If you missed it (or could use a refresher), no worries—we’ve collected insights from across the week that set the agenda for what brands and their partners are focusing now and into the next year. Want to see the key themes at a glance? Find our deck at the bottom of the page.

Surprise: everyone was talking about AI.

It’s no surprise that among all the themes covered at Cannes this year, generative AI was the toast of the town. Our programming at Les.Monks Café centered on how marketers are using the tech now—or how they can lay the foundation for the revolutionary effects of AI in the very near future. “AI: Powering Transformative Customer Experiences” was one panel touching on these topics.

At the top of the conversation, Jay Pattisall, VP & Principal Analyst at Forrester, shared insights from his recent forecast report co-authored by Michael O’Grady. “In Q1, 19% of marketers in the US have used generative AI in their marketing execution. By Q2, that grew to 56%. There’s a really substantial growth,” he said, noting that early use cases include content development as well as media strategy and buying.

But what does this look like? Carlos Ricardo, Sr. VP Marketing Services & Creative Production at HP, laid out the brand’s strategic balance in identifying opportunities now versus building toward future goals. “We established what would be the potential business impact in terms of prioritization,” he said. “So, we determined 14 different work streams that we are currently working on which we call ‘Day Zero’—experiments that have already started.” In addition, the team has mapped out plans for 30, 60 and 90 days into the future to keep its AI transformation on-track.

Solange Bernard, Sr. Director/Head of Marketing Communications at Tim Hortons, also offered a peek behind the counter at how they’re using AI: “The way we’ve been approaching it is twofold. One, you see it as an opportunity to be more efficient. And then there’s also creative content development—there’s a lot of excitement in what we could be doing.” Bernard noted AI tools have enabled the team to take their first steps into virtual production to scale up creative.

AI plays a key role as an integrator that unlocks growth for brands.

As Pattisall shared, AI is more than unlocking creative content at scale—there’s also great potential in media. Later in the panel, Media.Monks Co-Founder Wesley ter Haar explained that when you bring both disciplines together through dynamic creative optimization, you truly unlock AI’s revolutionary impact. “For me, it brings to the front the original intent and promise of digital advertising: this idea that we can be real-time responsive, have highly personalized goals, and highly targeted feedback loops.”

This sentiment was echoed at our “TuesdAI Breakfast Session” with our EMEA CEO Victor Knaap and EMEA Chief Growth Officer Maria Nordstrom. With the discussion focused primarily on the basics of generative AI, Knaap explained the importance of integration across the business to “make an enterprise-ready pipeline where we can go all the way from insights to the assets that run on media,” and that he expects to see brands implement structural changes from the top down to accommodate.

One example: the work we’ve done with BMW and Mini, in which “atomic assets”—bits and pieces of creative, like the car model or environment featured—come together based on user profiles and data. “So, you get an infinite amount of assets that can be served into media,” says Knaap, noting that this infinitude can even resonate with audiences you haven’t formally targeted—leading to newer insights along the way.

The secret to cultural relevance? Leaning into communities that align.

AI wasn’t the only topic for discussion at Cannes this year. There was also a lot of talk on building cultural relevance and authenticity, especially when it comes to serving a movement or community. This is already top of mind for many brands during Pride Month—but the 50th anniversary of hip-hop during August this year offers a case study of this concept in real time as brands lean into the culture.

This was a key topic in our panel “Hip Hop 50. Then. Now. Forever,” hosted in collaboration with Billboard, ADCOLOR and Sony Music Group. “Any time a brand wants to utilize or activate a culture, it’s got to be really thoughtful, and it’s got to have intention,” said Eric Johnson, Executive Creative Director, North America at MassiveMusic. “It’s really important for brands to honor the culture and understand the culture.”

With the group diving into legendary brand collaborations in the early days of hip-hop—like Run DMC’s historic signing with Adidas in the 80s after endorsing the shoes in their songs—Cashmere President and Chief Creative Officer Ryan Ford expressed the importance of seeking these natural alignments. “We’re trying to help brands understand where the authentic alignment is already. It’s not just about slapping a ‘Hip-Hop 50th Anniversary’ logo on your product, right?” Instead, he says, you need to think hard about how to show up for the cultural moment.

