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Navigating the Absence of Third-Party Cookies

Navigating the Absence of Third-Party Cookies

Data Data, Data Privacy & Governance, Data Strategy & Advisory, Data privacy, Death of the cookie 7 min read
Profile picture for user Amber Knight

Written by
Amber Knight
Associate Account Manager

Hands holding an tablet shopping online

By now, you’ve heard the news: Google has shifted the phaseout of third-party cookies on Chrome until 2024. The move gives developers more time to evaluate and test the Privacy Sandbox technologies before deprecating third-party cookies altogether. With yet another extension, it’s important for businesses to ensure they are prepared for a world without third-party cookies.

When it comes to the reason why Google has chosen to deprecate third-party cookies to begin with, an increase in users’ demand for more control of their data is only the start.

Google must also comply with a long list of regulations surrounding privacy, the most notable being the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These regulations ensure that there are certain standards for what constitutes valid consent when collecting personal data, as well as giving consumers more control over the personal information that businesses collect about them.

The phaseout of third-party cookies will support these legislations and ensure the success of the privacy-first era. From an overall perspective, the deprecation of third-party cookies will impact how campaigns are implemented and managed by brands and their partners. Previously, brands relied on third-party cookies to learn about a target audience and their online behaviors. Without this information, we can expect significant impacts on remarketing, frequency management, personalization, attribution and measurement. 

New ways to identify are on the horizon.

Third-party cookies facilitate cross-site audience identification, which essentially allows marketers to “follow” users across the web, collecting data about their interests and online behavior. Each of the tactics above rely on this form of cross-site audience identification, and without third-party cookies, marketers will be unable to access this information about their target market so easily. 

But that doesn’t mean marketers will no longer be able to conduct successful remarketing campaigns, control the amount of times a user views an ad, deliver highly personalized ads, or identify a user’s touchpoints along the customer journey—provided they prepare for the cookie-less future now and minimize its impacts on their digital media activities. 

Since the announcement of the deprecation of third-party cookies, Google has been working on a range of solutions to continue to show relevant content and ads. FLEDGE and Topics are two examples of current Privacy Sandbox solutions for showing relevant content to audiences.  

FLEDGE’s purpose is to serve remarketing and custom audience use cases, without using third-party cookies. It enables interest-group-based advertising by asking the browser to choose which ads users see based on the sites they’ve previously visited. To keep this data secure, the browser conducts an on-device action to select relevant ads. 

Topics is a proposal that enables interest-based advertising without tracking the sites a user visits. It provides topics that a user may currently be interested in, based on their recent browsing history. These topics can supplement contextual information to help select appropriate advertisements. 

However, trials for FLEDGE and Topics are still a work in progress and the solutions are continuously changing, so we must focus on what we can do now to be able to navigate in a world without third-party cookies. Don’t take a “wait-and-see” approach. Those who look to prepare now will increase their chances of success and advancement in the privacy-first era. Here are some strategies to help you on your way to post-cookie marketing success.

Prioritize and invest in a first-party data collection strategy.

To prepare for the deprecation of third-party cookies, marketers should focus on growing quality customer data that informs both strategy and tactics. Utilizing the data from customers who have shown interest in your brand is more reliable and powerful than buying and selling access to third-party data. 

First-party data gathered from your websites, apps, physical stores (including offline transaction data), or other places where customers interact with your business, are all examples of first-party data that you passively—but directly—collect from consumers. Earning this data relies on building a fair value exchange, so that consumer data is understood to contribute to a better experience. Customer trust is built on transparency, hence it's always important to explain how you’re going to collect and use the data in your cookie consent banner or consent management platform. When collecting data about your customers, you must also make certain that you are compliant with regulations such as the GDPR, ensuring you are getting valid consent when collecting personal data and not collecting personally identifiable information (PII). 

With first-party data, brands can evaluate local touch points and preferred paths, while customizing interactions for a superior customer experience. Now is an excellent time to look inward and begin to build the foundations of your data strategy—one that will power your marketing with clean, unified and actionable data. Collecting first-party data and linking it together allows you to have a persistent, cross-device recognition for a single view of your customer, and an overall understanding of your audience. Mondelēz, for example, understood that digital marketing is most effective when you know how to play to consumers’ personalized taste. After helping them along the road to clean data, we achieved a +70% global return on investment.

Focus on collecting information and data you have access to.

As a marketer, you have access to a plethora of data about your customers, whether it be purchase data, device information or email engagement. Having an identification-first approach to customer data will give you an upper-hand to targeting effectively without third-party cookies. With data from third-party cookies being cut off, the priority should lay with first and second-party data, audience partners such as walled gardens, prominent publishers and media platforms, retailers and strategic partners. 

After prioritizing your first-party data and collection strategy, you should focus on building experience with reputable, trustworthy second-party data partners. Second-party data is essentially someone else’s first party data that you purchase access to from partners like Google, Amazon, or large publishers. You should focus not only on historical data, but real-time behavioral data such as users’ devices, interactions with your website, their carts, purchase history, media consumption, as well as the categories and products they visited while browsing on your website. By leveraging second-party data from trustworthy partners, you will have more data transparency and access to more precise and niche audiences which are crucial after the deprecation of third-party cookies.

Conduct a measurement audit. 

Conducting a measurement audit will consist of analyzing everything you’re currently tracking and identifying if it is necessary to be measuring it. It will help you to identify potential gaps and develop a roadmap to achieve measurement excellence that drives business results in a world without third-party cookies. A measurement audit includes the evaluation of current measurement tools and systems, as well as the alignment of key goals to further develop the practice. When conducting the audit, you’ll want to identify the necessary data, reporting and analysis methodology to improve measuring marketing effectiveness going forward to help with planning and forecasting.

