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The Labs.Monks Reveal Their Top 10 Tech Trends of 2021

The Labs.Monks Reveal Their Top 10 Tech Trends of 2021

6 min read
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While 2020 felt slow, arduous and sometimes scary, 2021 seemed to have raced by—and the state of the world in January seems almost foreign to today (in the best of ways). That’s why we Labs.Monks—the innovation arm of Media.Monks—have come together to reflect on some of our favorite trends, disruptions and technologies that have emerged in the last year and will set the stage for the next.

First, let’s just talk about the elephant in the room: everyone is incredibly excited about the metaverse, and you’ll find that it’s a running theme throughout many (but not all) of the trends our team has highlighted. So if you’re looking for more ways to understand what “the metaverse” means beyond simply being a virtual world, consider this a nice way to get up to speed with many of the metaverse-adjacent technologies that are sure to mature in the near future. Now, without further ado, let’s dive in!

10. Fashion Gets a New (Virtual) Look

One of the earlier topics we explored this year, in collaboration with our fashion and luxury team FLUX, was the virtualization of fashion. The report anticipated many of the conversations that are now closing out the year—namely, the role of personalized avatars and digital assets within the metaverse. “If there ever was one timely trend we managed to point out and detail, it would be this one,” says Sander van der Vegte, Head of the Labs.Monks. One takeaway that Sander finds especially compelling about the virtualization of fashion is the opportunity that it opens up for a more sustainable industry. “I think sustainability is going to make a big step in 2022,” he says.

Monk Thoughts What’s not to love about testing a new clothing line in the metaverse before determining if it’s popular enough to put it in production? Good for business, good for the world.
Sander van der Vegte headshot

9. Digital Humans Come Alive

As a corollary to virtual fashion, digital humans were another trend we explored at the very start of the year that has gained new relevance in recent months. By casting a spotlight on Vtubers (content creators who represent themselves in the form of a virtual avatar), virtual influencers, AI-powered agents and more, our report examined how our perception of what it means to be human may be shifting.

Again, virtual agents and avatars in the metaverse will only accelerate the adoption and acceptance of virtual humans, especially as technology closes the uncanny valley. Andrei Ungureanu, Creative Tech Intern, says: “The digital humans lab report really opened my eyes to how much technology has evolved in breaking the uncanny valley. I always viewed this stuff as gimmicks for attracting attention to games or brands, but by seeing all of the applications I see more value in this area.”

8. Extended Reality Gets its Moment

Extended reality isn’t new; consumer VR headsets were made available as early as the 90s, and social media users have enjoyed AR lenses for years. But neither technology has reached its true potential—though that may quickly change in the next year thanks to lowered device costs and increased adoption throughout the pandemic. “I think the biggest trend for the next and coming years is that expensive and hard-to-use tools will become more easily accessible for the typical user,” says Lennart Croese, Creative Tech Intern, who mentions not only virtual reality headsets but also other emerging technologies like deep fakes.

7. Mirror Worlds Emerge

As extended reality becomes more accessible and palatable to end consumers, AR cloud technology—essentially a 3D spatial map overlaying the real world—is set to give way to a “mirrorworld” that doubles our own. Innovation Director Geert Eichhorn notes that many of the major players in AR are already working towards this goal, with Niantic’s Lightship platform, Google’s Cloud Anchors API and Snap’s acquisition of 3D mapping developer Pixel8Earth each serving as key examples. The benefit? More locally relevant, multi-user experiences. “AR Cloud may start to emerge finally, which will allow us to create very precise experiences and gather technologies together,” adds Luis Guajardo Diaz, Creative Technologist.

6. Motion Capture Captures Consumer Attention

Augmented reality and mirror worlds aren’t the only technologies that will bring the virtual and physical worlds together. With a desire to seamlessly interact with virtual objects and spaces, motion capture technology—with the use of suits or even digitally, like the Oculus Quest’s built-in hand tracking—will become an important link.

Monk Thoughts How do we move and see movement in the metaverse? Increasingly, it will be with mocap.
Portrait of Geert Eichhorn

Once reserved for film and video game production, motion capture suits may soon make their way into everyday users’ hands with consumer-level versions—providing more precise motion tracking than purely software-driven solutions like computer vision. With Vtubers gaining in popularity, it’s easy to spot the demand for more natural and 1:1 movements. “To embody ourselves in virtual worlds, we’re going to need more accessible ways to represent and visualize ourselves,” says Javier Sancho Rodriguez, Project Manager.

5. Healthcare Gets a Digital Checkup

The pandemic prompted mass adoption of telehealth and other innovations in healthcare—but not without contention. “Healthcare is one of those industries that is influenced by social, political, economic and technological opinions and affects us all so personally, and yet there is so little we can do individually,” says Rushali Paratey, Creative Technologist. “Any innovation or prototype in this field is looked at under the microscope, which makes it extremely tricky to get something into the wheel of the system—but I like thinking about difficult things!” She speaks from experience: as part of our report on how to heal healthcare, Rushali helped the team develop a prototype that translates medical jargon into plain English that anyone can understand, demonstrating digital technology’s power to empower patients.