Mike Van, President at Billboard, offered one approach. “[Hip-hop culture] is inherently entrepreneurial, it’s bootstrap culture all the way. It’s all about financial independence and empowerment, and you have a whole generation now of consumers and fans of hip-hop who are thirsting for that kind of content.” The opportunity: brands can become arbiters to build knowledge within the culture.

Real purposeful marketing focuses on real solutions. 

One area where cultural relevance is key is purpose-driven marketing, which shows no sign of slowing down on the award circuit. That said, the nature of what passes for truly transformative, purposeful work has evolved from previous years. “We’ve moved beyond just raising awareness for good causes. We need tangible solutions,” Sara Cosgrove, our Global Director of Awards & Creativity, on our “Women Connect” panel.

Cosgrove was joined by Jo Wallace, Global Executive Creative Director, and Ashley Knight, Strategy Director, in the panel, which was moderated by Luciana Haguiara, Executive Creative Director, Latam. With Wallace and Knight having served on juries this year, the group pushed back against work that tacks on a cause. “It has to have absolute relevance,” Wallace said. “We’re noticing a real disparity between brands that have a genuine purpose and a reason to function in that space and to bring good, and brands where there’s some laziness—you’re trying to bolt on this purpose and it shows.”

A favorite piece of work among the team is our Havaianas Pride Research project, where we teamed up with Havaianas, Datafolja and All Out to create Brazil’s biggest LGBTQ+ survey. Questions related to community had been excluded from Brazil’s official census, so the survey was designed to make the community and its needs more visible. Its findings were released on a beautifully designed web platform developed by the Media.Monks team. 

There’s no single definition of “good” creative.

Speaking of impactful work, the leadup to Cannes this year didn’t have the single frontrunner that was expected to sweep all the awards—but that’s not a bad thing, because it’s indicative of more diversification of what “good” creative is. An increasingly diverse talent base, plus more diverse and representative juries at the festival, will continue to affect what work is awarded and further challenge industry norms and expectations.

“It all comes down to empathy. There’s never been as many diverse crises we’ve been facing as a group of people, as an industry, and I think the expectation is creativity needs to do more to create empathy among these groups,” Knight shared. “Having more diverse perspectives that can speak to other people’s circumstances and needs can only be a good thing and that’s where I see a lot of change in the work this year.”

So, what makes outstanding work? The Women Connect panel made a rubric: have a clever insight that links to the brand, don’t overcomplicate things, play to emotion, and give newcomers the chance to challenge their more established peers. This helps bring new perspectives to the fore that can uniquely relate to audiences.

Supporting green talent is the idea behind our NextUp.Monks competition, in collaboration with Cannes Lions, which aims to elevate up-and-coming creative talent. This year, teams competed by answering a creative brief from Meta, "VR for Good," which challenged participants to transform how Gen Z thinks about VR and show how a headset can change minds and transform lives. We finished the week with a toast to the six competition winners—Vasyl Ilba, Mykyta Zolotoverkhyi, Ashwin Paul, Jorene Chew, Anna Zhang and Yazad Dastur, Jr.—who touched on their processes and experiences bringing the brief to reality.

One interesting tidbit came from Dastur, on zeroing in on an idea that has an impact. “While we wanted to do something different, we didn’t want to do something big. We aligned really quickly that we wanted to focus on a very small problem that would be able to help everyday life.”

Looking ahead, brands are planning their transformation strategies.

Throughout Cannes, we got a glimpse into what brands are thinking about right now. But what should they be doing now to prepare for next year—and beyond? S4 Capital Executive Chairman sat down with Salesforce President Sarah Franklin and Diageo Chief Digital Officer Susan Jones to speak on “Gathering the Transformation Trio” and aligning C-suite leadership across agency, technology and brand for continued success.

