding onto the soccer analogy, Barocas noted, “I’m playing defense, and I know how I’m going to interact with midfield and the goalie.”

Fuel transformation by remembering the person behind the role.

Ensuring everyone was on the same page is one example of how the T-Mobile team sought to support each individual member. “The focus on people is the differentiator between really good in-house programs and programs that I’ve seen struggle,” Barocas says, noting the importance of setting people up for success and making them feel rewarded for the effort they put in each day.

This is important for morale when an organization takes on entirely new capabilities that were once handled by an external partner. “You’re asking a group of individual people to take on a function for an enterprise that comes with extreme liabilities,” said Barocas. “If you don’t see the person behind the role that you’re asking them to play, you’re missing the point.”

Empowering the team had another benefit: it gave everyone the sense of ownership needed to solve challenges in operations and processes as they became apparent. Again, in-housing is all about the people: “In-housing is less about capacity management, resourcing and operation success. It has to do with how you are reorienting the people on your team and setting them up for success,” Barocas said, noting how his team can proactively solve problems now that processes are clearly defined.

Build with flexibility.

Speaking of operational challenges, it’s important that any in-house team is built for flexibility as new lines of business plug in or the organization’s needs change. In the case of T-Mobile, we built a model that remained malleable as scope widened. This led us to extend beyond our initial handoff goal at the end of 2021 to further support T-Mobile’s emerging needs.

“As things have evolved and changed, our scope of work extended to go into more in-depth support, like a MAPS assessment,” which is a robust audit of various aspects of a brand’s digital marketing operations, said Groves. “What is working, where are the gaps, where does future work need to be done for long-term success? As these engagements evolve, we’re able to adapt.”

Flexibility and efficiency are key to building a best-in-class in-house team. T-Mobile was able to achieve this and more by focusing on the foundation of the business—its people—and empowering them to flourish. Want to learn more about how the employee experience translates to better business impact? ANA client-side marketer members can learn more by checking out the session in full here.

Learn about T-Mobile and Media.Monks’ people-first philosophy and how it was key to shaping a supportive, transparent in-house culture built for long-term gains. in-house agency in-housing in-house marketing Data Transformation & In-Housing Talent as a Service Technology Training & Coaching

How CEMEX Gave its Marketing Team a Makeover With Monks+

How CEMEX Gave its Marketing Team a Makeover With Monks+

4 min read
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Written by
Monks

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Not long ago, the multinational building materials company CEMEX embarked on a journey to evolve its traditional foundations into a digitally-driven business. It was a bold move within an industry that seldom comes to mind when we think about digital transformation, but a venture crowned with success by the hands of an in-house content production team.

At its core, the decision to evolve their marketing team and bring content production in-house stemmed from the fact that in today’s highly competitive market, brands need to attract their target audience with high-quality content that responds to their needs in real-time. This means balancing speed, quality and value without sacrificing any. To that end, CEMEX found agency partners were very valuable, but an in-house approach could better position them for the years to come by providing the necessary agility.

Naturally, our Monks+ category team—which specializes in amplifying our client’s capabilities through flexible in-house, embedded or hybrid partnerships—was there to help. From enlightening senior management on the importance of smart content production—the delivery of high-performing content based on consumers’ needs—to collaborating with recruitment to cast the right talent, we brought CEMEX’s ambitions to life in a matter of months, we set them up for success in today’s always-on marketing environment.

Setting up a Custom-Fit Team

For a massive organization with clients all over the world, balancing speed and quality without breaking the bank is no easy feat. And although this is one of today’s biggest challenges for digital brands, traditional companies are by no means exempt. “It was a bold choice for us to undertake this digital transformation journey,” says Guillermo Vivanco, Head of Marketing at CEMEX Mexico. “But we knew that managing our content production in-house could be more cost-effective and allow us to future-proof our team.”

a graphic for CEMEX's Experts campaign

For the “Xperts” campaign, CEMEX’s in-house content production team was the key to high-quality assets with speed to market.

In order to get there, CEMEX needed a model that was truly tailored to their needs and interests: building a fully-integrated team that blends into the brand’s existing infrastructure. In this case, a team composed of agency experts packed with a deep understanding of the brand’s challenges, goals and culture, partnered with CEMEX’s employees to revamp their website, produce integrated marketing campaigns and help Vivanco assemble CEMEX’s own content production team. One that could compete with any agency’s level of expertise, high-tech equipment and appetite for innovation.

For CEMEX, the end goal was to support at least 50% of their content production needs from within the company. And when building a tailored embedded partnership, the ultimate aim is to back the brand’s key objectives, which can vary significantly among different companies. As our Global Head of Embedded Production Louise Martens explains, “It’s key to align on how we will be measuring success from the very beginning. We may already know what a content production in-house studio should look like, but it’s important to ensure both parties are on the same page.”

It All Boils Down to Partnership

One of the greatest aspects of having a model that fully immerses team members in their clients’ business and culture is that it sparks profound engagement. When done right, it can run deep. “With CEMEX, we managed to set up a working relationship that was fun, encouraging and very rewarding,” says Martens. “In a way, we created a new culture, which was fascinating to see.”

Having a joint culture drives a deep sense of personal stake in the brand’s success, but it also leads to full transparency and higher accountability. Add to that the flexibility in scale and skill sets available on-demand, and it’s no wonder many opt for this model. 

But just like an embedded team fully immerses into the client’s business to amplify the team’s power, it’s important for brands to have an integrated mindset too. That is, desiloed processes that allow different departments to seamlessly work together.