“Our report hinted at how innovation powered by data could revolutionize the way we see and improve health,” says Geert. “This could have global implications when it comes to identifying new diseases, patterns and cures. DeepMind’s recent breakthrough in determining a protein’s 3D shape from its amino-acid sequence is a strong example.”

4. Game Engines Level-Up Content Production

Game engines—a software framework that includes several tools and features to aid in video game development—aren’t just for games anymore. Unreal Engine, developed by Fortnite developer Epic Games, has been famously used in shows like Westworld and the Mandalorian, not to mention several other films and series. And as the metaverse drives demand for immersive worlds and digital assets, game engines will become crucial in the development of digital experiences now and into the near future.

Monk Thoughts Gaming is an integral part of the metaverse trend, not only because of playful aspects but mainly because the metaverse relies on the same technology and skills we’ve developed over the years in gaming. The metaverse will leverage both and take them to a whole new level.
Javier Sancho Rodriguez headshot

3. We Break Some Rules–And Write New Ones

One undercurrent running behind many of the trends of the last year is a desire to break free from convention and old ways of doing—an attitude that drives our team’s thirst for innovation. There’s probably no better example of this in action than enthusiasm around the blockchain and NFTs, which can transform everything from how we shop online to how we pay content creators and much more. All this is to say: expect more disruption as users continue to shake up power structures and democratize their communities.

“I think the biggest innovations will be the ones that satisfy our collective need to break out of restrictions,” says Rushali. “The pandemic caused a lot of restrictions, so we are going to break out of those in the digital world: cryptocurrencies run by decentralized autonomous organizations or maybe even communities governed by them on platforms like Discord or Clubhouse, where people can connect under their own rules.”

2. Crypto Goes Mainstream

Speaking of crypto, many brands took the opportunity to experiment with NFTs and virtual assets throughout 2021. Yet for many, discussion surrounding NFTs remains focused on market speculation and quickly cashing in on hype, detracting from the more revolutionary and utilitarian purposes of the technology. Javier shares his wish for 2022: “We’re already seeing crypto-based products and metaverse as part of our mainstream discourse, but it is very polarized and motivated by a lot of wrong reasons. My hope is that this will settle down into a more nuanced discourse and we can use these opportunities to do good.”

1. Self-Expression and Identity Evolve

The internet has long been a liberating place where people can represent themselves on their own terms. And while anonymity has slowly faded through real-name registration rules on some platforms, metaverse worlds—like Roblox and VRChat—reinforce the utopian vision that you can be anyone online.

Monk Thoughts I’m looking forward to further growth of the metaverse because of the impact it can have on people having more freedom to connect and express themselves.
Angelica Ortiz headshot

In addition to that, the ability to adopt different personas can have profound implications for brand building and storytelling. “There’s added pressure to not just deliver any type of content, but content that makes us feel something, be someone and challenges us to think differently.” Angelica adds.

And that’s it! There certainly hasn’t been a lack of innovation over the past year, and as we look ahead to 2022, we can’t wait to see what happens next. But stay tuned, as the Labs.Monks will continue providing regular insights and experimentation into new trends as they emerge. See you then!

The Labs.Monks reflect on some of our favorite trends, disruptions and technologies that have emerged in the last year and will set the stage for the next. The Labs.Monks reflect on some of our favorite trends, disruptions and technologies that have emerged in the last year and will set the stage for the next.
emerging technology innovation trends emerging tech trends metaverse virtualization AR VR healthcare
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Northwell Data and Measurement • Teaming Up To Address The Pandemic Crisis Using Data

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Staying ahead of the curve.

Like many other healthcare systems, Northwell Health, New York’s largest healthcare provider and private employer, faced an unexpected crisis when COVID-19 cases began to rise in the United States. To address this public health emergency and anticipate future waves of the disease, Northwell Health needed to pinpoint first-party data sources that could serve as leading indicators in detecting and predicting surges in COVID-19 patients—and the need for care—earlier.

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Client Words Working with [Monks] to build out our analytics infrastructure allowed us to pivot quickly during a crisis, discovering a new use case for our marketing data that helped us stay weeks ahead of the curve, support public health, and save lives.
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Making a (bigger) impact with marketing data.

Just prior to the COVID-19 pandemic, Monks set up a privacy-compliant strategy and data architecture for the Northwell Health marketing team that allowed them to analyze vast amounts of site data white still protecting visitor and patient privacy. The data strategy measured key events and behaviors—like click-to-call, visit wait time tracking, looking up hospital directions, or checking for COVID-19 testing appointments. This data from Northwell Health’s Google Analytics dataset was pulled into a model built with Google Cloud Platform's BigQuery Machine Learning.

When the pandemic hit ground in the US, hospitals everywhere were quickly overwhelmed. Northwell Health started looking for ways to anticipate surges in visits to its facilities. Their newfound ability to analyze site data helped analysts identify patterns in web traffic before each wave of the virus hit. Looking closely at marketing data, they found that overall page views to the system’s website—along with searches for wait times at the emergency department and directions to a hospital—increased significantly leading up to each wave.