Franklin kicked things off by touching on the evolving role of the CMO. “You’re seeing more CMOs as more strategic in the business, the pathway to these more strategic roles, even the pathway to the CEO which, I think, speaks volumes for how much is on the shoulders of the marketeers and how strategic they are,” she said. Sir Martin Sorrell’s advice to building more strategic brands: be agile, take back control, and invest in first-party data.

On agility, Jones spoke on the need of continually evaluating and re-evaluating your activities. “Test new things as they come long to understand how they work, and then take a step back and go, ‘Is this sustainable? What’s a better way?’” This agility helps empower teams to reorganize around changed or emerging needs.

When it comes to in-housing, Sorrell notes that the important thing is bringing teams together to work far more efficiently—something that AI can help unlock. “Being able to disseminate knowledge across the organization on the assumption that you’ve ingested the right data, and that you’ve opened it for access to all, is the really powerful thing—and it means you’re going to become a much more singular force for agencies to deal with,” by breaking down the silos and politics that typically slow things down.

Finally, “You have to have a strong foundation of your data. Your data has to be in order,” particularly when it comes to setting up artificial intelligence. But as the lifeblood of your brand, a solid data foundation can accomplish even more. Franklin mentioned Formula One, whose “Drive to Survive” Netflix series brought in a new fanbase, many of whom are women. “So you see how something which is very orthogonal to their actual business, which is a TV series, created this whole new community of fans for them. And what they’ve done from the data side to be able to really drive that personalization has been really impressive.”

The festival captured an industry at a pivotal moment.

While AI dominated the conversation at Cannes this week, it’s important to consider some of the pre-requisites touched on elsewhere throughout the festival: getting your data in order, integrating the business to achieve new outcomes and ensuring you lead with authenticity with everything you do. The beautiful part? Once you’ve made a solid foundation on each of these, you’ll be prepared to fully unlock the potential of technologies like generative AI. 

That’s it for Cannes this year—and we can’t wait to see how AI, more intentional creative and greater diversity on teams will continue to influence creativity next year.

Enter the New Frontier for Business Growth

Virtualization is the transformation of digital: a set of new audience behaviors, cultural norms and technology paradigms resulting from 30 years of digital transformation, hyper-accelerated over the past five years. It follows previous eras of globalization and digital transformation. While digital transformation now focuses on the pipes and plumbing to connect digital touch points, virtualization concerns the experience layer on top of a brand’s digital investments. In the overlap of new consumer engagement and the possibilities of tech transformation, new business models are emerging to better support digital-native audiences and accelerate growth.

Virtualization Is Launching New, Lasting Legacies

The traditional customer acquisition model is over saturated and highly competitive, yet virtualization is a white space that provides room for early movers to outcompete. At the same time, it’s essential we don’t repeat the mistakes of the past as new ethical standards take hold. Through innovative ways of creating community, meaning, and value, virtualization is a new canvas to engage in culture upon which brands can mint their legacies, fuel longevity and define a new era.

Begin Your Virtualization Journey Now

We’re already partnering with the world’s most valued brands to drive incredible growth through virtualization, and we can help you do the same. Connect with us to explore the emerging consumer behaviors of the virtualized era, the influences that shape them, and how you can learn from them to better connect with your audiences.

Today, fintech apps and software have grown to become a big part of our day-to-day. They provide the infrastructure behind our payments, money transfers and ecommerce transactions—and more importantly, they’ve democratized access to financial services. Especially in countries where inequalities in income and wealth distribution are steeper, and access to financial services is hindered by a high rate of unregistered employment, fintech startups have arisen as a step toward financial inclusion. 

That said, fintech’s impact is also shifting the way traditional banks and other financial institutions are approaching their own long-established businesses. In the last few months working with fintech brands, we’ve identified at least five trends that are delineating the future of the industry—bleeding into all sorts of companies within the finance sector. Let’s take a look.