Key considerations when conducting the audit are to understand the need and whether you can drive more value from your analysis and analysis partners. You want to develop a robust framework that will be effective and efficient to leverage in your decision making. You also want to ensure the roadmap provides added value, and is adaptive and not difficult to implement. By conducting a measurement audit, you hope to identify opportunities for maximizing the value of your measurement, strengthening your analytic capabilities and performance, and understanding how to holistically link together different techniques for marketing effectiveness in a world without third-party cookies. 

Evaluate your ad tech stack and partnerships. 

It’s important for you to evaluate your ad tech stack and partnerships to identify technologies and practices at risk of deprecation in the near future. Having a strong, well-engineered ad tech stack will create seamless, relevant, and meaningful experiences for consumers and give you a deeper insight into those interactions. When evaluating your tech stack, you must analyze how much control you have over fee transparency, brand safety, streamlined operations, data ownership, targeting and ad serving. Your tech stack should also be able to enable current operations and be able to incorporate future ones. 

A partner risk assessment should be undertaken to evaluate how reliant partners are on non-compliant tactics, data and technology; what their new publisher and media partner offerings are, and opportunities beyond basic ad units. Those partners who rely on non-compliant tactics, data and technology should be making it clear what they are doing to prepare for the third-party cookie deprecation. Marketers should carefully consider their platform partners and ad tech stack and focus on those that can deliver results without third-party cookies.

Consider a dedicated testing budget. 

Marketers should allocate a dedicated testing budget for first-party data practices, audiences and strategies across thousands of variables. These areas should be tested and leveraged, becoming an integral part of the targeting strategy where successful. One way to do this is by  testing and targeting customer experiences to improve digital performance using optimization and personalization. You’ll want to design net new campaigns and tests running without cookies, leveraging experimental design. 

As the data agency of record for Molson-Coors, we’ve spent the last year helping the brand undergo a data transformation that ranges from data acquisition, data activation and optimization. With hands-on-keyboard talent and an in-house team, Molson-Coors is able to use that data to better understand creative and media performance, then make tweaks to drive long-term growth.

By testing audiences and strategies across thousands of variables to build detailed customer profiles and to increase ad performance, scaled experimentation is the best alternative to third-party cookies when it comes to personalized customer experiences, and the performance benefits have consistently been shown to outweigh the costs of investment. 

Don’t wait to get your digital house in order.

Third-party cookies have played an instrumental role in the immense growth in online advertising. Yet their often-intrusive nature is misaligned with current attitudes toward privacy and transparency—so moving beyond our reliance on cookies, while maybe painful in the short term, is a net positive in building stronger brand-consumer relationships. That said, we can expect more changes to data collection and privacy on both the platform and legislative level in the long term; the only thing that’s certain about privacy is that there will continue to be uncertainty. A privacy partner can help you navigate the always evolving world of data privacy with ease, and our Data Foundations offering is designed to help brands build data maturity to meet the demands of a new era, including increased privacy scrutiny.

In a broad sense, laying the foundation of a first-party data strategy will enable a clearer understanding of your audience. Meanwhile, new solutions on the horizon like Topics and FLEDGE will help brands mitigate risk and continue to deliver relevant content to their audiences. But marketers shouldn’t wait for tech giants to implement new solutions before they act. Those who build and enhance the core components and practices of a customer-centric marketing strategy will be better positioned for a world without third-party cookies and thrive in the privacy-first era.

With another extension from Google, it’s important for businesses to ensure they are prepared for a world without third-party cookies. Google data privacy third-party cookies first-party data Data Data Privacy & Governance Data Strategy & Advisory Death of the cookie Data privacy

There’s More Time Before the Cookie Crumbles – But Don’t Rest Yet

There’s More Time Before the Cookie Crumbles – But Don’t Rest Yet

Data Data, Data Privacy & Governance, Death of the cookie 2 min read
Profile picture for user doug_hall

Written by
Doug Hall
VP of Data Services and Technology

An illustrated laptop with a cookie on it

Call it déjà vu: Google Chrome has delayed third-party cookie deprecation to 2024. According to Google, there is a “need for more time to evaluate and test the new Privacy Sandbox technologies before deprecating third-party cookies in Chrome.”

We might speculate as to other reasons why the deadline has changed, but we can be confident that—whether from a privacy or commercial perspective—the proposed solutions haven’t met expectations. This is actually encouraging because we should expect a 2024 solution that doesn’t compromise on privacy or commercial performance.

But what does this mean for digital marketing? What changes? How do we position ourselves with this delay? There are things we know and things we don’t, but we can prepare for both. And one thing is for certain, the worst possible tactic is doing nothing. 

Here’s what we do know:

  • Marketing on Google owned and operated properties (Search, YouTube and Maps) remains unchanged given its use of first party, rather than third party cookies.
  • Audience (re)targeting, measurement and attribution will change, but we don’t know when or how.
  • Life goes on within walled gardens, but with an increased focus on the value of first-party data across industry leaders like Google, Meta, Amazon, LinkedIn and TikTok.
  • Elsewhere in the industry, there’s an expectation that the adoption of so-called “solutions”—clean rooms, ID resolution, SaaS marketing clouds, contextual—will slow down.

We agree that increased first-party data focus is the best move for marketers and agencies. This is a gift that cements the foundation of fully consented first-party data as part of the overall data strategy. 

The postponement is not an excuse to just keep doing digital marketing as we’ve always done it.  That’s a “fat and happy” symptom and a one-way ticket to extinction. Indeed, any lost opportunity to explore and learn new avenues is a waste.  That’s not to say we need to spend this extra time trying to maintain the status quo. Embracing regulatory and tech change as a driver rather than a business impediment is a competitive advantage.  