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Moving at the speed of digital.

By implementing advanced data and analytics technologies, Northwell Health now has an innovative predictive model to anticipate the next wave of the virus. Insights from the model signal when to proactively allocate resources and staff to serve their patients, support public health, and respond with greater agility to large-scale health crises such as the COVID-19 pandemic.

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Our Prescription for the Future of Digital Healthcare Platforms

Our Prescription for the Future of Digital Healthcare Platforms

4 min read
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Monks

Our Prescription for the Future of Digital Healthcare Platforms

Due to the complexity of the healthcare industry, it can be easy for patients to feel confused or intimidated when engaging with medical organizations or touchpoints along the patient journey. In fact, a Forrester report focused on customer experience in the healthcare industry maps out ten different parties with which patients commonly interact across the healthcare ecosystem, including their primary physician, insurance company, labs, pharmacies and several more in-between.

According to the report, healthcare brands are often shortsighted in identifying where they fit along the patient ecosystem, highlighting a need to better understand their needs and behaviors—then deliver upon those expectations with better control of the end-to-end customer experience. A good starting point to approach this, writes Forrester Senior Analyst Faith Adams, is to refresh journey maps continuously. From there, “iterate and expand on your mapping activities to build empathy and trust with your customers.”

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Source: Forrester Research, "Seven Ways To Optimize Healthcare CX," August 21 2018.

Healthcare brands can achieve these aims through superior storytelling methods and smart platform design, both of which should provide people with better access to the information as they need it throughout the patient journey. From setting patient expectations before a visit or empowering them to take control of their treatment options, good digital storytelling and production are key for a better medical experience—here’s our prescription for how brands can improve.

Let Empathy Lead the Experience

One medical practitioner integrating digital storytelling into top-of-funnel touchpoints is Montefiore Medical Center, whose website won a DrupalCon 2019 Splash Award that recognizes the best Drupal projects on the web. The primary function of the Montefiore website is to connect patients with the physician that best suits their medical needs. When users reach a subdomain dedicated to the department most relevant to them—orthopedics or arrhythmia, to name a couple—they’re treated to multimedia stories that showcase the medical center’s empathetic approach to treatment.

Quite a bit goes into these stories, one of which was produced by MediaMonks. Because the physicians know their patients’ stories best, they recommend individuals with unique stories to tell. These often begin with one of the most common frustrations patients feel: that they aren’t being heard. By establishing a narrative that’s centered on the patient’s experiences and is told in their own words, the narrative demonstrates Montefiore’s focus on validating its patients and finding the precise treatment they need. Stories are produced through a series of interviews, a film shoot resulting in several visual assets and illustrations, bot static and animated.

See what happens when integrated content drives a narrative.

Such effective, actionable storytelling isn’t just about creativity and production chops; it requires a backend that supports the rich media you wish to include. MediaMonks worked with Montefiore to optimize its web platform to allow for more dynamic, modular forms of content creation that can empower each department to tell their unique stories while remaining consistent with the overall Montefiore brand.

“Every department has different treatments and different stories to tell,” says Brook Downton, Executive Producer at MediaMonks. “There needs to be some consistency in the way stories are told, but enough dynamism for how different departments can stand out.” An empathetic storytelling approach is a great way to enhance a top-of-funnel medical platform that puts patients at ease while connecting them to the physician they need.

Keep Ease of Access at Top-of-Mind

Two major challenges to proper treatment include lack of accessibility to health services and lack of medical knowledge. For healthcare brands to truly own the end-to-end patient experience, they must take both challenges to mind in designing platforms through which their audiences engage. Take myTomorrows for example, a platform that shortens the timeframe from lab discovery to patient-available medicine by connecting patients with early-access programs or clinical trials that could help treat what ails them.

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We worked with myTomorrows to design a digital platform that facilitates this connection in a fast, simple way for patients. It not only provides audiences with access to research and clinical data, but lets them seamlessly get in touch with a live, professional medical team that can provide more context around a given program or trial. This ensures people receive the options that they truly need, and equips them with the right questions to ask their physician.

Much of the friendliness of the myTomorrows platform stems from its visual design. In addition to designing the search platform itself, we included a handful of cheerful illustrations into the platform’s design to help convey a sense of optimism—as users may be driven to the platform in response to hardships that bar access to other types of care. By placing their attention on both form and function, medical practitioners and health brands alike can help users quickly self-serve solutions within an environment that engages them in a friendly way.

All in all, the examples explored above show how insightful digital platform design provides great opportunities for brands to make themselves more approachable and user-friendly. By marrying creative storytelling with technical development, healthcare brands can respond to needs across the patient journey for a greater end-to-end experience.

The user journey in the healthcare industry can be confusing and complex, highlighting the need for tailored content, intuitive user interfaces and an empathetic approach to meeting user needs. Our Prescription for the Future of Digital Healthcare Platforms Judging from some of our favorite health-related projects, the prognosis looks good.
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