A recent report from Adobe, “Adobe AI and Digital Trends in Content Creation and Management,” dives into these very pressures, especially concerning the intricacies of content supply chains—and I had the privilege of participating by lending my own expertise, noting that “High-quality content is more abundant than ever, spanning countless channels. The challenge of our time lies in managing and delivering it effectively. Success will hinge on mastering volume and variance, with brand standing as the ultimate differentiator.”

Mastering this balance of volume is an opportunity for brands to reimagine how they create, manage and deliver content. To help you envision what that could look like, we’ll examine some of Adobe’s findings below and showcase how we’ve helped brands tackle these complexities. 

Relevance isn’t optional—it’s expected.

One of the more eye-opening findings of Adobe’s research indicates that 71% of consumers consider it important or critical that brands anticipate their needs. Translation: relevance is everything. Consumers no longer just appreciate personalized, timely content—they expect it. My colleague Remco Vroom, Global EVP of Martech Platforms & Innovation, highlighted this shift in conversation with The Drum, noting that current AI innovation is largely shaped by these rising expectations: “Everything needs to be these fast, super niche experiences,” he said. “We’re getting all of these really great, faster-to-market, hyper-personalized services and we expect that from everything and everybody. So, companies need to redesign what their role is in in the whole value chain of products and services.”

To meet these evolving demands, delivering personalized content at scale is no longer optional—it’s the cornerstone of building lasting consumer relationships. A strong content supply chain is critical to achieving this agility. By leveraging tools like Adobe Firefly, we’ve been able to streamline workflows and create hyper-relevant content faster than ever before. Our work in this space was even highlighted in the keynote at the recent Adobe Summit, showcasing how we successfully leveraged Adobe Firefly to meet consumer expectations and deliver impactful results.

For instance, we used Adobe Firefly to generate 270 versions of a banner in a single day—a task that could have taken up to four weeks manually. The result? A 78% increase in click-through-rate, demonstrating how a well-optimized content supply chain not only meets consumer expectations but drives measurable impact. These efforts helped our client remain competitive in a world where attention spans are short and consumer expectations are higher than ever. 

Streamlined systems unlock scalability and impact.

In contrast to the point above, consumers say only a third of brands they interact with provide timely and relevant offers or communications, and only 45% of brands create a consistent experience across channels. So, how do you move in that direction? The key to building this framework lies not just in adopting AI tools, but in orchestration: strategically aligning talent, technology and creative processes across the entire content journey.

We believe orchestration is the linchpin of successful AI implementation for CX. In fact, it's a core tenet of our approach to modern marketing challenges. Monks.Flow—our AI-powered marketing platform that automates workflows, enabling scalable, efficient content production—is designed to enable transformative orchestration by consolidating fragmented processes and redefining the content supply chain, delivering full-funnel advertising that is faster, more relevant and more cost-efficient.

A prime example of this orchestration approach is our partnership with BMW Group. We served as BMW's creative and content orchestration partner, transforming their marketing by scaling relevant product marketing across 26 countries and in 29 languages. We streamlined BMW’s campaign processes from start to finish, consolidating 126 agencies into a single partnership. 

As part of this process, we implemented brand models and custom AI pipelines to deliver content at scale. This included Atomic Assets, an automated image production solution, to provide BMW with unlimited asset combinations for all car models and markets. This system leveraged automation and AI to enable BMW market teams to easily order customized assets and receive new visual assets within a 24-hour turnaround. And of course, it allows us to build creative that otherwise wouldn’t be possible, like bringing virtual influencer Lil Miquela into the real world.

Ultimately, building an effective AI-powered CX framework requires a shift towards this orchestrated approach, creating a unified and intelligent system that enhances customer interactions and drives transformative business impact.

Overcome ethical barriers to scale AI.

A key obstacle to AI innovation mentioned in the report is ethics: about half of the executives surveyed in Adobe’s research cite ethical concerns and brand reputation as barriers to scaling AI. This is a valid concern, because while many want to be fast and first with AI, it shouldn’t come at the expense of your brand, your people or your audience. We've navigated these worries with brands, understanding that ethical considerations are paramount in developing and deploying AI-driven solutions with confidence.

To mark the 20th anniversary of Dove’s iconic Real Beauty campaign—celebrated for challenging traditional beauty standards and championing inclusivity—we partnered with Dove to launch the Dove Code. In an effort to refresh its message for a new era, Dove sought to address biases amplified by AI. To support this mission, we developed an AI prompting playbook designed to help the industry confront biases inherent in generative AI outputs. This playbook provides a framework for embedding ethically grounded principles into generative AI workflows, ensuring that creativity and inclusivity remain at the forefront of industry innovation.

Furthermore, it's crucial to look ahead at emerging AI trends and address potential ethical considerations proactively. Our recent Labs Report on agentic AI, for example, decodes the hype around this technology and provides a transparent view of both its benefits and potential risks. As the capabilities of AI expand, it becomes increasingly important for brands to have partners who can guide them through these complexities. We believe in being transparent about potential risks and working collaboratively to develop mitigation strategies.

Mastering volume, variance and relevance is within your reach.

The demand for personalized, relevant, and timely content is reshaping the way brands approach their content supply chains. To thrive in this golden era of content means mastering both volume and variance while delivering experiences that resonate deeply with consumers. Whether it’s leveraging tools like Adobe Firefly to generate hyper-relevant content at scale or implementing orchestrated workflows as seen in our partnership with BMW Group, the key lies in aligning talent, technology and strategy to create meaningful, efficient, and impactful content.