Monk Thoughts As head of marketing, I want my team to be an extension of the sales and customer experience. At the end of the day, our goal is to strengthen the relationship with our consumers by giving them the best possible experience at the right time. One of the ways we can achieve that is by serving native content that’s fit-for-format, agile, and mindfully curated.
Guillermo Vivanco headshot

Building Businesses for the New Era—Brick by Brick

Of course, building a team from scratch didn’t come without its obstacles. But while long timelines or the ability to retain creative talent are some of the most common concerns, Vivanco explains that the biggest challenge is to pass on the sense of urgency internally. “It’s not always easy to help everyone see why these efforts are relevant,” he says. “How in-house production can make any business thrive and why we need to leverage the latest technology  to do so.”

About steeping senior management in the importance of creative work, Martens agrees but adds, “It is true that, as a marketing services company, we have a different view of the value of content and how to think about advertising. But in most cases, companies within the more traditional industries are the ones we innovate the most with, because they are open to being taught, as their expertise lies somewhere else.”

As daunting as the process may seem, it’s the embedded team’s responsibility to coach everyone through it and to offer support every step of the way. At least until the brand has reached their final goal, which could take as many forms as there are companies in the world. For CEMEX, this is just the start of an ongoing journey of digital transformation. “Now that we have the bandwidth to support most of our content production needs in-house , the next step is to build a robust data team that can facilitate  the ownership of  our first-party data and allow us to iterate in an intelligent way,” concludes Vivanco.

In marketing, change is the only constant, which makes it increasingly difficult for a brand to stay on top of the game. Yet with access to valuable resources and the right model in place, building a trusting relationship with your consumers should be a smooth process. One where cost-effectiveness, speed-to-market and a consistent narrative are not opposites, but bridged by an embedded model that’s rooted in collaboration, transparency and teamwork.

CEMEX’s Head of Marketing explains how Monks+ took their content production to the next level with an in-house approach. CEMEX’s Head of Marketing explains how Monks+ took their content production to the next level with an in-house approach. in-house agency in-house marketing content marketing embedded services
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Sprint Media Buying • Moving Ops In-House for a Data-First Approach to Business

  • Client

    Sprint

  • Solutions

    MediaTransformation & In-HousingTechnology Training & CoachingMedia Strategy & PlanningProgrammatic

A person smiling and standing in front of a Sprint logo

Results

  • Increased conversions by 99% and cut digital acquisition costs in half within the first year.
  • Saved $6 million in costs annually.
  • With savings reinvested into working media, 
drove a significant increase in sales through 
Sprint digital channels.

Revamping operations for a move in-house.

Before it merged with T-Mobile US in 2020, Sprint was the fourth-largest network operator in the United States, providing wireless services to over 50 million customers. While, like its competitors, most of Sprint’s sales were transacted either over the phone or in-store, company leadership knew that more and more customers would be interacting with the brand online—and expecting more from those interactions. To enhance the company’s ability to respond to the market in real time and curb rising advertising and customer acquisition costs, Sprint sought to revamp its digital marketing operations and gradually move media planning and buying in-house.

The Sprint team was confident that being closer to their marketing data and execution would help them win in an extremely competitive telecom space, but there were few examples of other companies having made such a change. Given our deep Google ecosystem knowledge and flexible service model, we were selected to partner with Sprint in facilitating the transition.

After a very brief audit phase, we took over Sprint’s media management and embedded our teams within the Sprint and Boost Mobile digital marketing organization. We spent the first year laying the groundwork for an effective digital marketing team—rebuilding their campaign structure, reporting and best practices. We then spent the next 18 months assisting with recruiting and hiring efforts, and then trained in-house teams to self-sufficiency.

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Quite honestly, moving in-house has blown away our expectations in terms of how much year-over-year improvement we’ve been able to see, both from a top-line and a bottom-line perspective.
Read on Campaign

Pulling back the curtain.

Before Sprint was able to more effectively activate its enormous wealth of customer data, it was crucial to gain transparency into Sprint’s digital advertising technology fees, data fees and inventory costs. We worked directly with Sprint’s external vendors to identify opportunities to decrease tech and data fees and eliminate waste from audience oversaturation. These efficiencies allowed Sprint to reduce overall ad spend while continuing to increase working media.

With transparent service models and media spend in place, Sprint was ready to run with its wealth of marketing data. We oversaw the consolidation of disparate data sources into in-house data lakes, allowing for significantly more granular segmentation and targeted programmatic campaigns. Sprint’s newfound laser focus on precise and meaningful audience segmentation helped the brand realize increased efficiencies in its programmatic media spend and stronger campaign performance.

A graphic of a computer showing a dashboard full of data

Taking the reins.

In the early stages of the project, Monks was on-site twice a month—and more frequently as the in-housing phase approached—to facilitate clear lines of communication with Sprint’s project stakeholders and familiarity with the personalities and working styles of auxiliary team members across web analytics, design and website development. We worked hand-in-hand with the team to manage the transition from their external agency and to refine their digital program. We helped identify new KPIs and measurement models, found ways to reduce waste, and created an audience framework that attracted higher-quality traffic. We also developed a multi-touch attribution model for better insights and built a system for real-time reporting.

After proving the early results of bringing digital media in-house, we helped Sprint with the next phase of the journey—assisting in the design of their team structure, creating candidate profiles to identify the right talent to handle digital media planning and buying. In-person training—literally with hands on the keyboard together as key capabilities were turned over—ensured a smooth transition from Monks to Sprint team members.