Here’s a recap of the Death of the 3P cookie timeline:

  • 2018: DoubleClick ID files redacted
  • 2019: Privacy Sandbox is announced
  • 2020: Third-party cookie deprecation announced (targeting 2022) 
  • January 2021: Google commits to Privacy Sandbox and Federated Learning of Cohorts (FLoC)
  • March 2021: Google announces that it will not allow “alternate identifiers”
  • June 2021: Google announces Chrome will stop supporting 3P cookies by end of 2023
  • July 2022: Google Chrome has delayed 3P Cookie deprecation to 2024

How many more delays do we face? It doesn’t matter.  We’re already in a precarious situation that common sense says we don’t leave untouched.

One of the most recognizable personalities in the digital analytics industry, Avinash Kaushik, said, “Most browsers have allowed you to block third-party cookies since the dawn of the internet. A cluster of people (like me) have taken advantage of that option.” (Chrome is the last of the most popular browsers to have no restrictions on third-party data storage like cookies). “So your current third-party cookie tracking based audience and measurement at the minimum already has a signal quality degradation built in,” Kaushik goes on to say.

These are the unignorable signals of change. More than ever, be prepared.

Google Chrome has delayed third-party cookie deprecation to 2024. Find out what this means for digital marketing. Google third-party cookies first-party data data privacy privacy Data Data Privacy & Governance Death of the cookie
McDonald's logo
A download now button in red with a cloud on it
A group of people enjoying hamburgers

Migration to Google Analytics 4 • Leveraging Predictive Audiences To Anticipate Outcome

  • Client

    McDonald’s Hong Kong

  • Solutions

    DataMeasurementConsumer Insights & ActivationTransformation & In-Housing

Results

  • 550% increase in In-App orders
  • 63% decrease in CPA
  • 230% stronger ROI
A young man on his phone sitting no the couch

Upsizing potential customer pools.

With the Covid-19 pandemic affecting foot traffic to quick service restaurants, McDonald’s Hong Kong sought to redesign its customer journey for the new normal. The brand identified new opportunities in mobile order in-store pick up, particularly through its McDonald’s app, and was eager to embrace the potential of its first-party data to grow app engagement and optimize the path to conversion. The brand partnered with Monks, who recommended turnkey machine learning solutions with GA4 to quickly gather customer insights, use them in predictive audience analytics, and target the audience segment with the highest impact.

A black line graph on a yellow background

In partnership with

  • McDonald’s Hong Kong
Client Words Google Analytics 4’s machine learning capabilities allow us to transform our digital advertising strategy efficiently and effectively by leveraging its out-of-the-box solution.
Kai Tsang headshot

Kai Tsang

Sr. Director Digital Customer Experience, McDonald’s Hong Kong

Satiating the appetite for accurate audience insights.

Using GA4’s machine learning capabilities, we analyzed a variety of behavioral insights: product impressions and clicks, cart activities and detailed views of engagement. With this data in hand, we created predictive audience segments and were even able to predict revenue from them. Linking the data to Google Ads allowed for deeper integration into the customer journey and enabled audience segments to further power app and web campaigns, helping the brand reach customers more effectively and drive in-app orders.

A hand holding a phone using the McDonald's app

Chart-topping results.

Through our guidance in implementing machine learning into the mix, not only did we help the client shorten months of data analysis work into a couple of weeks; the campaign also garnered very nice results in just two months. McDonald’s Hong Kong increased conversions by 550% and increased revenue by 560% for likely 7-day purchasers, as well as 230% stronger ROI overall. Using predictive segments, the learning phase of app campaigns became shorter, which helped reduce cost-per-acquisition by 63%. Finally, our team wrapped up the project with a workshop to enable the brand team to continue driving business results with GA4 capabilities.

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Goodbye GA360, What We Should Know to Welcome GA4 (KR)

Goodbye GA360, What We Should Know to Welcome GA4 (KR)

1 min read
Profile picture for user Isabel Han

Written by
Isabel Han
Director of Analytics, Seoul

GA4 in big black block letter on a yellow background

전세계의 웹분석가들에게 사랑을 받았던 Google Analytics, 정확히 말하면 Universal Analytics 가 곧 그 시대를 마무리하고 새로운 세대의 Google Analytics, GA4라 불리는 새로운 분석 도구가 분석가들과 기업을 만날 준비를 하고 있다는 이야기를 들려드리고자 합니다.

GA360 Sunset 이란 무슨 의미인가

2년여 전, Google은 Universal Analytics(UA)를 대신하는 새로운 버전의 분석 도구를 시장에 내 놓을 것 이라는 로드맵을 발표했던 것이 엊그제 같은데, 드디어 한국시간으로 지난 3월 17일 새벽, 구글의 공식 블로그를 통해  2023년 7월 1일 부터는 공식적으로 무료 버전 UA의 Property에 새로운 데이터를 처리하지 않는다고 발표를 했습니다.  유료버전의 GA(GA360) 고객의 경우는 3개월이 연장된 10월1일 이후엔 이제 새로운 데이터를 수집할 수가 없게 됩니다. 

이 의미는 현재 GA를 사용하는 모든 기업과 개인은 2023년 7월 혹은 2023년 10월 이후를 준비해야하고, 경우에  따라서 어떤 기업 고객은 그 시간이 채 1년도 안남은 시간 동안 다음 세대의 GA 로 전환하는 준비를 해야한다는 의미입니다.  2022년 10월1일 부터 시작하는 라이선스까지는  GA360을 1년 더 사용하는 것이 가능하나,  당장 올해 11월부터 GA 라이선스를 Renew 하려고 계획하고 있는 고객부터는, GA360 대신 GA4 라이선스로 변경된 계약을 진행해야하는 상황이 되었습니다.  간단하게, 언제까지 GA360 을 사용할 수 있나 물으신다면, 현재 라이선스를 먼저 확인하고 Media.Monks의 담당자들에게 질의하시면 가장 빠른 답을 얻을 수 있습니다. 