1. Agility Is Paying Off

A portmanteau of the terms finance and technology, fintech technically speaks to any kind of business that relies on technology to provide enhanced financial services. However, it’s not uncommon to limit its usage to digital-born startups specifically, which are built on the values of automation, flexibility and low-cost transactions achieved by high-end technology.

These startups possess what traditional financial institutions historically lacked: the agility to adapt and evolve at full tilt. It stems from necessity. In this highly-competitive market, only those who present accelerated rollouts of services can take the lead. As our SVP, Growth Daniela Glicenstajn explains, “Those who are quick to make decisions increase their chances of succeeding. We’re talking about constantly testing, learning, implementing, seeing what’s working and speeding down that road.”

Fintech brands need people and partners that are willing to stay on top of the latest technological advancements and changes in consumer behavior. However, identifying people’s needs is only the beginning: their organization must be characterized by a level of flexibility that allows them to deliver with aggressive time-to-market.

2. Taking Empathy Into Account

Despite the many advantages that young fintech companies present in terms of speed, accessibility and convenience, earning people’s trust remains one of the biggest challenges. But while tradition and reputation are defining aspects for consumers, fintech brands have found an even more engaging factor: empathy.

For anyone who’s ever been in debt, struggled with bad credit or was denied access to bank products, the concepts of finance and empathy may seem mutually exclusive—and with good reason. But all too often, these experiences come from a lack of understanding of the clients’ motivations. Fintech brands are better prepared to identify each person’s specific needs and better serve them with solutions that improve their financial wellbeing by removing needless friction.

At the very least, fintech companies have the tools to address their clients directly and more closely. “These brands need to prove their added value and differentiate themselves from traditional financial enterprises,” explains Maria Jimena Rojas, Sr. Account Lead, Growth. “One of the ways in which they are doing this is by taking a more empathetic approach to customer service and their overall relationship with clients.

3. Checking up on User Experience 

On that note about forging closer ties with people, UX plays a prominent role in the equation. Yet when it comes to fintech, balancing bureaucratic obstacles and user experience can be quite challenging. Today, the top fintech brands are looking for areas of improvement by performing UX audits and ISO quality testing—a series of computerized examination processes that offer certification opportunities for organizations according to the standard for quality management systems.

Our Director of Growth Alan Cripps explains, “The user experience needs to be in constant evolution. It’s not a one-time project, it’s something that needs to be worked on every day. Successful fintech brands are always thinking about how to make services more personalized, modern and how to offer relevant content at every stage of the consumer journey.”

4. Banking on Data-Driven Creativity

Especially now that third-party cookies are being phased out, no brand is blind to the importance of owning its data. Born in digital and raised in data protection compliance, fintech brands are usually well versed in first-party data, but should also be quick to bridge the gap between data and creativity. After all, their success depends on their ability to act upon the information. 

“The biggest fintech brands right now don’t see data and creativity as two different things. They are bringing them together in integrated workstreams that empower creatives to deliver campaigns that yield better results,” stresses Growth Manager Francisco Fortes.

5. The Line Between Fintechs and Traditional Banks Gets Blurry

If fintech comes down to combining finance and technology, then we’re looking at something that even the most long-established banks can do. The truth is, the increasing demand for digital transformation is already changing the way these companies approach their client-facing operations. And with these new fintech startups as a source of inspiration, banks can offer the best of both worlds: the benefits of a reputable company built on tradition and the agility of a digital-first brand.

“If we think about companies like BBVA or Banco Azteca, they are already giving their clients the option to operate online,” points out Gastón Fossati, our VP of Data Growth SPLA. “Most of them are looking to bring as many people as possible to the digital space instead of the physical branch."

Whether we choose to think of fintech as exclusively digital-born startups or any kind of financial services company that uses technology to enhance its offering, the truth is this industry has witnessed skyrocketing growth in the past couple of years. With numerous innovations in the making and the promise of crypto as the currency of the metaverse, fintech brands are poised to keep growing—as long as they are quick to respond to consumers’ ever-changing needs before their competition.