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In partnership with

  • Sprint
Client Words Monks' deep programmatic expertise and advisory capabilities made them an easy choice. They’ve helped us gain the control, insights and flexibility to be able to better meet the needs of our customers and our business as a whole.
Rob Roy headshot

Rob Roy

Chief Digital Officer, Sprint

Impact

Inspiring a generation of business leaders.

Beyond the benefits Sprint experienced over the course of the relationship, in 2020, we had the privilege of working with the Sprint digital team and Harvard Business School to create a case study on Sprint’s digital transformation success. We are humbled that our work is included in the Harvard curriculum for future business leaders.

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Get in touch.

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Bayer Consumer Health • Moving Digital Media Ops In-House For Greater Control

  • Client

    Bayer

  • Solutions

    MediaMedia AnalyticsTransformation & In-HousingMedia Strategy & PlanningDataMeasurement

Results

  • $10 million in cost savings within 
the first six weeks.
  • Increased working media, targeted impressions, category reach and, 
ultimately, ROI.
  • 35% ongoing efficiency improvement in media cost.

Taking the wheel.

Bayer’s Consumer Health Division brings consumers some of the world’s best-known and most trusted over-the-counter medications, nutritional supplements and other self-care products. In 2018, Bayer Consumer Health US sought to make its digital advertising more responsive, effective and cost-efficient. So the company embarked on a plan to bring digital ad operations in-house. 

The goal of transitioning to an in-house shop was to improve performance and transparency while reducing fees, improving speed to market and developing data insights for smarter decision-making. They also wanted to broaden and deepen digital expertise across their organization. To execute on this vision, Bayer partnered with Monks to support the transition and help build out the in-house team and systems.

A person on a bicycle along with the bayer logo and a colorful circle

Driving efficiency at scale.

Our team worked with Bayer to develop a two-phased approach to digital media self-sufficiency. In phase one, we took interim control of campaigns and technologies across two dozen brands while we helped Bayer establish frameworks and processes for digital ad buying that would drive efficiency at scale.

A few pictures of doctors working in a hospital

As a first step, we helped Bayer gain access to underlying campaign data and identify opportunities to reduce or eliminate fees from digital media buys. Bayer brand expertise, coupled with access to data, immediately unlocked opportunities for the team to quickly gather insights and make them actionable. Data fueled the creation of a highly complex but unified taxonomy to assist with analysis and provide a consistent data feedback loop. We integrated cleaner data into dashboards, giving the Bayer team fast and easy ways to interact with data and uncover insights. With ownership of media costs, weekly sales, profit data and competitive reports, the Bayer team was empowered to make optimization decisions that would have the most meaningful impact.

Bayer logo on a building
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Press As we start to onboard all of our data and put things into our system, there will be the question of the bandwidth of the team, which is why it’s so important to have a group like Monks support the business.
Read on Digiday

Impact

The road to self-sufficiency.

To build a self-sufficient team and ensure a smooth transition, we worked with Bayer to create and establish job descriptions, communication flow and performance and workflow standards. We implemented a staggered transition plan, with a period of overlapping support, so Bayer could hire and train the necessary talent to take over day-to-day ownership of media, search, social, programmatic, analytics and strategy—all achieved two months ahead of schedule.

Given the success of the Consumer Health engagement and the strength of our partnership, Bayer sought Monks’ advice and support on digital transformations for the Pharma and Crop Science divisions.

Results

  • 1x AdExchanger Award

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In-House or External Agency? An Embedded Mindset Offers the Best of Both Worlds.

In-House or External Agency? An Embedded Mindset Offers the Best of Both Worlds.

5 min read
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Written by
Melanie Sweet

In-House or External Agency? An Embedded Mindset Offers the Best of Both Worlds.

This article was originally published in Campaign Asia @ campaignasia.com

In marketing and advertising, the only thing we know for certain is that things always change. And in today’s world where we’ve learned that everything can change on a moment’s notice, brands are starving for working models that allow them more control of their narrative and the content they create. 

We know that the traditional brand-agency relationships are limited—the growing trend of companies moving to in-house teams is proof of that. In August 2020, a Gartner spend survey of CMOs found that 32% of external agency work had shifted to in-house teams over the previous 12 months. But while in-housing can offer brands major benefits—like cost savings, faster speed to market, and consistency over the brand narrative—purely in-house teams can lack elements of innovation and inspiration that the cross-pollination of diverse business categories and verticals affords agency creatives and marketers. Not to mention that adapting to the discomfort and inconvenience of quickly changing landscapes—something external agencies thrive on—may be difficult for brand teams.

The embedded partnership offers brands the best of both worlds. For some companies that have relied heavily on external agency partners, the embedded partnership allows them to quickly adapt to change while continuing to serve their audiences. For others, an embedded agency partnership serves as a hybrid first step toward full in-housing. And there are many, many brands we work with—large companies and start-ups alike—that maintain embedded agency staffers long term to help manage the ebbs and flows of marketing needs.

Enter the embedded partnership

In the embedded partnership model, brand and agency teams brainstorm together, edit each other’s work, talk daily, and often sit in the same offices. The most common misconception about the embedded model, however, is that simply putting people together in the same space—either virtually or on site—is the solution. “Embedded” means teams are involved in strategic conversations much further upstream than traditional agencies and openly collaborating on assignments to the point that ideas flow more naturally and decisions are made faster. Much more than a model, an embedded partnership is a mindset. This deep engagement based on teamwork and mutual trust yields results that exceed expectations, integrate fully with a brand’s existing infrastructure, and align with the latest go-to-market strategies. 