GA4는 뭐가 다를까

많은 분들이 궁금해 합니다. GA4 는 그냥 버전 업그레이드 정도 아닌가? 뭐가 달라질까?

간단하게 웹분석의 기준으로 데이터를 보셨던 분석가들은 이제, 그 기준을 모바일 분석의 기준으로 데이터를 보아야 합니다. 즉, 데이터를 이해하는 패러다임이 달라집니다.   

Session이 아닌 Event - UA는 10여년 전 웹사이트에서 사용자의 행동을 추적하던 기술, Session 을 기반으로 추적을 했다면  GA4는 현대의 웹과 모바일을 저장소에 저장하고 추적할 수 있도록 event 를 기반으로 구조화 되어 있는 도구입니다.  이 의미는 하나의 데이터 저장소 안에  Web, iOS app, Android app의 데이터 스트림을 모두 담을 수 있게 되었으니 한 방문자가 여러 채널을 교차 방문하는 경우 그 분석이 가능해졌다는 큰 장점이 생겼습니다. 

유연한 리포팅  -  기존의 UA에는 이미 만들어진 여러 리포트가 있어서, 여러 방법으로 customize해서 사용을 했던 반면,  GA4는 사용자가 직접 Drag &Drop으로 리포트를 만들어서 활용할 수 있습니다. 그 대신 분석의 기준과 데이터의 기준에 대한 이해가 없는 사용자들은 어렵다고 느낄 수도 있게 됩니다. 따라서,  조직에서 데이터의 기준을 만들고, 데이터를 읽고 이해하는 방법을 소통하는 것이 더 많이 중요해십니다. 

Data-driven Attribution - Data-driven attribution은  각 전환 이벤트에 대한 데이터를 기반으로 전환에 대한 크레딧을 분배하는 기능으로, 고객 여정의 어느 클릭이 실제로 ROI에 기여했는지 분석하는 것이 가능해 집니다. 전환의 경로와 비전환 경로를 모두 평가하여 머신러닝에 기반한  배분 모델을 구현할 수 있게 되어, 과거 Last touch(마지막에 클릭을 했던 접점)가 모든 크레딧을 가져가도록 디자인 되었던 분배 방식으로 전환에 영향에 준 요인들을 대략 예상해 볼 수 밖에 없었던 마케터들은 이제, 데이터 기반 모델을 통해서  다양한 접점이 전환 결과에 어떻게 영향을 미치는지 이해할 수 있게 됩니다. 

그럼 UA Property에 있는 기존 데이터는 어떻게 되나? 

2024년부터는 Access 가 불가능해지므로, 늦어도 2023년 안에는 기존 데이터를 여러 방법으로 저장하는 현실적인 노력이 필요합니다. 예를 들면, 

  • 각 리포트를 여러 Format으로 export 하거나 (Manual) 
  • Google Reporting API로 export 하거나
  • 360 고객의 경우는 BigQuery로 export 하는 방법

그런데 GA360 고객의 경우 BigQuery로  exeport 한 경우라도, 그 데이터를 쉽게 비즈니스 사용자가 꺼내보기는 다소 어려울 수도 있으므로, 다양한 방법으로 Dashboard 등과 연결하여 GA4 만 사용하게 되는 순간이 와도, 과거의 데이터를 쉽게 access 하고 비즈니스의 연속성을 잃지 않도록 지금 부터 차근차근 준비하시길권유 드립니다.

준비되셨나요?

Media.Monks에서는 GA4 Adoption 프로그램이라는 이름으로, GA4 로 전환이라는 변화에 Soft landing 할 수 있는 많은 방안을 가지고, 서비스 및 컨설팅을 제공하고 있습니다. 더 상세한 정보 및 도움이 필요하시면 가까운 Seoul.Monks 들에게 연락주시기 바랍니다.

전세계의 웹분석가들에게 사랑을 받았던 Google Analytics, 정확히 말하면 Universal Analytics 가 곧 그 시대를 마무리하고 새로운 세대의 Google Analytics, GA4라 불리는 새로운 분석 도구가 분석가들과 기업을 만날 준비를 하고 있다는 이야기를 들려드리고자 합니다. Google data analytics

CJ Olive Young - Google Analytics 360 Implementation and Analysis (KR)

CJ Olive Young - Google Analytics 360 Implementation and Analysis (KR)

1 min read
Profile picture for user Dong-oh Kang

Written by
Dong-oh Kang
Senior Data Engagement Manager, Seoul

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Team Members

Dong-oh Kang, Rebekah Kim, Sunyoung Kim, Jiyun Lee

Project Summary

CJ올리브영과 Media.Monks는 2021년 1월 시작해 약 5개월 간 데이터 수집 설계 및 구현 프로젝트를 진행하였습니다. 프로젝트를 완료한 시점부터 3개월 여 간 대시보드 구현 및 구매 단계 이탈요인(Fall-out), 온오프라인 고객 통합 데이터 행동 분석 프로젝트를 진행했습니다. 고객사 목소리에 따르면, 올리브영 내부에는 양사간의 협업 덕분에 데이터를 기반으로 한 의사결정 문화가 자리 잡았다는 평가를 받고있습니다. 또한 Media.Monks와 GA360 파트너십을 계속 유지하면서 앞으로도 양사 간의 시너지가 더욱 커질 것으로 기대되고 있습니다.

Project Object

올리브영은 국내 최대 규모의 커머스 플랫폼인 만큼 다양한 부서들이 협업하고 있습니다. 이에 따라 각 유관부서에서 필요한 데이터가 쌓일수 있도록 거버넌스 및 수집설계부터 필요한 상황이었고, 모든 구성원이 편리하게 데이터를 확인하기 위한 대시보드 제작도 필요했습니다. 또한 모든 유관부서 담당자들이 GA360을 제대로 쓸 수 있도록 이론 및 실습교육을 기획하고 실행하는 것도 하나의 목표였습니다.