Keeping it fresh

Once thought appropriate only for content production needs, embedded agency engagements have expanded to cover end-to-end solutions spanning many areas: data, strategy, creative, production, platform development, optimization, and media, among others. And given the recent focus on privacy and preparing for a world without cookies, embedded digital marketing staff would be the ideal resource for managing a brand’s first-party data

Why are brands turning to embedded teams? Acquiring and energizing creative talent has historically been a challenge for in-house agencies—a challenge that can intensify when budgets are tight but marketing needs necessitate new skill sets. Plus, there’s always the risk that wholly internal teams turn into echo chambers for internal assumptions and company speak or, even worse, become insulated from emerging trends. An independent contractor or boutique agency can serve as a means of outsourcing small tasks but an embedded partner has immediate and greater access to talent and specialized skills, as well as external ties that can help introduce innovation. And given its proximity internally, the partner agency can become an extension of the company’s marketing team to seamlessly amplify the team’s power. 

Staying nimble

One of the main drawbacks to fully in-housed teams is their limited ability to handle sudden increases of work or reduce costs during periods of lower demand. And one of the key elements of the embedded model is that it provides flexibility in scale and skills sets available on demand as needs dictate. In large companies, for example, internal marketing teams can hum along until an unforeseen opportunity presents itself and a massive program needs to be executed—fast. Hiring full-time employees for a three- to six-month program is hard to justify, but so is signing on with an agency (even for minimum contracts) or hiring and then managing individual contractors. With the embedded model, a middle way emerges—a team of experts from a single agency can be brought in to leverage insights and execute quickly and smoothly. 

Covering all the bases

Building and maintaining a full in-house team is not for the faint of heart. In-housing requires a major commitment of time and money that can be a difficult pill for an organization to swallow—especially when striking the perfect balance between capacity and utilization is nearly impossible in today’s changing marketing environment. In smaller companies—like technology start-ups where most early resources are funneled to engineering and go-to-market timing is a moving target—there may not be the right staff on hand to handle the next phase of growth. But hiring quality employees takes time, and bringing in a full-on agency is costly and time-consuming. With the embedded model, interim senior marketers with the support of a full agency behind them can be quickly enlisted to execute everything from consumer tests to full marketing programs, without a major long-term commitment. This flexibility provides for support in tackling everything from operational problems to pilot testing new ideas and products to full go-to-market strategies—with companies only expending associated costs, rather than ramping overhead.

The many flavors of the embedded model

At its core, the embedded approach blends internal and agency teams working side by side with full transparency and higher accountability. That said, for as many different companies there are in this world, there are likely just as many different embedded combinations possible! Personnel models span fully embedded models with agency individuals and teams on site, hybrid models with some combination of on-site and off-site support, and fully off-site models supported by local or remote staff. And financial models that are retained, based on time and materials, project- or work stream-based, or a combination.  

To best determine whether an embedded partnership is right for your organization, you must consider short-term needs and long-term goals, and then evaluate your capabilities to determine where (and potentially when) you’d need to shore up resources. To put you in the partnership mindset, here are just a few areas where an embedded agency model can help:

  • Consultancy to handle strategic work or restructuring, such as developing new operating models or in-house studios
  • Plug-and-play project support with individuals or teams delivering part of a project or dropping into an existing workflow on a project
  • Ongoing work streams with dedicated individuals or teams for everything from onboarding to in-market delivery
  • End-to-end teams and solutions working as an extension of your team to absorb a higher volume of work for an extended period
Bridging the gap

As brands search for a model that provides them more control, a key challenge many of them face is a lack of resources that allow them to meet their fullest potential—whether it’s the need for all hands on deck to produce always-on content, or specialized skill sets for quick and one-off projects. The embedded model is what allows brands to bridge the time, skills, and needs gap to deliver results in an always-on world with speed, quality, and value. In its purest sense, the embedded model boils down to true partnership—a relationship based on shared goals, teamwork, and trust. And at the end of the day, relationships are what make the difference.

The traditional brand-agency relationships are limited. Brands need working models that allow them more control of their narrative. Here are just a few areas where an embedded mindset and model can help. In-House or External Agency? An Embedded Mindset Offers the Best of Both Worlds. in-house marketing in-house agency embedded agency

Helping Brazil’s Beloved Flip Flop Brand Grow its Global Footprint

Helping Brazil’s Beloved Flip Flop Brand Grow its Global Footprint

5 min read
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Written by
Monks

Havaianas is a brand for everyone, owing its early success to the working class. But over the decades, Brazil’s biggest fashion export really has delivered on its promise that there’s a pair of flip flops for everyone, upscaling the affordable yet durable traditional pair into a wide range of footwear with broad appeal.

While the brand has achieved icon status in Brazil, Havaianas is a brand with a significant global reach. Circus Marketing, who joined our monastery earlier this year, has greatly supported and enhanced Havaianas’ efforts to accelerate success around the world, helping audiences everywhere come to know the brand like the Brazilians do: a truly democratic brand that stands for the people.

Circus and Havaianas march in perfect sync thanks to their close connection in Havaianas’ internal creative team, Hana. Hana is built for digital, and was established after Havaianas realized the opportunity to increase their digital investment to make creative more effective. While Hana is an internal team, its efforts are accelerated and supercharged by Circus–at home and around the world. Here’s how.

Legitimizing the Brand Story through Collaboration and Activation

A lot of what makes Havaianas such an iconic brand is through its marketing—not just in the messages it puts out, but even in how it produces work internally to live up to the brand image.

Speaking at a Brand Innovators event presented by MediaMonks and Circus centered on multicultural marketing, Havaianas CMO Fernanda Romano said, “By design we’ve made it a rule internally that we need to bring representation to the table. Our partners know…don’t even bother to bring a bid to the table if you haven’t bid with all sorts of people.”

Havaianas-Group

Guests gathered virtually in a series of online marriage ceremonies hosted by Havaianas.

The brand is further transforming itself to support marginalized communities: most recently, Havaianas launched its “All Love is Welcome” platform to celebrate LGBTQ+ pride. This is more than just a campaign: it’s a year-round commitment that demonstrates the brand’s role in supporting the LGBTQ+ community in an impactful way.

In addition to launching a Pride-themed line that will sell year-round, Havaianas is allocating part of product net income to All Out, an organization that operates locally and globally to advocate for the community. Havaianas will also cease categorizing by gender and will increase the size range for designs to make them more inclusive. “We made a point that representation wasn’t a checkmark to tick off,” Romano told the Brand Innovators audience.

To help launch its “All Love is Welcome” platform, Havaianas worked with Circus to host a virtual celebration of love. Three couples—and their guests—virtually came together to marry, renew vows and celebrate the spirit of Pride at home. In addition to real marriage officiating, couples were treated to serenades from Flutua and Johnny Hooker, who belted out an anthem to inspire and celebrate the LGBTQ+ community. In addition to the hero video that captures moments from the virtualized event, Havaianas is rolling out documentary-style shorts that dive deeper into the lives and stories of the featured couples for a global audience.

Monk Thoughts By design we've made it a rule internally that we need to bring representation to the table.

Depicting real stories was key to the campaign’s success and spoke to the challenges that LGBTQ+ people face in lockdown. “One of the creatives who worked on the campaign said that one of her friends had just come out to his mother because they were living so closely together now,” says Luciana Haguiara, Executive Creative Director at Circus. “Some people are arguing but many are becoming much closer with their loved ones, are starting to accept things and being more careful with one another’s feelings.” She notes that Sao Paulo has one of the biggest Pride parades in the world, a claim that the Guinness Book of World Records has confirmed from 2006 to at least 2016, making it incredibly important to still offer that celebratory space virtually.

Making the Pivot to Virtual

The Pride campaign is just one example of how Havaianas has rapidly virtualized to offer the brand’s trademark fun, summery spirit. Its Mother’s Day campaign, which depicts mothers in recognizable situations at home (keeping their kids entertained, being separated from family and more), was built out of insights gained from the brand asking how mothers feel during COVID-19.

Perhaps more excitingly, the Hana team also quickly pivoted its content strategy to host virtual events that provided its audience fun and comfort while at home. Havaianas very much represents the outdoor lifestyle, so the challenge became: how do we activate the brand while the majority of its customers are indoors and at home?

Circus’ idea was to help Brazilians continue to enjoy life through a series of livestreamed, at-home concerts featuring Marília Mendonça, Thiaguinho and Big Brother Brazil star Manu Gavassi. In Mendonça’s performance alone received over 11 thousand likes, three thousand posts from viewers showing off their Havaianas, and three million simultaneous viewers—a YouTube record that hasn’t been beat.

And as Havaianas continues to expand around the globe, the brand is focusing on virtualizing commerce as well. Its “Let’s Summer!” campaign and new Tmall store in China exhibits how the Havaianas really is for everyone, no matter where they are in the world. The store serves as a best-in-class example of how a brand can modernize and optimize its digital storefront by following the full customer journey.

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Havaianas activated the brand in the home through a series of livestreamed concerts.

Havaianas was integral to normalizing flip flop use out of the home in its early days in Brazil, and has met a similar challenge in its expansion to APAC and China, where wearing flip flops in public isn’t common. Moving past this is the first test before engaging more deeply with the local culture. “The challenge was to establish a flip-flop culture in China, first and foremost by making people fall in love with the Havaianas brand and what it stood for: the colorful, fun and lively Brazilian summer spirit which is core to their brand DNA,” said Brandon Tucs, Creative Director at MediaMonks.

Achieving this was a truly global effort, connecting talent from Shanghai, Los Angeles and Brazil. “Since this was the first MediaMonks job with the Havaianas, we helped them understand the positioning, the challenges going global and translating their spirit to such a different market like China,” said Caio Del Manto, Managing Director at Circus. “In the end, this is the part of the brand’s main goal: to become a global lifestyle brand that carries this easy-going spirit so famous among Brazilians.”

We established master pages for the Home and product pages, making it easy for the brand to plug in content based on brand guidelines our team had established, ensuring the digital store looks inviting in any scenario.

Monk Thoughts The challenge was to establish a flip-flop culture in China, first and foremost by making people fall in love with the Havaianas brand and what it stood for.

A writeup in Marketing Interactive noted how useful digital investment was for the brand to emerge successfully through the COVID-19 outbreak. “During COVID-19 when stores were closed in most of the APAC countries, Havaianas invested disproportionally behind digital media to maximize its brand visibility. It also set up stronger social commerce platforms and built a relevant influencer strategy with local brand ambassadors, such as Luna Maya in Indonesia or Nelydia Nik Sen in Malaysia.”