데이터 수집 프로젝트가 완료된 뒤에는 수집 된 데이터를 바탕으로 사이트 유입 사용자의 이탈요인 분석(Fall-out Analysis)과 전국의 1,200개가 넘는 오프라인 매장을 보유한 고객사의 특성에 맞게 On-Offline 데이터를 통합한 고객의 구매행동 특성을 분석하는 프로젝트를 함께 진행했습니다.

Project process from CJ Olive Young work

<올리브영 프로젝트 개요>

Project Detail

Data governance & Measurement design, GA 360 Data Implementation 

“GA360이라는 새로운 솔루션을 도입하고 내부 구성원들이 활용할 수 있도록 정착시키는 것이 쉽지않은 과정이었으나, Media.Monks와 함께였기에 성공적으로 완수할 수 있었습니다. 유관부서와의 인터뷰를 통해 보고싶은 데이터를 정의하는 단계에서부터 데이터 수집 방식 정의, 개발진행, 정합성검증, 분석과제 진행 단계까지 Media.Monks는 데이터 전문가로서 꼼꼼하게 계획을 수립하고 이행하며 과정 중 필요한 조언과 피드백을 아끼지 않았습니다.”

(허주연 대리, 플랫폼기획팀)

Media.Monks에서는 사전 설문 → 전 유관부서 비지니스 인터뷰 → 비지니스 요건의 구체화 및 측정 전략수립의 과정을 통해 올리브영 고객사에 가장 적합한 데이터 거버넌스와 측정전략을 수립하였고, GA360의 장점중 하나인 최대 200개까지 설정가능 한 맞춤측정기준과 항목을 최대한으로 활용해 첫 구매여부, 관심 매장 등 올리브영의 이커머스 플랫폼 환경을 모두 반영한 데이터가 수집될 수 있도록 설계할 수 있었습니다.

설계 이후 전 유관부서 들과 함께 설계한 내용을 공유하는 자리를 만들어 누락된 데이터가 없도록 최종적으로 설계를 마쳤고, 내부의 개발자들이 설계한 요건을 반영하여 개발에 적용할 수 있도록 Media.Monks의 솔루션 엔지니어가 개발 적용 전 과정에서 솔루션 디자인 문서 작성 및 적용 안내, 태깅, 확인 과정을 통해 데이터 수집 누락없이 프로젝트가 성공적으로 완료될 수 있었습니다.

Google analytics solution guide book from Media.Monks

<올리브영 솔루션 디자인>

Dashboard Design

“GA360 Implementation 프로젝트를 수행하면서, 대시보드를 통해 손쉽게 데이터에 접근하고, 자주 보는 데이터를 직관적으로 보여줄 수 있었습니다. 이에 따라 주로 데이터를 분석하는 팀이 아니더라도 전사에서 보다 쉽게 데이터를 매일 확인하고, 데이터 기반으로 업무하는 환경을 만들 수 있었습니다. Media.Monks와 구축한 GA360과 대시보드 사용을 시작으로 회사의 업무하는 방식에 대한 변화 이루어질 수 있었습니다.”

(홍민애 과장, 플랫폼기획팀)

올리브영이 GA360 도입을 통해 이루고자 했던 목표는 데이터 기반의 업무 수행 문화가 회사 내 정착되는 것입니다. 이를 위해서는 누구나 고객행동 데이터에 손쉽게 접근하고 활용할 수 있는 환경이 조성되는 것이 필요합니다. Media.Monks는 항시 모니터링하는 사이트 유입 및 중요 행동지표들의 데이터 시각화 구현을 위해 테이블 필터 및 데이터 블랜딩 설계 등이 포함된 데이터 스튜디오 디자인을 수행했습니다. 이를 통해 구글 애널리틱스로 수집되는 데이터를 고객사 내부의 누구나 손쉽게 확인하고 공유될 수 있도록 했습니다.

Dashboard design

<올리브영 대시보드 디자인>

Analysis Project

“Fall-Out 분석을 통해 우리 고객의 실제 이동경로를 볼 수 있어서 좋았습니다. 이를 통해 고객에게 의미있는 서비스 페이지를 발견할 수 있었고, 이 페이지를 바탕으로 고객들의 구매전환에 더 도움이 될 기능들을 기획하게 되었습니다. 또한, 고객의 이탈요인이 명확하게 보임으로서, 간단한 UX 수정으로 고객의 구매전환을 상승시킬 수 있어 즉각적인 효과를 볼 수 있었습니다.” 

(임수진 사업부장, 디지털프로덕트사업부)

GA360에서 원하는 요건의 데이터가 수집되면서, 올리브영에서는 가설 수립 위주로 기획해 오던 온라인몰에서의 고객 구매여정을 데이터로 확인하고 구매 전 단계에서의 이탈요인을 분석 및 UX 개선 필요사항들을 도출하고자 했습니다. 이에 따라 Media.Monks에서는 Fall-Out 분석을 제안하였고, 분석 설계와 데이터 추출 및 보고서 작성 업무를 성공적으로 수행했습니다. 이를 통해 구매자의 주요 행동 특징을 파악할 수 있었고 퍼널 유형별 이탈 요인 및 개선 포인트를 도출 할 수 있었습니다.

Executive summary from project
Fall-out analysis from the project

<올리브영 Fall-Out 분석>

“올리브영과 같이 오프라인과 온라인 채널을 모두 보유한 회사의 경우, 지금까지는 온라인과 더불어 오프라인 고객들의 행동분석에 대한 갈증을 해소하기는 어려웠습니다. Media.Monks에서는 쉽지 않았음에도 새로운 분석방향을 제시해주시면서 올리브영이 원하는 온라인과 오프라인 고객 데이터가 연결된 옴니채널 고객 행동을 분석할 수 있도록 많은 도움을 주셨고, 함께 고객데이터를 분석하면서 의미있고 실행가능한 인사이트를 도출해주셨습니다.”