In celebration of the launch of the brand’s new shape–the Japanese-inspired Tradi Zori, signalling Havaianas’ goal to take the streets with an urban audience–the Brazil team at Circus set up a global campaign of unboxing videos from influencers in the streetwear space. These included Leo Mandella (@GullyGuyLeo), Kofi McCalla (@Icykof), Enrico Cardoso (@EnricoCardoso) and Suyane Ynaya (@Suyane_Ynaya), whose content portrays the diverse ways that the Tradi Zori enhances personal style.

From virtualized commerce and events to driving real-world, societal impact, Havaianas has used digital to move the needle in several ways around the world. By establishing partners upstream in the planning process (like Circus’ involvement with the Hana team), the brand is able to quickly pivot campaigns without losing focus of long-term goals and tasks. Through this approach, it’s no surprise that Havaianas has achieved so much success in its march to digital.

Havaianas is treading new ground with a strategy that has transformed the brand both inside and out. Helping Brazil’s Beloved Flip Flop Brand Grow its Global Footprint How digital is helping Havaianas tread new ground and transform from the inside out.
Digital investment brand role brand purpose lgbtq pride virtualization in-house agency

Lessons from Firewood Amidst In-Housing Acceleration

Lessons from Firewood Amidst In-Housing Acceleration

4 min read
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Monks

Digital transformation isn’t the only process that has accelerated in recent months: so has in-housing. Gradually becoming more popular over the past few years, the trend has suddenly become table stakes for some brands amidst production challenges.

“Whatever creative that you need to develop has come, in a great part, from in-house capabilities,” ANA CEO Bob Liodice told Campaign in an interview about marketing challenges during the pandemic. “So, I think it’s actually been a boom to be able to lean on that infrastructure that has, in many cases, developed quite significantly over the course of time.”

That’s great for brands that have built up in-house capabilities over the past few years—but for those that have relied heavily on external agency partners until now, how can they adapt to continue serving their audiences? “In-house teams will do more of the work that companies would have previously sent to agencies, but that doesn’t mean the internal agency is ready themselves,” says Warren Chase, COO of Firewood, which merged with MediaMonks last year.

The true measure of who will not only survive but thrive in the coming months are brands that are prepared to digitally transform, he says. Simply seeking short-term gains that don’t provide longstanding value won’t cut it. “You have to adapt to the mindset of how to become productive when you can’t have your creative team around you,” says Chase. “But people will adapt—they’ve been forced to catch up.”

Strategic Alignment is Key to Long-Term Success

As many brands embark on their in-housing journey for the first time—or seek to adapt new skillsets and ways of working within an existing in-house team—collaboration and alignment is critical to long-term success. “It’s not just about the marketing department,” says Marco Iannucci, Senior Director of Strategy at Firewood. “What is the CMO’s relationship with the CTO, CIO, CSO and the rest of the C-suite? More than ever, the CMO must be a true partner with the rest of them—and if not, everything fails.”

Monk Thoughts You must adapt to the mindset of how to become productive when you can’t have your creative team around you.

This heightened need to align marketing’s efforts throughout the organization reflects the nature of marketing today. “Intertwining of marketing and technology is inevitable,” writes Thomas Husson, Forrester VP and Principal Analyst, in a recent report. “As the designer and orchestrator of personalized customer experiences, the CMO must increasingly leverage big data, real-time analytics, and a host of technology platforms.”

This means strategic success relies on solving the CMO-CIO paradox, ensuring that tooling and workflows enable collaboration throughout the organization. Iannucci notes that dashboards and new tools have made it easier than ever for teams to take specific capabilities in house, but “everyone loves their specific tools, and whenever something isn’t working, they say, ‘If we only had these tools, I could do my thing.’ But then you end up with tools that aren’t syncing up or talking to one another, making it hard to see things big-picture.”

Prioritize, But Be Open to Shifting Gears

In establishing an in-housing strategy, brands must be committed for the long term. Chase balks at the idea that things will ever go back to normal as we knew it. “We have to create the next normal, and that requires feeling comfortable with being uncomfortable, and recognizing all the opportunities to do things differently right now.”

He notes that this idea of adapting to discomfort or inconvenience is something that external agencies are already used to managing, though in-housing brands can achieve stability by ensuring their priorities are clear and in order. Consider the primary motivators that drive the in-housing trend: cost savings, faster speed to market and consistency over the brand narrative. Brands must carefully prioritize which is most important to them and instill a sense of purpose in the existence of their in-house team.

Monk Thoughts We have to create the next normal, recognizing all the opportunities to do things differently right now.

While that might look different for everyone, Chase advises that enabling faster speed to market should be a top concern for most brands, as it puts a strategy in place to quickly come up with solutions to new, unprecedented challenges. As shifts in the digital and economic landscape continue to reverberate, brands must be ready to act. “When you have clarity on your priorities and need to put one in front of the other, right now it’s time to act quicker, adjust and pivot, and that’s where being in-house gives you an upper hand.”

Embrace the People Factor

Acquiring and energizing creative talent has historically been a challenge for in-house agencies—a challenge that may feel compounded when the need for new skillsets emerge and budgets tighten. This presents a new challenge to in-house teams: how do you keep teams inspired and build space for innovation?

“Bring in the people that know how to do this well, that have gone through this and can speak that language,” says Chase. “We all know we have to accelerate, but the big question is: how? Bring in the folks that are comfortable with that ambiguity.”

In discussing the embedded team model that Firewood is known for, Chase notes, “Across the board our culture is fundamental in making things work. We are zooming along again because our focus is on, ‘How can I help you do better for our client?’ And that attitude really spills over beyond our internal team and permeates into our client culture as well.” Despite the talk of upskilling tech, strategic alignment and agility, don’t overlook instilling a purpose-driven creative culture—a critical factor in long-term in-house success.

From new ways of working come new ways to engage.

The in-housing trend has accelerated, though long-term success hinges on preparedness and a strategic foundation for collaboration across teams. Lessons from Firewood Amidst In-Housing Acceleration Look beyond immediate needs and build toward long-term success.
IHAs IHA's in-house agency in-housing in-house agencies strategic alignment CMO-CIO paradox brand strategy creative teams marketing teams covid-19 impact digital transformation brand transformation

A Practical Guide to In-Housing from Your House

A Practical Guide to In-Housing from Your House

4 min read
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Monks

A Practical Guide to In-Housing from Your House

Social distancing has radically transformed the way we live and work, forcing teams to collaborate with one another remotely and requiring brands engage with digital audiences in new ways. Despite this unprecedented moment of change, one thing remains constant: customers’ desire for connection, entertainment and content. How can in-house agencies keep up?

Meeting these needs will test the strategies and models driving brands’ in-house agencies. While IHA’s are known for their proximity to the client, cost efficiencies and speed of delivery, they must adapt in navigating the “new normal” we’ve all found ourselves in. Below offers some tips on where to focus your efforts in continuing to meet your audience’s needs without sacrificing quality and efficiency.

Double Down on Customer Obsession

Brand experiences thrive on inspiring an emotional connection by bringing people together and meeting customers’ needs where and when it matters most. With this, in-house agencies have a big advantage: they know the brand better than anyone else, often serving as a conduit between decision-makers and consumers. By aligning an understanding of customers’ needs and the brand’s purpose, in-house agencies are ideally positioned to recognize the new needs of their audience and enhance the customer experience.

“The first thing that brands are faced with is to go back and look at their brand purpose,” says Warren Chase, Chief Operating Officer of Firewood Marketing, which merged with MediaMonks late last year. “How are they anchored in that purpose and keeping their customers interested and engaged?”

At this time, having a clear dedication to purpose means recognizing how customers have been impacted by COVID-19—whether it’s a need for entertainment, managing stressors in their lives, a drive for connection or something else. “How can brands empathize with customers?” asks Chase. “Just be honest, transparent and open. Once you have that openness and transparency, people understand.” And that sentiment isn’t limited to customers alone; Chase mentioned how Uber, just as COVID-19 began spreading significantly in the United States, notified users of proactive steps the brand was taking to protect their drivers.

Monk Thoughts How are brands anchored in purpose, keeping their customers interested and engaged?

Next, consider how well set-up your in-house team is at acting fast in response to shifting customer needs. The mass push to staying at home might be only the first big change we see this year; as consumers come together through new ways of interacting and engaging, brands and their internal agencies must keep on their toes to realize opportunities for connection.

“All brands operate differently and say they involve the agency at different stages—some further upstream, some further down. When you’re in house, there’s proximity to leadership, to insights and data, and to decision-makers,” says Chase. “You get alignment super-fast when new needs or opportunities arise.”

Working From Home Doesn’t Sacrifice Quality

Having a brand strategy and to recognize opportunity is one thing, but how do you continue producing content when your in-house team is literally working at their houses? Production at home is still doable; even if mobility and personnel are seriously limited, you can still strategize around offering impactful content with just a single room, a single actor and a smart media plan.

This is an excellent opportunity for your team to heighten its creative efficiency through a fit-for-format approach to producing content. One of the simplest ways to do so is by refreshing or optimizing existing content in a way that quickly results in relevant assets at scale. We’ve taken a similar approach in transforming a handful of existing assets into a social awareness campaign that grew more effective week after week, using performance metrics to continually optimize and drill deeper into audience segments.

Iced-Coffee-front

Tabletop assets are especially easy for producing at home.

This same method could be incredibly useful for brands who must reassess a content strategy, optimizing it to better reach consumers at home via digital channels. When high-quality stock video is added to the mix, you can keep your creative content current by translating the brand narrative to different contexts with the footage available. And through fast, scalable digital animation techniques, you can continue producing fresh, new content without missing a beat.

Proactively Build Digital Maturity

While digital transformation has been slow and incremental over several years, brands have only begun to recognize the imperative to elevate the need for creative, differentiated digital experiences due to COVID-19’s rapid spread around the world. But for in-house teams lacking the digital maturity and skillset required to make such a rapid change, brands can fill in capabilities gaps through partnerships.

Marketing Dive notes that filling these skill gaps can be challenging amidst hiring freezes and cost-cutting in response to the pandemic. “My belief is that marketers and companies will not look to take on full-time employees in lieu of [third-party services providers] during the downturn, the reason being that there is a tremendous amount of costs with doing so,” Forrester Principal Analyst Jay Pattisall told the publication. “Companies will likely want to outsource those to the extent that they can, because in the long-run, that’s a more cost-effective way to deal with it than making significant investments in employee infrastructure.”

This is the time for brands to act boldly, with a need to reach customers like never before. Whether adapting production efficiencies or finding new ways to reach customers within a shifting digital landscape, there are many options available for in-house agencies to better respond to audience needs through customer obsession. Thankfully, in-house agencies are well-equipped to adapt, and despite these rapid changes one thing should remain: a dedication to solving consumers’ needs through creative expertise, a clear sense of purpose and unparalleled brand knowledge.