(강승범 팀장, 유저그로스팀)

올리브영과 다른 온라인 플랫폼들간의 가장 큰 차이는 전국에 오프라인 매장을 보유하고 있다는 것입니다. Media.Monks와 올리브영은 매장내 고객들의 암호화된 데이터를 구글 클라우드 서비스를 통해 Bigquery에서 온라인 고객 정보와 매칭하여 고객의 On-Offline 통합 행동분석을 진행했습니다. 이를 통해 온-오프라인 플랫폼에서 동시 구매하는 고객과 일반 구매자와의 행동 특성의 차이점과 온라인 구매와 오프라인 구매 행동의 차이등을 분석하여 통합적인 마케팅을 전개할 수 있는 기초 자료를 보유할 수 있게 됐습니다.

Summary outcomes from the projects
Summary outcomes from the projects

<올리브영 옴니채널 고객 행동 분석>

CJ올리브영 프로젝트는 2021년 1월 시작해 약 5개월 간 데이터 수집을 위한 거버넌스을 수립하는 구현프로젝트를 진행하였습니다. 설계 및 수집 프로젝트가 완료한 시점부터 3개월 여 간 대시보드 구현 및 구매 단계 이탈요인(Fall-out), 온오프라인 고객 통합 데이터 행동 분석 프로젝트를 진행했습니다. Google data analytics

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What to Expect with the New Search Ads 360

What to Expect with the New Search Ads 360

4 min read
Profile picture for user Jimmy Le

Written by
Jimmy Le
Search Manager, Monks APAC

A hand drawn journey with emojis and scribble designs

In early February, Google announced the launch of the new Search Ads 360 (SA360) experience with major changes to be rolled out to their leading search management platform throughout 2022. The planned updates will include a redesigned UI, improved search engine support and advanced enterprise innovation.

As someone who has spent countless hours switching back and forth between the previous SA360 and the Google Ads’ UI, the new experience is a long time coming. The updates will offer SA360 advertisers an efficient workflow and stronger cross-engine compatibility, all within a single search management platform. Below is an in-depth look at what to look forward to as SA360 rolls out in 2022.

Greater Workflow Efficiencies

Google has shaped the new SA360 experience around achieving greater workflow efficiencies by implementing updates designed to minimize unnecessary repetitive tasks. One of the updates that I’m most excited about is the new and improved cross-platform support of the Google Ads Labels feature. Advertisers will no longer be required to recreate and reapply the same labels, as any labels linked to Google Ads will automatically become available in the new SA360 interface. This was one of the most requested features amongst my colleagues and clients, so it’s great that it’s finally here. The previous requirement of recreating and reapplying labels in SA360 through manual operations, such as bulk edits and excel uploads, will now be a thing of the past! 

There are more avenues to scale with centralization through enhanced cross-advertiser management. With the previous SA360, customizing reporting views or campaign management done at the “Advertiser” platform level has always operated individually. The new SA360 experience will address this by granting the ability to report and manage campaign activities across multiple Advertisers at once. Noticeable workflow improvements include the option to create custom columns (previously called formula columns) at the Manager (previously “Agency”) level, to execute bulk changes to multiple accounts simultaneously and to duplicate entities across engines or the Advertiser level with a new copy and paste function.

These new SA360 updates drive greater productivity for advertisers with many search engine accounts and agencies who would like to organize client reporting tasks simultaneously. 

Above: The new Search Ads 360 user interface (Source: Google Blog - Introducing the new Search Ads 360)

A Familiar UI with Upgraded Navigation

Google has intentionally made the new SA360 look and feel more like the current Google Ads interface. Users that are already experienced in Google Ads will see immediate benefits and feel right at home with the new SA360. This is also useful for training and adoption, as any familiarity of the Google Ads UI navigation and workflow processes will translate over to the new SA360 (or vice versa) for one consistent experience and quicker adoption. It’s also an added bonus that Microsoft Ads has a very similar interface!

Vastly Improved Search Engine Support

The new SA360 and Google Ads now share core common technology powering the functionality and capabilities of both platforms, resulting in the ability to manage and process more data than ever, all while maintaining a fast user experience. This also means that previously unsupported features within SA360 will soon become available in the new version. Google has also confirmed the support for campaign types including Performance Max, Discovery Ads and Local Inventory Ads. 

To add to this, upgraded engine feature support such as extensions, audiences and creative formats for alternatives to Google (i.e. Microsoft RSA, DSA & smart shopping) will also be included in the upcoming updates. This improved support will allow advertisers to complete much more of their day-to-day workflow from within a single search marketing platform. Advertisers that are currently using SA360 to manage standard paid search campaigns and Google Ads to manage Performance Max or Discovery campaigns should be celebrating right now, as the management and reporting of all three campaign types can be done under the new SA360! This will also make it easier for dashboard reporting (i.e. third-party data or Data Studio) as users can include a single data source.

 

Updated Google Analytics Integration and Support for GA4

In the new SA360 experience, Google continues to develop SA360’s native integration with other GMP products, in particular with Google Analytics (GA4) properties. The new SA360-GA4 integration enables the import of GA4’s web and in-app event metrics into the SA360 reporting UI, allowing for additional measurement and optimization into how search activities are performing against web or in-app based events. Additionally, if Google Analytics Goals are your reporting and measurement source of truth, web or in-app-based GA4 Goals are available to use as a conversion source for performance automation and optimization—a handy alternative to Google Ads conversion tracking or floodlight tracking tags.

Bridging the Gap Between Platforms

When onboarding and training new clients in the previous SA360, one of the most frequently asked questions is: “Should we migrate our day-to-day workflow from Google Ads to SA360?”

I’ve always recommended that teams combine Google Ads campaign management workflows with SA360 performance optimization workflows (as opposed to using only one or the other) to get the most value out of both platforms. There will still be some instances that require switching between both. However, with the launch of the new experience, we’re seeing a big step with the new SA360 in the right direction in bridging the gap and enabling teams to use one interface for most tasks.



With the enterprise advantages of using a search management platform for engine consolidation, management, reporting and automation, we’re very excited for the streamlined and efficient workflows when transitioning search engine accounts’ daily tasks over to the new SA360 experience—and search marketers will be, too.

Get an in-depth look at what to look forward to as Google’s Search Ads 360 (SA360) rolls out in 2022. Get an in-depth look at what to look forward to as Google’s Search Ads 360 (SA360) rolls out in 2022. Google data analytics data driven

How to Prepare Now for the GA360 Sunset

How to Prepare Now for the GA360 Sunset

2 min read
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Written by
Doug Hall
VP of Data Services and Technology

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Today Google announced an official date for the sunset of Google Analytics 360 (GA360), and the product known as Universal Analytics (UA) will be formally replaced by Google Analytics 4 (GA4) in 2023. Here is what you need to know, what you need to do and how Media.Monks can support you.

What will happen and when?

The free version of Universal Analytics will become read-only on July 1, 2023. The GA360 version of UA will become read-only on October 1, 2023.

For those on GA360, you will have at least six months after signing a Google Analytics 4 contract before your UA property is downgraded. 

What do you need to do?

They say the best time to plant a tree was 100 years ago…and the second-best time to plant a tree is now. Those who started the GA4 journey early will be in good shape, ready to have year-on-year comparison data. 

If you haven’t started your GA4 journey, start now. A realistic deadline to work towards is October 2022, which gives you 12 months of GA4 data for comparison purposes. Start with a Minimum Viable Product, which is a simple way to start swimming in GA4 waters. It takes 30 minutes to set up, involves just one tag, and yields a surprising amount of data. It also has no impact on GA360 billing and no impact on current data collection.    

When you’re ready, Media.monks is here to help support your migration. Media.Monks offers a wide array of analytics services and training so every one of our clients receives the consultation they need for a first class, end-to-end analytics roadmap and a seamless transition.

Google’s sunset of Google Analytics 360, and the product known as Universal Analytics (UA) will be formally replaced by Google Analytics 4 in 2023. Here is what you need to know. Google’s sunset of Google Analytics 360, and the product known as Universal Analytics (UA) will be formally replaced by Google Analytics 4 in 2023. Here is what you need to know. Google data analytics

Can Topics Enable Personalization at Scale?

Can Topics Enable Personalization at Scale?

4 min read
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Written by
Benjamin Combe
Senior Manager, Analytics and Optimization

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Google have recently announced their newest proposed mechanism for enabling interest-based advertising following the phasing out of third-party cookies, called Topics. Topics replaces Google’s previous proposal, Federated Learning of Cohorts (FLoC), and aims to improve on that proposed solution based on stakeholder feedback.

With Topics, Chrome determines several thematic interests, like “Fitness” or “Travel,” based on a user’s recent browsing history. Topics are calculated and stored entirely on a user’s device without communicating with Google’s servers. They are designed to be transparent and viewable by the user, as well as easily interpreted by potential advertisers via a JavaScript API. This makes Topics a future-proofed solution for simply and clearly providing user’s browsing interests for site owners and advertisers, without exposing detailed browsing history or cookie-based identifiers.

While Topics are aimed primarily at enabling advertisers, it could help with better onsite actions using tools like Google Optimize, Adobe Target, Optimizely, or other onsite testing and personalization platforms.

Brands Need to Look Beyond the Third-Party Cookie

Currently, most optimization or personalization tools cannot be used directly to customize onsite content based on interests. If they can, they are reliant on data management platforms (DMPs) and other brittle solutions that continue to require soon-to-be-deprecated third-party cookies. 

For example, Google Optimize cannot be used directly based on interest or affinity information inferred from third-party cookies. Instead, interest data provided by users who consented to third-party cookie tracking is currently available in Google Analytics for reporting and analysis purposes. 

Since this data is not available for use in audiences shared with Google Optimize, one is unable to target or personalize onsite experiences based on it. Alternatively, while Adobe Target may be able to access this data through API integrations with DMPs, it is also dependent on soon-to-be deprecated third-party cookies, making the data integration moot.

Chrome’s implementation of the Topics API meanwhile presents a ripe opportunity for personalization tools to leverage user interests, agnostic of the third-party ecosystem. In particular, a user’s interest topics will be stored entirely on the browser and accessible via API, meaning that they can be surfaced to a website or other API caller without reference to an opaque third-party cookie. 

This change enables accessibility of users’ Topics directly within the browser, rather than having to be processed on Google’s servers—meaning that a tool like Google Optimize will be able to query and read a user’s Topics in real time when they land on a website, leading to better onsite personalization in a first party context on the browser.

How Topics Can Enable Post-Cookie Targeting

Imagine a user visits our site www.ecommerce.com. As they land on the site, a query to the Topics API returns a relevant interest for that user is “Fitness.” We can surface that topic to an optimization/personalization platform (e.g. Optimize or Target) for targeting, resulting in the optimization platform changing the homepage banner to direct that user to our Fitness product category. 

In this way, Topics and a personalization engine could be used to:

  • Update landing page copy and imagery to be more relevant
  • Personalize a homepage banner to hero relevant product categories
  • Feature content or articles more relevant to a user’s interests 
  • Feed personalized recommendations to users

Pending the exact specifications of how Topics are eventually rolled out, even more advanced use cases may be made possible via storing and linking a user’s topics with a first-party identifier. A first party identifier could be cookie based for anonymous users (e.g. a cookie ID like Google’s client ID), or an identifier linked to a known/authenticated user (e.g. a customer ID, a hashed email address etc). In the above example, it may be possible for the user’s “Fitness” topic to be tracked against their first party identifier in an Analytics tool (e.g. stored alongside a customer ID in Google Analytics). 