It’s time for IHA’s to reassess strategies and reactivate customer obsession.

The COVID-19 pandemic may have disrupted work streams, but in-house agencies are well-equipped to meet the challenge. A Practical Guide to In-Housing from Your House The good news: the IHA model is ideal for pivoting at speed.
Coronavirus covid-19 in-house agency in-house agencies IHAs internal agencies content production operations

Juggling Local Relevancy and Consistency with an Integrated Production Partner

Juggling Local Relevancy and Consistency with an Integrated Production Partner

4 min read
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Monks

Localization is a key challenge for any brand targeting several geographic markets, whether they be multinational or domestic. The way you’ll talk to a New Yorker about pizza, after all, might resonate differently with an audience in Italy. This gets at the heart of what good localization really is: it’s not just a matter of translation, but of paying special care to include the smaller details and nuances that appeal to a specific market.

Pulling off this level of transcreation can be tough due to the sheer volume of assets needed per market, the knowledge required about what markets respond to, and complex processes that hamper brands’ abilities to push this content out efficiently. For organizations struggling with any of these challenges, an integrated production partnership can help optimize transcreation workflows and implement local to infuse campaigns with a high level of local relevance around the globe.

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An integrated production partnership is a team custom-built for your brand and its specific needs. Rather than brief an agency on a project, an integrated partnership focuses on the long-term and can scale up or down according to your need, whether it be through growth in consistent, daily responsibilities or sudden one-off projects. Working partially in-house, an integrated team provides access to a varied talent base across the globe, making the model a practical solution for brands seeking to provide local relevancy to always-on content.

Streamline Production for Growth

Inefficient transcreation isn’t just a matter of audience reach; it can impede growth as well. For example, one of our integrated partners is a digital brand that’s experienced very rapid growth through the acquisition of local businesses. With every new acquisition and market came a new need for assets, burying their in-house studio with an ever-increasing workload. An integrated partnership enabled the brand to offload lower complexity tasks and speed up the production process to match the rate of growth.

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For some brands, a social media presence or their chosen industry might require an ever-quickening pace of asset production. This challenge rises exponentially for those catering to different local markets. An entertainment brand, for example, must react to current events across markets with speed, understanding how a given story’s relevance might differ among those markets. Because integrated partnerships thrive on long-term relationships and provide organizations with teams that are dedicated to their brands, they can streamline the production process by enabling daily deliverables rather than use a project-oriented approach. When brands feel increased pressure to develop always-on content ecosystems targeting different markets and cultures, an integrated partnership with access to a global talent base is ideal for offering the right message at the right time.

Improve Consistency Across Markets with New Creative Frameworks

Offloading tasks is simple enough, though the true potential of an integrated partnership is to optimize workflows across levels of the production process. A common challenge for large, global organizations is that they juggle several vendors per market, which can complicate the production process or threaten quality and consistency.

Through the guidance or talent resources provided by an integrated partnership, brands can provide local markets with autonomy to tailor messaging without having to worry about inconsistent style or messaging. While it might seem as though such a partnership is inviting yet another outside vendor into the process, this model is developed for the long term around a sense of shared responsibility. Custom-built and engrained within your organization’s culture, integrated partnerships have deep knowledge of a brand and can therefore serve as a safeguard.

Let’s consider another partner as an example. Its US team controlled asset production in other markets including Asia, which resulted in messaging that wasn’t necessarily relevant to them. This prompted local markets to work with their own vendors to develop assets with more cultural relevance. While they succeeded in that effort, the new materials lacked consistency. As the adage says, “too many cooks spoil the broth.” In this case, inviting several voices and vendors in the mix resulted in an inconsistent brand experience.

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Our solution was to find a way to give room for freedom and autonomy to local markets while still allowing for a centralized work stream. At MediaMonks, we’re well-experienced in producing assets at scale through a unique creative framework that allows for several variations with little rework or added cost. We adapted this process for our partner by producing a series of master templates which would ensure a consistent visual style, while also being easy for local markets to adapt. This approach maintained flexibility while also quickening the time to market. “What sets this process apart is that transcreation is kept at front-of-mind and engrained into the process rather than being treated as an afterthought,” says Louise Martens, Executive Producer at MediaMonks LA.

A Talent Studio That Knows Your Brand—And Your Local Audience

Finally, our integrated partnerships provide brands with access to an always-on, global talent studio that can easily place a brand in any market. When a brand sees an opportunity in a new market, we can tap into a local talent pool with an awareness of what resonates there. “This flexibility in matching organizations to the larger MediaMonks network whenever needed is one of the key capabilities of integrated partnerships,” says Martens, “and is especially helpful for organizations that know no borders.”

Whether your organization is eyeing opportunities in new markets, is dealing with an unmanageable workload or simply needs to ensure a greater level of consistency across markets, an integrated partnership makes for a versatile, scalable model designed to fit those needs. Once in place, your team is equipped to adapt to new opportunities and challenges that can help your organization work faster and more efficiently, resulting in better ways to meet the needs of your audience no matter where they call home.

Learn more ways to achieve more from less.

Localization and transcreation are key challenge for any brand targeting several geographic markets. The integrated production partnership model is tailor-made for helping businesses optimize their localized assets at scale. Juggling Local Relevancy and Consistency with an Integrated Production Partner Our new partnership is tailor-made for optimizing scattered production workflows, helping brands ensure a consistent message across the globe.
localization transcreation assets at scale integrated production partnership embedded services embedded team in-house marketing in-house agency

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