Once associated with a user’s first-party Universally Unique ID (UUID), this topic could then be integrated with CRM data and used to power relevant marketing automation emails. The topic could also be used to generate more relevant retargeting audiences (e.g. via customer match) or be used to power dynamic creative. Personalization to that level now seems like a hygiene factor with a recent McKinsey report sharing how 71% of customers  expect at least a basic level of personalization. However, a fine line needs to be maintained in how data informs the creative process rather than dominates it. 

Prepare for Cookie Deprecation Now

Topics are still a very new proposal from Google that has been released in order to prompt discussion and feedback, meaning that the actual Topics API has not been thoroughly tested by partners and stakeholders yet. While we can speculate on use cases and possible applications to personalization, all of the above will have to be tested thoroughly as the Topics API is rolled out by Google. 

While we await more detail and further evolution of the Topics API proposal, businesses can partially execute on these use cases by deploying a platform to test and personalize on their website, as well as targeting affinity/interest audiences either via media targeting or profiles available via data management platforms. This would mean a proactive approach to adapt to the eventual deprecation of third-party cookies. Topics may represent a way forward for providing more relevant customer experiences (both onsite and advertising) in a more robust, privacy-centric way.

While Google’s Topics are aimed primarily at enabling advertisers, it could help with better onsite actions using tools or testing and personalization platforms. While Google’s Topics are aimed primarily at enabling advertisers, it could help with better onsite actions using tools or testing and personalization platforms. personalization digital platforms Google third-party cookies

How to Lower Cost Per Click

How to Lower Cost Per Click

3 min read
Profile picture for user mediamonks

Written by
Monks

A blue phone showing a search bar

Ever wonder the secrets to lower your cost per click while maintaining favorable results? This guide will walk you through exactly how cost per click is calculated through real-time auctions and how you can get the best rate. In addition, we’ll cover how cost per click has changed over time, which platforms are more expensive than others, and why.

How is cost per click calculated?

The amount you spend for a digital click is broadly determined by four factors:

  • Competition: more advertisers mean you are directly competing with more bidders in the auction.
  • Quality Score: taking into account the quality of your ad and how relevant your ad message and landing page is to the search query.
  • Bidding strategy: your maximum bid you are willing to spend per click or impression.
  • Seasonality: when you advertise also has an impact on your cost per click. For example, if Black Friday is a popular time for competitors bidding, this will mean you are competing with more advertisers in the auction.

In Google Ads, you specify your maximum bid for keywords or phrases, then Google evaluates your ad to determine its quality score. Your quality score and maximum bid together make your Ad Rank. Google will use this Ad Rank to compare you to other advertisers. This is important so that only relevant and good quality ads are shown at the top of search results, a benefit to both the user and the advertiser.

Google then works backwards to answer the question: what is the bid the advertiser with the highest Ad Rank needs to win the auction? This is where the formula above comes from. The highest you will ever pay is your maximum bid, though advertisers can still win the auction with the lowest maximum bid by having the highest relevance.

How has cost per click changed over the years?

“Cost Inflation” is a term often sprouted by digital marketers as they worry about the increasing costs of running paid advertisements across platforms such as Google and Facebook. Whether that be pay-per-click search campaigns, image-based shopping ads or display campaigns on social media and popular blog sites, we are seeing a very similar trend: it is becoming more expensive to advertise. 

A study by Hochman Consultants looks at the average cost per clicks across 50 advertisers on the Google AdWords Network from 2005 to 2019, where the advertisers came from a range of industries. We can see that cost per click has been growing steadily over time, and in 14 years, the average cost per click is almost triple that of 2005. This study was conducted in the US, but we are seeing a similar trend across advertisers in the UK.

Like any competitive market, pricing is determined by supply and demand. When Google Ads first launched in 2000, there were 18 million searches per day worldwide. In 2019, there are around 5.6 billion searches a day worldwide—the equivalence of 63,000 searches every second. Not only is that 300x the search volume of when Google Ads first began; with growing capabilities of targeting, you are really able to whittle down which search queries you want to bid for based on location and for which demographic you want your ad to shown to. Also, the number of advertisers in digital marketing platforms are increasing, and spend for UK Paid Search media surpassed that of TV in 2015 becoming the most spent channel. 

How does cost per click differ across social media channels?

Facebook and Twitter are the cheapest to advertise in, with Instagram being double the cost. This is mainly due to a different ad format mix, where Instagram ads are more likely to be videos. LinkedIn is by far the most expensive to advertise in, as they offer a very niche audience of professionals, with filtering options to target job title, years of experience and company name for example.  

How can I lower my cost per click?

As mentioned earlier, cost per click factors in the quality of your ad in the Quality Score metric. In the example above, the advertiser willing to spend the least actually won the auction due to having a high-quality score. So how can you improve your quality score and therefore lower your cost per click?

  • For Google Ads, ensure your ad is relevant to the keyword you are bidding for. If you are bidding for “hand sanitizer” but you really sell washing powder, you may need to rethink your keyword strategy.
  • Make sure that your landing page is relevant for the ad. For example, a landing page with 100 different items to shop from including hand sanitizer wouldn’t work as well as a landing page that is only about hand sanitizer, because Google will deem the latter more relevant
  • Optimize for click-through-rate. This is often the case with social media advertisement as well as Google Ads. Having a clear call-to-action and a good creative will help.

The final note is that historic performance of your account is taken into consideration when calculating cost per clicks, so take the time to make sure all ads are optimized as much as possible. With the info above, you should be well prepared to optimize toward success. Learn more about how we can help you now.

Find out how your cost per click is being calculated and how to lower it. Learn which platforms are more expensive than others, and why. Google media strategy data analytics

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